Send Thanks to Sky

Massive thanks to June who sorted our broadband out, ringing me back on two different numbers several times. She was superb and a credit to your company. If only there were more in customer services in general like her.  She then went above and beyond, I mentioned we'd had nothing but true and inconsistencies with our bill since April and she sorted this as well. Thankyou again. Matt   ... View more

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

Today I spoke with Sanobar.She is a very engaging and professional person.I for once enjoyed my time speaking with her and I would like to think that the next time I have an issue I will again speak with Sanobar again.10/10. Anthony Gilsenan. ... View more

Thank you to Harry, rang to over my a new contract that is over half of what I am paying now with add ons too! Amazing deal and super helpful! These are the kind of people you want to speak to! ... View more

Good afternoon, I just wanted to take this opportunity to send huge thanks to Laura from the Resolution team who turned my frown to a smile on our lengthy call today!  Unfortunately I didn'ttake her surname, sorry so hopefully you can identify who this feedback relates to from the name, team and time of my call (around 1.30pm on 27th July) For some background information, I was expecting an engineer visit from Openreach following a fault I reportied yesterday but I'd not heard anything so followed it up with a call. Laura answered my call to advise that the appointment had been cancelled by Openreach but this had not been communicated to me. I was very disappointed and frustrated and Laura was completely sympathetic and understanding of this so she then went above and beyond to try to resovle this matter for me, escalating through your internal channels, contacting Openreach directly and calling me back well within the timeframe that she had promised. Luckily, my broadband has actually come back on without the need for an engineer visit but this doesn't mean I don't massively appreciate Laura's efforts in the background. So, thanks again to Laura for her excellent, professional and friendly customer service - she is a perfect example of an exemplary employee and I'm sure anyone would be happy for her to pick up their call! Best wishes, Jodie Young ... View more

I want to say how incredibly helpful Mira (or could have been Myra) was when I spoke to her yesterday morning (We'd 26 July). She really knows her stuff and talked me through a new Sky box installation, plus she helped with all my other queries too. I cannot praise her highly enough - she deserves employee of the month award at the very least! ... View more

I just got off a phone call with your lovely colleague Ian. I just wanted to send a thanks for how friendly and open he was on the call, he really made phoning an enjoyable experience. I hope he knows how friendly he is and that it was the most lovely and easy phone call I have ever had with a support team member.  ... View more

Can I thank u Sky for succeeding in the background in getting this aspect for us with regards TNT. It was a great bonus to hear. Can I just ask when do u think we will be getting this add on? ... View more

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

Just wanted to say thanks to Gary (apologies as not sure where abouts he's based). My broadband had been activated for a few days but my sky hub still hadn't been dispatched and my old provider wanted their hub back. Gary escalated to the relevant department and took ownership of the issue. He kept his eye on it over the course of a few days until he had resolved it. He let me know when my hub had been dispatched.   Cheers Gary 👍     ... View more

Want to say a huge thank you to Teresa (I'm 99% sure thats her name) from the cancellation team with sky mobile! Spoke with her on the 19th July at around 5pm. After a long ongoing issue with my sky account she was able to resolve this in a matter of minutes for me! Previously had issues in 2022 with my new phone number and fraud activity regarding someone elses account and thought this was resolved when i was told in June 23 to change my number again as this was the only way to stop the fraud but got a termination fee applied for the old sim. Teresa was so helpful in validating my concerns about the account and was empathetic towards my situation and removed the incorrectly applied fee within minutes!! Had a lovely chat sharing our experiences working for call centres and even my new career move, she was just so lovely and deserves all the praise she can get for this! Finally feel like my issues have been resolved and its thanks to her and came off the phone feeling at ease, not only that the issue was resolved but following the nice words from her! I'll also be leaving feedback when i get the text for this but wanted to drop a message on here to raise how brilliant she was and i hope this gets back to her!! All the best x ... View more

I encountered this young man yesterday while applying my broadband reinstated! Not only Afolabi do this but also encourage me to come to sky as a customer for many years. I have to say the service I received from this young man was excellent! I'd very much obliged if you would pass this to his supervisor. Many thanks, Marie.  ... View more

I got my new router to go active on the 17th,but the password was not being accepted,i rang Sky and a lady called Danny helped me, She was very helpful and had agreat deal of patience with me and she eventually solved my problem,i think she was brilliant!! ... View more

