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Discussion topic: Sky go not connecting on imac

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This message was authored by Tim130 This message was authored by: Tim130

Sky go not connecting on imac

Cannot get sky go to connect on my iMac. Keep getting the message "we are having trouble connecting " error 001.

It is connecting fine on my phone which is using the same WiFi connection.

I've tried all the suggestions on sky site, ie reinstalling app and restarting device, but keep getting same message. Any ideas?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky go not connecting on imac

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by ravenc This message was authored by: ravenc

Re: Sky go not connecting on imac

Identical issue on new iMac - has anybody resolved this issue?

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