Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like.
