Unable to access Sky Go on AppleTV, not verified email

[Jason136]

Still got same problem

[maxpax444]

I'm also having this issue and getting nowhere with it - can someone also please escalate this? Not the best start to the sky experinece really....!

[DownSouthUpNort]

You will need to contact Sky customer services as changed need to be made at their end. Nobody can do that other than an employee. 

[Jason136]

Can someone from Sky please contact me and fix ths? Thank you

[caesarome]

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@Tom-W19 wrote:

Thanks for escalating. We've sent an invite to @Jason136.

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@Jason136 

You were sent a chat invite as you can see by Sky back on the 13th of this month so did you respond to it ?

[Jason136]

I did respond but I had to go out.   Then I think weekend got in way!

[caesarome]

Do you want Sky to contact you again and if so will you be able to respond tomorrow ?

[Jason136]

I'll be around on Friday.

[caesarome]

@Jason136 

Before I escalate your post another member who had the same issue managed to sort this by changing their email address here:

https://www.sky.com/mydetails/account-info

Let us know how you get on because if this doesn't help I will escalate your post for Sky to contact you again via here tomorrow.

[Jason136]

@caesarome   Hi it won't let me change email.  Alsoidont want a new email address..  I use it as my main email.  Thank you 

[caesarome]

@Jason136 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason136]

Thank you @caesarome 

[Lisa-P1987]

Thanks for escalating this. We’ve sent MagicDarts  an invite to chat.

[ThanosK]

Hello, I am facing the same issue on an AppleTV 4K. @caesarome can you please send an invite for a chat to me too? Thanks!

[caesarome]

@ThanosK 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.