I would like to give a big thank you to ANBOEWS  who helped me today with my sky bill I was very worried an he put me at ease with his helpfulness an calm voice l would give him 10 out of 10 for being so kind an putting me ease I was happy with the outcome an left feeling happy with a smile on my face so thank you ANBOEWS.  KIND REGARDS CHRISTINE  ... View more

Thank you for Francesco! You were amazing and so friendly. Thank you for sorting out our issue with our package and being so helpful!  ... View more

i was in stratford westfield sky today and the behaviour of manager was not good.  ... View more

Want to give special thanks to Sarah in the ORT. I spent weeks going crazy on half the staff in that department because my wifi wasn't being turned on and no one would actually help me. I was going round and round in circles and about to lose my sanity when I got through to Sarah.  She was incredible. She helped me get to the bottom of what was going wrong and advised the best way to fix it. It's looking like I'll finally be getting my broadband this Friday (21st of July) after my initial set up date was the 7th of June. I think it's safe to say it's long awaited! Having to go 6 weeks with no wifi and no tv because I couldn't get any freeview and I'd recently changed over to sky stream has been horrific to put it lightly. You guys need to work on your solutions timelines because six weeks is an unacceptable amount of time to expect people to wait.  I'm just grateful to Sarah that she helped. But it still took her a good two weeks of working to get it resolved because of the poor processes you and open reach have. Do better guys.  And to the rest of the team, be more like Sarah! She's the diamond in your team. By far!    ... View more

A big thank you to mark who took my sky glass call tonight.  got through really quickly and was such a nice chap and made sure I got sorted quickly.  we had the same name* which we both found hilarious. Wish everyone was as upbeat and helpful as he was tonight.  *happy to share by message to track him down.      ... View more

Hi   I would like to thank the person from your team who managed after my 3rd attempt calling to sort out my subscription.  I was getting so frustrated after previously on 2 occasions thinking this was sorted for me.  I'm so sorry I can not remember your colleagues name.  But he went above and beyond for me, and now I can rest easy knowing this problem is now solved. I hope this person gets a massive Thank-you.    Thankyou ... View more

Last night my broadband and wi-fi connection was so bad I contacted Sky to see if there was a problem in my area. The guy I spoke to was based in Bulgaria and he was very helpful, carrying out all kinds of tests on my line until well after his finishing time (after 11pm in Bulgaria). Unfortunately despite his best efforts he was unable to solve the problem so an engineer visit was arranged for today between 10-12am . I don't know the name of the Bulgarian rep but he was very patient and I was grateful for the prompt appointment he made for the engineer.   I'm sure you will have guessed that when I woke this morning everything was working as it should and I considered cancelling the appointment, I'm so pleased I didn't. At around 10.30 Mathew Proser of the Sky broadband team arrived at my house as arranged and I was immediately put at ease by his pleasant manner. I explained that everything was now working perfectly as it should and I apologised for having wasted his time. He suggested that it may still be worth interrogating the equpment to try to establish what had caused the problem of intermittent connection the previous evening. He set about the task and after a short while he informed me that there was a problem with the connection to the upstairs mini-box. Although I have a booster fitted in the airing cupboard the signal was not strong enough to reach the upstairs box, probably due to the thick original stone wall that was the back wall of the property before it was extended. He re-located the booster in the airing cupboard so that it pointed in the correct direction through a thinner part of the wall. He also installed a second booster in the bedroom where the mini-box is located. This not only immediately solved the problem but it has improved the Wi-Fi signal strength throughout the rear of my property, delighted.   While Mr Proser was here I mentioned to him a historical problem I have with poor Sky signal from my Sky dish. Probably about 18 months ago (Sky will have the dates) I experienced problems with my picture breaking up, particularly on windy days. An engineer called to investigate and quickly established that the problem was being caused by a tree obstucting the signal between the satellite and the dish. He did a survey to see if the dish could be moved to a better location. He arranged a further investigation by a difficult access team, as the most likely place for re-location was the chimney stack. The difficult access team carried out a survey and decided that it was too difficult to lash the dish to the chimney so the issue was, and has remained unresolved. I was able to achieve a slightly better reception by trimming some branches from the tree with an extremely long reach pruning saw. It is not possible however to totally remove all the offending branches.   Mr Proser looked at this problem with a fresh perspective and determined that the dish (which was located quite low down on the gable end of my property) could possibly be re-located to avoid interference by the tree. He contacted his office and was given permission to attempt to resolve the problem for me and the work was booked in as a second call out job for him. To cut an already long story a little bit shorter he was able to lift the dish to the apex of the gable and bring it out on a raised bar, altogether about a 12ft gain in height. Problem solved I now have a strong stable signal and I am absolutely delighted.  I cannot praise Mr Proser and the broadband team leader highly enough, their dedication and resourcefulness has probably ensured that I remain a Sky tv customer in future.   I firmly believe that Mr Proser went far and beyond what he was required to do. I am very grateful to him he is a credit to your organisation.   A very happy customer Garry Wilson ... View more

