Manage devices restricted

[Sue613]

When I try to access Manage devices it says 'this page is restricted'

[Anonymous]

Hi @Sue613 how are you getting to "Manage devices"? I'll see if I can replicate the problem.

[caesarome]

@Sue613 

Can you view your bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

[Sue613]

Hi, yes am able to view the bill

[caesarome · Accepted solution]

@Sue613 

Give this a try:

https://www.sky.com/productsettings/tv

Select "Manage Device" against whatever you want to remove then scroll down to "Remove Device".

[Sue613]

Thanks you, that has worked 

[MalcolmDK]

I have the same problem but cannot see my bills etc. I'm wondering if it is because I may have another sky Id but i can't remember the password or the memorable date it asks for to change the password?

[Barkes1]

Tried everything to access manage devices via main website and the SKy Go app but neither seem to work and the message on screen states - THIS PAGE IS RESTRICTED - any idea how to sort the issue or do we have to wait for Sky to resolve the website ?  This message has been the same for months now.

[caesarome]

@Barkes1 

Can you view your Sky bill here:

https://www.sky.com/bill/tv-broadband-talk

[Barkes1]

Hi Yes i can access my bills etc no problem at all 👍🏾😊

[caesarome]

@Barkes1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[J_ham]

Thanks @caesarome  for escalating this. We’ve @Barkes1  sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.