Need a PIN code to download

[ShorehamNick]

Before I can download anything on Sky go, it says I need to set up a device pin, despite following the instructions there does not appear to be ant option to do this , can you send me a link to directly go to the page needed 

thanks

[caesarome · Accepted solution]

@ShorehamNick 

Try this link:

https://www.sky.com/productsettings/tv/parental-controls

[Supertramp1]

This worked! Thanks

[ShorehamNick]

Brilliant that worked a treat 

can now download to iPad 

thank you so much 

[Kc40]

Thank you so much!! I have tried for over an hour with various links in the site that do not work. Very much appreciate your time 🙂 

[BenBrinkworth]

Thank you for this post - is someone able to provide feedback to Sky that the advice and links from the app don't take you to this link and so it's impossible to fix unless you happen across this post.  Both the links in the mobile app and windows app take you to the same incorrect link:  www.sky.com/devicepin

[Dixiebelle]

I have Sky glass and I can now watch Sky channels on my iPad but when I want to watch a film it says I need to use my pin! Thanks fine but it doesn't give me the opportunity to enter it! Any ideas please!

[AndrewF_UK]

What's the exact message it says, just so we're all on the same page?

[Dixiebelle]

I can download sky on my iPad but sky cinema I need my pin but there's nowhere to insert it! I have Sky glass 

[lettice]

Try as it says there, click on the following link and check your parental controls;

https://www.sky.com/productsettings/tv/parental-controls

[TimmyBGood]

@Dixiebelle 

https://www.sky.com/help/articles/your-pin-sky-go 

[lettice]

Have moved your post to the Sky Go  section and this similar thread as the answered post should answer the issue.

[Dixiebelle]

I can't get Sky go on Glass! After TV it goes to Sky Go Devices ... opens the screen with Mamage your Sky TV Devices then..

Device Name

Device Information 

....no way to enter Parental Controls

thank you for any help!

[AndrewF_UK]

On a web browser can you go to https://www.sky.com/productsettings/tv/parental-controls?