I have just got off the phone to Maureen and all I can say is what amazing customer service. She went above and beyond to help us throughout the call. Thank you Maureen!  ... View more

Recently, I had the opportunity to engage with Jack from the Retentions department regarding the cancellation of my TV subscription. Initially, I had concerns about how this conversation would unfold, as I understand that some customers can be difficult to handle. However, to my pleasant surprise, Jack extended a warm and friendly greeting, maintaining a high level of professionalism throughout our interaction. His exceptional ability to display compassion and empathy towards someone he had just met over the phone was truly remarkable. Over the course of our conversation, Jack devoted more than an hour of his time to address not only the primary issue of canceling my subscription but also went above and beyond by assisting with additional concerns. His dedication to acting in my best interest instilled a sense of confidence not only in him as a retention advisor but also in Sky as a company. I am truly impressed by Jack's invaluable contribution to this organization. His outstanding professionalism and commitment to customer satisfaction deserve recognition and reward. I extend my heartfelt gratitude to Jack for his exemplary service. ... View more

I would like to say a big thanks to Chevonne,for helping me out with my bill payments.She listened to what I wanted and the talked through all the options ,she was a pleasure to talk to and a credit to Sky Customer Service. Robin Pentith ... View more

Hi, the last call I made to yourselves was with an agent called Christine. She was fantastic. I rang because I was constantly confused over what other agents had told me, what correspondence I'd been sent and I was losing all faith in sky to be honest. As soon as I got through to Christine, she was patient and listened to my query, really taking the time to understand it. She was clearly knowledgable and explained everything to me. She was extremely friendly and personable. I can't praise her enough. She helped me massively to understand and progress with sky. Thank you Christine!!  ... View more

I would like to thank Tracy for sorting out my compensation for late delivery of provisioning.  After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high.  I was sent my compensation minus 20 days.  After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays  (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint.  I then spoke to Tracy who sorted it all out for me.   Over a period of a week she rang and texted me to keep me up to date on what was happening.  If ever an employee was worth the "going the extra mile award"  it is definitely Tracy.  She has restored my faith in Sky. ... View more

I would just like to say my experience with skyline stream has been awesome as this is the first time I've ever been with sky  ... View more

I would just like to say thank you so much to Kevin who I spoke to on Thursday evening. Kevin it was a pleasure speaking you. You was kind, understanding and friendly when helping me with a few issues. After having a call with a lady on Tuesday who did not deal with my phone call seriously and basically ignored me and disregarded what I was saying. Kevin made my mind at ease and sorted me out quickly and promptly. You are a true credit to sky. True customer 5* service.  Once again thank you.  @Kevin  ... View more

Thanks very much to the lady who took my call today at 3:30pm. She very kindly offered me a great discount on my Sky package as I was thinking about leaving due to financial issues. She also offered to credit my account on a Sky Talk Evenings and Weekends Extra package I was completely unaware I had been paying for over the last 2 years. She was incredibly helpful, courteous and I felt she went the extra mile for me. Many thanks again! ... View more

I was coming to the end of my contract with sky and had shopped about and found some deals else where when I decided to call Sky and discuss my options. After 2 lacklustre calls I was put through to Frasier in the retention department. Frasier was brilliant! He took plenty of time to discuss my options, go through numerous variations of packages he could offer and generally came across as helpful.  He was definitely the difference that has kept me Sky and was a pleasure to tak to over the phone. Thank you for your help👍🏻 ... View more

Hi Sky,   I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm. Location is Bletchley, Milton Keynes   I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback. Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer??   Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.   As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?   Look forward to hearing.   Regards, Tracey ... View more

i would like to send my thanks to Craig for making me feel better on 14/06/23 after a week of feeling stressed with money worries and trying to cancel my cencellation without having to pay extra, i rang a few times to get a deal that i had previosly been offered and regretted rejecting it but he gave me the perfect package at cheaper price and without charging me the instulation, he really made my week because i had been feeling down lately i am happy there are still people like him in this world he restored my faith in humanity because i just felt like i could breath again after speaking with him, thank you Craig. He said he normally works in leeds but was working from home that day ... View more

