Sky go not connecting on imac

[Tim130]

Cannot get sky go to connect on my iMac. Keep getting the message "we are having trouble connecting " error 001.

It is connecting fine on my phone which is using the same WiFi connection.

I've tried all the suggestions on sky site, ie reinstalling app and restarting device, but keep getting same message. Any ideas?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[ravenc]

Identical issue on new iMac - has anybody resolved this issue?

[JonnyGould]

I had the same problem and this worked for me. I’m using a mac mini on Sequoia 15.3.1

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder from the Go menu at the top of the screen. 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/  you might have to press return or click on it.

Select the Sky Go folder and delete it.

Also the com.bskyb skygoplayer file and delete

Empty Recycling Bin

Reboot the Mac

Download and reinstall Sky Go from the sky website select the imac version.

Once installed click on sky go app and it then took me to password which I re entered and its now working for me.

[ravenc]

Thanks - now working, much appreciated!