Need to set a device pin to download in the Sky Go app, but the settings page is not visible

[Aule]

I have been trying to download a season of The Blacklist to watch offline, but get an error saying I need to set a device pin. 

Going to sky.com/devicepin as suggested does not show the button needed to set the pin.

[Aule · Accepted solution]

The issue

the issue is that there are two landing pages for the product settings page, https://www.sky.com/productsettings/tv and https://www.sky.com/productsettings/streaming-tv, with only the /tv one having the required link. 

you can go directly to https://www.sky.com/productsettings/tv/parental-controls and it will allow you to set the pin without any of the faf.