Send Thanks to Sky

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

I had a call with Robert this afternoon responding to my cancellation request as my bills have significantly increased over the last few years. Robert was great and got me a above fair deal to retain my custom. I have been with sky for over a decade and will more than likely stay given this service. I appreciated his help today and would be great if he could get some recognition. Thanks  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

I re-contacted with Sky on 26 March for TV, Broadband and Talk. The Sky opartive was particlaurly helpful and I wanted to leave positive feedback for him. However, no text or other form of message has arrived for me to do so.   Would it be possible for a text to be sent to me from which I could reply to leave some highly positive feedback please?   Thank you.   Scott Harvie     ... View more

My internet went down and after following the usual SKY instructions I was left with a telephone number to call. Imagine my surprise when, after connecting, the automated system told me what I had tried already and what they were going to do next. I received a text from SKY giving a link that I followed. Long and the short of it is the engineer was booked (Darren) for the next day and he sorted the problem out. No fuss, hassle, excuses just a great process and a top engineer. Thank you ... View more

I just had a call with Sam, she went beyond any call I've ever had with any customer service team. Firstly she's working on a Sunday. Secondly she organised a very prompt visit from an engineer to fix my broadband speed issue. However, most importantly, Sam asked me how my day was and led with compassion and empathy asking the sweetest follow up questions to my (maybe too honest) response to how my  Sunday was going. Sam's kind soul definitely brightened up my day and it's much appreciated!  ... View more

Wanted to send thanks to Nicola from the inbound technical team. They worked through all my many questions, helping to answer them all in such a friendly and polite manner with very detailed and informative responses.   Thanks to Nicola for their exceptional customer service, we spoke on the phone today at 4pm ish and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this. The conversation flowed was, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Nicola, I hope you get this extremely positive feedback. ... View more

I was fortunate to speak with Muhammad last week.  He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience.  Thank you Muhammad. ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy. She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded. she is a credit to sky and should be rewarded for her service to your company.  ... View more

I would just like to say thank you to our engineer Gary who visited today. I had to reschedule my appointment when he arrived due to my school run and he kindly went to another job and then came back. We've had signal issues since before Christmas and when he looked into it for us there was an issue with our cabling and dish. He then ran new cabling and installed a new dish in the most horrendous rain and managed to sort it. Great customer service, thank you so much 😊 ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.    Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today. I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.     ... View more

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service.  Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years! We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!!  ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient. I was very pleased with the service ... View more

Just wanted to send a huge thanks to Matthew  who installed my Sky dish on our home move on Monday 1st August.   Turned up on time, was polite and very professional throughout the visit.  He was very careful in siting the dish and managed to almost completely hide the cable via a guttering downpipe so it's not visible from the garden and not a speck of dust or rubbish anywhere.   Very helpful in letting me know details of the wireless router and why I should avoid renaming the SSD.   The fact that he saw the Sky employee charity days as really positive events that he looked forward to (he viewed them as perks) speaks volumes of his work and personal ethics.   Absolutely top marks. ... View more

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more

I'm sorry I can't remember her name but I would like to express how friendly, patient and helpful she was, she went above and beyond to help me and I came away from the phone call feeling very happy, she is a credit to your business and I'd like you to pass on my thanks to her.  ... View more

I recently received help from one of your broadband new connections staff members called Claudean who has gone above and beyond to help me, I've had such a terrible time with my Vodafone broadband recently I wasn't sure about taking out a new contract but after Claudean took the time to listen to all of my concerns, build trust and heal the damage done by years of terrible service I'm not only taking out a new 2 Yr contract with sky but I have chosen to also get sky t.v that will not only save me money on my current subscriptions but will give me more choice. I'm recommending sky to everyone I know because of Claudean and the great work she has done. ... View more

A huge thank you to Mimmo who helped set up my broadband order from scratch. I hope this message gets to you.  Very patient, informative, honest and friendly. Best service ever from a big broadband provider. No wonder he got employee of the year 😁 From  LH   ... View more

Paulette and another gentleman (i forgot his name but could be graham/andrew??!) attended my property today to resolve the issues i was having with my broadband. Both were ever so friendly and extremely knowledgeable. Both members are such a credit to sky and need recognition for their services! Thanks ... View more

Hi Lynn from Scotland helped me sort out the confusion that Dpd managed to cause yesterday when we were trying to get on you Sky Q box it all went pear shaped. Lynn took charge of it today after I phoned her. She was excellent. Took charge of the whole problem and saw it through from the start through to the finish and I really appreciate her work. Thanks thank you to Lynne.  ... View more

A big thank you to Delaine from the Sky Loyalty department for exceptional customer service🌟 Most definitely deserves a raise & promotion!  ... View more

would just like to send many thanks to your technician who had the utmost patience dealing with my problem. after 3 weeks of phone calls we finally solved the problem , cannot thank Sheila enough she was so kind and thoughtful especially dealing with an 80 year old.                                 thank you once again Sheila   Barry ... View more

Many thanks to Raol who sorted out my broadband problem and was very helpful, 10 stars! (Saturday, 24th February) P A Taylor ... View more

Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable.  Outstanding Customer Service very polite and friendly. ... View more

We were looking to change our TV, Braodband and Landline from Virgin Media to SKY.   We visited our local SKY store in Bluewater and were served by Dola.  He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed.  Thank you Dola. ... View more

Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.  ... View more

I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding  SE ... View more

I would like to say thank you to your employee ID Epo86.  My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward.  Then Elaine(Epo86) took my call and the service I received was outstanding.  She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.  ... View more

Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them. ... View more

I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks,  Jake. ... View more

I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance ... View more

Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly.  Big thank you to Ivan. A star.  ... View more

I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team. ... View more

I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!! ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

Spoke to a gentleman called Dan this evening 17:28 02/08/24, in regards to upgrading to sky stream, Dan was really professional with everything, he came across a couple of problems on the account due to moving house, but he resolved it and managed to upgrade me, I was really pleased with my experience this evening thanks to Dan,  ... View more

Lori was really easy to talk to and answered any questions, I feel that she done everything to keep me as a customer, she took time to listen to me, great work Lori  ... View more

I would like to let you know that I was dealt with in a professional manner by a young lady in your office called Lori, she went above and beyond and I was very impressed with her ability and kindness what a delightful young lady I hope she goes far in life. Best wishes for the future Lori ... View more