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Discussion topic: Unable to access Sky Go on AppleTV, not verified email

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This message was authored by SimonKlee This message was authored by: SimonKlee

Unable to access Sky Go on AppleTV, not verified email

Hi,

 

I'm trying to set up Sky Go on my Apple TV+ box but even though I can view Sky Go through the app on my phone and tablet I get an error message saying me email isn't verified when I try on apple TV

 

Any help greatly appreciated.

 

Thanks

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access Sky Go on AppleTV, not verified email

Posted by a Superuser, not a Sky employee. Find out more

Have you tried scanning the QR code or visited the link shown there ?

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SimonKlee
Topic Author
This message was authored by SimonKlee This message was authored by: SimonKlee

Re: Unable to access Sky Go on AppleTV, not verified email

Hi,

 

If I scan the QR code it just takes me to the account login page so I log in and I can see all my account info, including my email address, but there is no option anywhere to verify my email. 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access Sky Go on AppleTV, not verified email

Posted by a Superuser, not a Sky employee. Find out more

Have you been sent an email to your email address ?

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If someone has helped you then please click on the LIKES button in their post.
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SimonKlee
Topic Author
This message was authored by SimonKlee This message was authored by: SimonKlee

Re: Unable to access Sky Go on AppleTV, not verified email

Possibly when I set my account up years ago but I am not getting any other emails asking me to verify my account so I am just going around in circles

 

S

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access Sky Go on AppleTV, not verified email

Posted by a Superuser, not a Sky employee. Find out more

@SimonKlee 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Unable to access Sky Go on AppleTV, not verified email

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @SimonKlee to chat.

This message was authored by MarkScott1980 This message was authored by: MarkScott1980

Re: Unable to access Sky Go on AppleTV, not verified email

Did you get a result? Im having the same issue! 

This message was authored by JustynTime This message was authored by: JustynTime

Re: Unable to access Sky Go on AppleTV, not verified email

I'm having the same problem too

SimonKlee
Topic Author
This message was authored by SimonKlee This message was authored by: SimonKlee

Re: Unable to access Sky Go on AppleTV, not verified email

HI,

 

I can't remember exactly what I did now but I seem to recall I had to login to Sky on my laptop and confirm my account again. No idea why but after that I was able to install the app on my Appe TV+ and it is all working fine.

 

Good luck

S

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