Send Thanks to Sky

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

I spoke to Rashant; I cannot recall whether from billing team or cancellation team on 19th March around 1900 and he was super helpful after the previous agent had nothing good to offer me. He LISTENED and he helped exceptionally. Thank you very much Prashant. ... View more

Dean was wonderful! He went above a beyond to fix/improve the issues I've been having with my wifi. 11/10 - exceptional service. Thank you very much.  ... View more

I called this morning to renew my broadband contract. I spoke to a girl called the Ntombi she was so helpful and so professional she talked me through the contract and sorted out the best deal, absolutely fantastic service we had a lovely chat really really helpful couldn't ask for anymore she's a credit to your team  ... View more

He came and visited my house and explained everything to my parents about the issues that I was having did a fantastic job in putting things right and said the broadband speeds were fine and doesn't help with the work open reach engineer were doing did a few tests and said there great and considered maybe move over to fibre broadband my dad said he did a good job 👏 putting things right for sky stream from jonnie  ... View more

Following a problem with my sky package i asked to be put through to cancellations. i was assisted by an extremely nice guy called Victor he listened,understood and resolved the problem even saving me a few quid a month. thank you Victor. ... View more

On 15 March I met Rob Dorsett locally. Apologised for disturbing him but he could not have been more amiable. Had a brief chat about football and my club West Ham. He was a credit to Sky Sports, his profession and moreso to himself.  ... View more

FAO Ronnie in customer services  I am happy and relieved to say that my issue has now been resolved. I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query. This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations. ... View more

I had issue with my subscription and payment . I was confused , rang customer care service and met Declan on line who helped me out of the mess . He was very calm and professional in handling issues .     Stephen  ... View more

Colin based in the complaints department was an absolute gent and sorted out my problems so easily. He was very knowledgeable and very friendly. Absolute asset to the company!  ... View more

He did a fantastic job coming out to my house to deal with a broadband issue this week he ran 10 tests to find the issue and maybe not found the fault but he we did try to find a cure to fix sky stream issues he couldn't have been more helpful nice work Simon from Jonathan  ... View more

I JUST WANT TO SAY A MASSIVE THANK YOU TO THE ONLY   SKY CSR DECLAN DKL692   HES THE ONLY ONE FROM SKY WHOS HELPED ME AND GOT MY PROBLEMS RESOLVED AND HELPED ME IN EVERY POSSIBLE WAY.    HES A CREDIT TO SKY AND I HOPE HE GET THE RECONECTION HE DESERVES HES THE MOST HELPFUL SKY CSR IVE HAD IN 21 YEARS OF BEING WITH SKY.    AND A VERY GOOD GUY    THANK YOU DECLAN DKL692     ... View more

Sally in the moving home department of the call centre went above and beyond when I asked if there was an earlier day that we could get sky installed at our new home. She kept an eye all day incase of a cancellation and when one came up for the day we needed she moved our slot. Thank you so much sally you have made moving house a little easier  ... View more

Please send thanks to Michaela based in Glasgow a Customer Support advisor . Her knowledge and help and fairness convinced us to stay with Sky. Thanks again. Brian ... View more

Thank you so much for your patience on the phone and doing everything in your power to get me the best deal. You were very informative and kind on the call and made me feel at ease. I left the call confident and happy to have rejoined sky after nearly 2 years.  ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more

I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared.  I hope you will be able to give Mair the recognition she deserves.  ... View more

My sky said that they were cancelling my sky for some reason and I called them. I spoke to a person called Kevin. He was professional polite and resolved my issue within a matter of minutes. Thank you ... View more

Openreach engineer, Kyle, corrected a problem caused by a faulty full fibre installation and put us back in touch with our broadband, landline and Internet TV. This involved a reinstallation of the fibre cable. Such a pleasant, kind and friendly representative for SKY whose service and work was exemplary . Very highly recommended for praise? ... View more

I just spoke to a customer advisor named Faraz, the call ended on the 18th of January around 18:20pm. I was meaning to leave feedback at the end of the call, however I accidentally ended the call. I really hope this feedback reaches him as he was super cheerful and absolutely amazing in resolving my problem!  Please credit this employee for his exceptional service, he is truly a credit to the team and is extremely helpful.  ... View more

I telephoned Sky to help with some issues I was having changing from Sky broadband to Now broadband by Sky. I was put through to Michael and he was brilliant. He listened to the problems that I had and explained the reason for them and what he could do, and what I could do, to resolve them. He was very knowledgeable,  polite and patient, a true credit to Sky. I wish that Sky had more like him.  I am now a very satisfied customer as opposed to a very frustrated one. A BIG thank you to Michael ... View more