Excellent support from Andrew virtual engineer    ... View more

I have been with Sky for sometime now on a Sim Only package 📦 x. I had called on numerous occasions regarding my talk plan as I was aware that I had a lot of data banked up as I was not using it and the package plane kept of creeping up from £7.00 to £11.00. I was advised to purchase accessories with my data bank but looked on line and there was nothing that I wanted. I was disappointed ☹️ that I could not sell back the data to sky for a cash equivalent. I then asked for my pac code (this would be the second time) . I was advised to send the word PAC followed by my DOB (tried 6 & 8 digits) every time receiving a message advising it was incorrect.  Cutting a long story short I called up on Saturday 10th June 2023 and got transferred to George in retentions as I was having difficulty with the PAC code.  After speaking with George who asked my why I wanted it (advised no one had suggested I lower my data plane until I use up all the banked data and to stop any more data being banked) the issues with the pac code and in general to lack of care/empathy from the staff towards myself. Also when I had no coverage what so ever as something had happened on yr side I was advised after being in the line for an hour that I would get free data for the weekend which is no good to me as I had plenty of data.  I did advise t the operator t ask the team lead t get a automated voice message on the line advising customers calling in that u r aware of the outage and are in the process to fixing it. George was absolutely fabulous. He has restored my faith in sky by lowering my data, advising how to load my data from my piggy bank, gave me a discount and showed he cared about my situation and there was empathy there too.   You need more staff like George and he definately needs to be recognised for all his hard work.   he also sorted my fathers return of iPods which he had requested for a return package to put them in and he had not received this and George made sure this was actioned as it was still stuck in the system.   George keep up your hard work and thank u once again 🙏🏽 ... View more

I would like to say a big thanks to Helen in the rejoin team. The only person who understood what I needed and helped me rejoin sky.   This was after trying to get a response from webchat and sky text/ SMS service which are terrible, don't understand nor honour offers or deals.   Sky keep your customer service in the UK and all work from the same spreadsheet of deals as everyone I was put in contact with gave different deals ..and disconnected text when questioned    Once I was put through to Helen ,we chatted and she soon honoured the offer I was presented with days earlier. Many thanks to Helen( no surname given) again, a pleasure to deal with.     A note to sky, having been with you for 17yrs, look after the loyal customers  ... View more

My husband ordered a GlassTV October 2022. It was delivered in November when Sky realised the broadband would have to be upgraded.  This finally happened in April 2023 after countless phone calls and never speaking to the same person. During this period my husband died suddenly and it has been a nightmare trying to get myself accepted as the primary account holder. This finally happened and I was able activate the Glass TV on 6th June. It is all thanks to Joanna and her team. She called when she said she would and her perseverance and determination ended this fiasco. Some of your staff were helpful, others grossly insensitive telling me I should have returned the Glass TV when my husband died. Joanna has treated me with the kindness and compassion that I needed. It has been a very stressful time but Joanna saved my sanity. Diana Anderson ... View more

After a couple of calls that didn't get me anywhere I spoke to a very friendly man who I felt really wanted to help and do what he can to fix the issue. I was close to cancelling my account before we spoke. I was unable to leave a review as I couldn't figure out where I do it. The date was 07 June 23 at 1.45pm.  I sadly didn't catch his name.  ... View more

Rung Sky 30/5/2023 spoke to a lovely lady to cancel Sky Stream and go back to Sky Q thoroughly enjoyed the whole experience from start to finish 10/10 also got a cheaper deal and agreed to the price given even the admin fee cause I couldn't fault the offers that were added and the service I received    31/05/2023 Rung Sky as I was paying £9.00 more than what was quoted. Spoke to a lovely male advisor he explained that a discount hadn't been added and that he would sort it out there and then Another thoroughly experience from start to finish again and even got it for £1.00 cheaper again 10/10  that's why I'm sending my thanks. ... View more

I posted late last night and woke up to a message from @Tom-W19 and he was extremely helpful got everything sorted for me and I couldn't be more grateful, i couldn't find the survey but thought this would be okay. Thank you so much Tom really appreciate the help.  And to his managers I think he deserves some recognition for his amazing customer service.  ... View more