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Discussion topic: Issue with watching on Playstation

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This message was authored by LAshpool This message was authored by: LAshpool

Issue with watching on Playstation

Despite having Sky Go Extra and no issues previously and no other devices using Sky Go suddenly I am getting an error message saying that would need to upgrade to Sky Go Extra. I believe based on previous replies this just needs reseting by Sky as signing out and in failed to resolve.

 

 


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Issue with watching on Playstation

Posted by a Sky employee

Update: 

 

Spoke with @LAshpool and Sky go extra was no longer on the account, resolved issue by re adding and arranging to the correct offer to be re applied

 

Thanks again for the escalation have a great afternoon 🙂

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This message was authored by caesarome This message was authored by: caesarome

Re: Issue with watching on Playstation

Posted by a Superuser, not a Sky employee. Find out more

Do you want to call Sky or do you want us to alert the messaging team on here for you, if we alert them it will not be until sometime tomorrow that they get in contact with you ?

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LAshpool
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This message was authored by LAshpool This message was authored by: LAshpool

Re: Issue with watching on Playstation

If this can be resolved without a phone call then I am happy to be messaged please. 

This message was authored by caesarome This message was authored by: caesarome

Re: Issue with watching on Playstation

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Issue with watching on Playstation

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 
 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Issue with watching on Playstation

Posted by a Sky employee

Update: 

 

Spoke with @LAshpool and Sky go extra was no longer on the account, resolved issue by re adding and arranging to the correct offer to be re applied

 

Thanks again for the escalation have a great afternoon 🙂

This message was authored by mulf This message was authored by: mulf

Re: Issue with watching on Playstation

i am having the same issue; have the correct package to allow SkyGo via Playstation app but i get an error message every time. i'd be grateful if a sky employee coud please check my account and get back to me please. thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Issue with watching on Playstation

Posted by a Superuser, not a Sky employee. Find out more

@mulf 

Are you a Sky Q, Sky+ or Sky Glass customer ?

Do you have Sky Go Extra on your account ?

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This message was authored by mulf This message was authored by: mulf

Re: Issue with watching on Playstation

Yes I should have access. I can get skygo via upad but not playstation. Grateful if someone could please DM me to resolve the details please. Thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: Issue with watching on Playstation

Posted by a Superuser, not a Sky employee. Find out more

@mulf wrote:

I can get skygo via upad 


You don't need Sky Go Extra for your iPad but do for a Gaming console so do you have it and are you a Sky+, Sky Q or Sky Glass customer ?

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