I spoke to an advisor on Monday evening (I'm sure his name was Ian) as I was having a problem with my broadband installation.  He was extremely helpful and polite and explained the issue I was having (which required a different lead to the one I had).  He arranged for a super fast delivery of the lead, which came the next day and worked exactly as he said it would.  So refreshing to be able to call for support and get exactly what was needed! Thank you - 10/10! ... View more

I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care. I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi. Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes. This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. ... View more

I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky.  I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind. All the way through the call she remained positive and kind, guiding me through the process patiently.  I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile.  If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.  ... View more

I have just spoken with one of your advisors (Martin).  Initially I was calling out of anger and frustration on account of sky restricting my services and still not resolving an issue with another account. This was all pertaining to my father passingp away and recently my wife passing away and so a payment wasn't made. Martin was simply excellent. Very understanding and I came away from the phone call reassured and you should be aware that you have an incredible asset for your organisation in Martin.  ... View more

Christina was super pleasant and knowledgeable. Excellent and friendly customer services this morning  ... View more

Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.  ... View more

I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless.  We need more Maggies in our community!  This employee deserves a bonus and is an asset to Sky! Thank you!  Abby ... View more

I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely  knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too.... ... View more

We would like to send high praise to Simon our Sky Engineer in North West Norfolk. He has helped us twice now and was superb in his knowledge both times and very considerate and understanding withy elderly mother and father as well. Please highly commend him and thank him most sincerely for us. I hope he is a very valued member of your team. ... View more

Hi @Gavin   We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6  slot as we had appointments in the morning. The  outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.    I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.  She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.  Thanks & Best wishes to Leilla (Sheffield office)      ... View more

We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you  ... View more

Firstly a great big thanks to Gareth from Wales, what an absolute joy to deal with, from start to finish nothing was too much trouble, an excellent employee, did what he said he was going to do, and got on with his job, you need more Gareths in your company.    Your call centre overseas had no clue, as always, even saying I hadn't paid my bill, in fact I had been billed twice for the same thing, I know they must be cheaper to employ, but what's the point if they get everything wrong, and it's every time the call gets through to them, I dread the accent, and try again until I get a UK voice. Gareth top man, you will be in charge one day I'm sure of that 👍     ... View more

I just wanted to say a massive thank you to the second advisor I spoke to on the phone yesterday 02/12 about changing from sky stream to sky Q, he was amazing! so helpful and was patient whilst dealing with the switch and finding me the best deal   THANK YOU! ... View more

Shout out to Reshuan!   I'm not sure where this guy is based in India or if I have his name spelt correctly however I have to say given the general support space he put sky up there this morning and looked after me with a continued new contract.   Keep doing what you are doing as it makes the heart of the company turn over more positively the way it should be by supporting it's products and customers alike.   I always leave room for improvement and every day's a school day so I'm giving Reshuan a good 9 rating out of 10.   Support is key if you do it right. Communication is first as it sheds light.   Thanks and regards for this morning.   Richard  ... View more

Thank you to Josh in Basingstoke festival mall pop store. I am a new customer to sky and he made the process of signing very easy and explained all the available packages. Very friendly and professional. ... View more

I was very pleased with your operative Meza yesterday when she sorted out a new package for me. A lovely telephone manner and I promised her 11 out of ten!  John ... View more

Hi, I just want to say a huge thanks to lori for all her help today. Not only did she help me with my bill but was also very understanding about my situation. Thank you so much. ... View more

Thanks to Kirsty at sky metro centre at Gateshead.  really appreciated her help in explaining sky broadband, and sky glass pricing and change over from BT  to sky.  very professional with no hard sell.  she is credit to sky.  Kind regards Alan & Jen  ... View more

Thanks Mark for your help with cancelling my policy! You made what I thought was going to be a nightmare today a simple 10 minute call, and sympathised with me about having to move back with parents haha! Great customer service and thank you again! 🙂 ... View more

A big thank you to Lori for helping us work through the issues with our sky q box and contract renewal, a excellent communicator with high standards of customer service, a pleasure to deal with..  ... View more

Been having an issue since signed up for sky unable to connect to broadband on a certain tv, after being passed around a lot and being told it was a tv issue (being put through to Samsung for 40 minutes) I finally got through to a tech guy this morning I think he said his name was Reece. He knew exactly what my problem was and how to fix it straight away! Plus was so nice and friendly to chat to on the phone! I was going to cancel my sky subscription if this issue wasn't fixed so I think he deserves a thank you! ... View more

I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working.   I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me.   I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue.    I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending.   Really friendly service - and now my box works!   Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!      ... View more

FOA Lori's manager. Amazing customer service. A pleasure to speak to. The company needs more people like her.  A++++++ KT ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more