Amicable and satisfactory resolution!

[NanaPam3 Level 1 Badge]

FAO Ronnie in customer services 

I am happy and relieved to say that my issue has now been resolved.

I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query.

This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations.