Sky Go Xbox One

[Kevcat]

Hi,

When trying to watch anything on the Sky Go app on my xbox one I am given an error that I need to upgrade to Sky Go extra. My account should have access to this.

I can access sky go on any other device, such as my phone or laptop. However I only get this error while using Xbox.

Can someone please advise how I can resolve this.

Thank you

[caesarome]

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@Kevcat wrote:

My account should have access to this.

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Has this been working previously for you and if so have you made any changes to your account recently ?

[Kevcat]

It has not been working for a long time on my original xbox one, I gave up trying and thought maybe it was an issue with the old xbox.

Now I have purchased a brand new xbox one series x and the problem persists. As mentioned in my original message, there is no issue when using the app on Android or my laptop

[caesarome]

You don't need Sky Go Extra for your andriod device or your laptop but you do for a console.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Kevcat.

[Kevcat]

Hi @Tom-W19 @caesarome @

Thanks for reply. Unfortunately I have not received any invite yet, chat bubble simply opens generic "how can I help" window.

[caesarome]

Can you try a different web browser to see if it shows the chat bubble that should be at the bottom of the page.

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Kevcat]

Hello, yes I still need assistance. I have not received any invite.  The chat bubble is still blank

[caesarome]

@Kevcat 

I have alerted the messaging team again for you.

[Kevcat]

Thank you

[Lisa-P1987]

Thank you for escalating this. We have sent Kevcat another invite to chat 🙂

[Kevcat]

Hello, this has still not been addressed. I sent my account number via the chat after I was prompted to, but have heard nothing since 

[caesarome]

I have alerted the messaging team again for you.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Kevcat.