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Discussion topic: Amazon Prime blank screen but sound

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This message was authored by asortafairytale This message was authored by: asortafairytale

Re: Amazon Prime blank screen but sound

If anyone gets anywhere with getting any kind of refund or compensation for this please report back. I don't know if it's worth complaining as Sky didn't seem receptive to offering anything like that when it came to the whole itvx crashing issue.

This message was authored by kkkkatie This message was authored by: kkkkatie

Re: Amazon Prime blank screen but sound

Yay, working here too!

This message was authored by Ouch This message was authored by: Ouch

Re: Amazon Prime blank screen but sound

Likewise. Fixed. Thanks

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Amazon Prime blank screen but sound

Yeah seems to be ok now for me too. Can go in to other apps and then back to Amazon Prime without it reverting to a black screen again. 

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS025.017.00P | Sky Broadband Ultrafast
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This message was authored by Sammiewind This message was authored by: Sammiewind

Re: Amazon Prime blank screen but sound

Still not working for me, same old, black screen with audio

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Amazon Prime blank screen but sound

Posted by a Superuser, not a Sky employee. Find out more

@Sammiewind As a number of others have reported above that their system now seems to be working maybe try rebooting your system in case it needs a nudge.  It may or may not help but is still worth a try. 

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This message was authored by Sammiewind This message was authored by: Sammiewind

Re: Amazon Prime blank screen but sound

@Fothergill1  I will give it a try

thank you 

This message was authored by asortafairytale This message was authored by: asortafairytale

Re: Amazon Prime blank screen but sound

Good luck! 🤞

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Amazon Prime blank screen but sound

Oh for crying out loud just gone in to watch the tennis on Amazon Prime and it's a black screen with sound again! Thought I had it fixed as posted earlier. That was short lived 🙄

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS025.017.00P | Sky Broadband Ultrafast
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This message was authored by Bifta23 This message was authored by: Bifta23

Re: Amazon Prime blank screen but sound

Just to reitterate, issues with Amazon Prime and Netflix are still here. 

This message was authored by kkkkatie This message was authored by: kkkkatie

Re: Amazon Prime blank screen but sound

Seems I celebrated too soon. Prime appeared to be fixed this morning. Just switched on to watch tennis and it's back to black screen and sound only!

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Amazon Prime blank screen but sound

Same here. At least the temporary fix this time seems to be just a full power off (unplug) only and no need to sign out of Amazon Prime. 

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS025.017.00P | Sky Broadband Ultrafast
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This message was authored by kkkkatie This message was authored by: kkkkatie

Re: Amazon Prime blank screen but sound

After this morning's excitement that all was now well, we can't get a picture on Prime at all now. While this debacle has been going on we could access a picture by signing out/signing in but this evening even that is not working. We've also tried unplugging the tv and rebooting. 

BBC has also gone off three times tonight.

This message was authored by IsaLondon This message was authored by: IsaLondon

Re: Amazon Prime blank screen but sound

Hello @KevNewMedia 

Would you have any updates about the problem by any chance?

Many thanks 

This message was authored by Jason+Cookson-Dea This message was authored by: Jason+Cookson-Dea

Re: Amazon Prime blank screen but sound

I spoke to Sky yesterday and they said they were still working on it!! No timescale!!

 

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