Send Thanks to Sky

A huge thank you to Mimmo who helped set up my broadband order from scratch. I hope this message gets to you.  Very patient, informative, honest and friendly. Best service ever from a big broadband provider. No wonder he got employee of the year 😁 From  LH   ... View more

Today, Sunday 9th March I contacted your help desk to fix a problem with not being able to set English as my preferred language when opening Netflix on my TV. I was connected to an employee in Bangalore, India, Mr Shuaib Khan and began a complicated 2 hour + conversation. Mr Khan went out of his way to solve my problem and I would like you to place on his record my gratitude for his excellent work today. thank you, Kind regards, Mr Brian Whitelegg. ... View more

Just want to say a Massive Thankyou to Sky Customer Lady Daisey from Sofia Bulgaria who added Sky Talk Shield to my Landline, also I have been having problems with my SkyBox so Daisey talked me through updating the software on my Sky Plus Box, I found Daisey to be very patient and supportive in helping me solve my issues, she is very helpful and customer caring with a lovely personality Sky needs more people like Daisey on their team, Thankyou so much Daisey. ... View more

Paulette and another gentleman (i forgot his name but could be graham/andrew??!) attended my property today to resolve the issues i was having with my broadband. Both were ever so friendly and extremely knowledgeable. Both members are such a credit to sky and need recognition for their services! Thanks ... View more

We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line.  She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us.  I cannot say how grateful we were and how patient, understanding and helpful Susan was. ... View more

I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky. ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

Earlier tonight I called as I'd had a message saying I would be charged for not returning some equipment following a broadband upgrade. I'd been unable to as the returns service wouldn't generate a returns label.   The young man on the phone was extremely helpful, and took maybe 15 minutes filling in a form to fix some errors behind the scenes on my account. He's sent the issue on to another department and will chase it when he's next in work.  I got the impression that he provides that high level of customer service every day. Really impressive, thank you  ... View more

One of the Sky engineers came to my house to help fix my Sky box as it was having a lot of problems for some time right now resulting in the TV not working for the past few days.. He was really helpful despite it taking around a few hours and he was fasting as it is the month of Ramadan and he was still very polite and patient. Really fantastic service from him!    ... View more

After buying new phones and swapping to sky my husband was having problems keeping his old number . This went on for a week , ringing every day and speaking to at least 3 people every time , basically passed around. On the Friday I was eventually put through to Caroline . I admit at first I was angry and took it out on her but she kept her cool and was always polite . She eventually managed to sort out what the problem was and deal with it . She gave us a timeframe of when things would happen ( they did ) and I would just like to say thank you Caroline .  ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

I spoke to a lovely guy based in Glasgow, he was Polish but didn't give me his name it was around 1.30 this afternoon he stayed on the line with me until my issue was resolved, he was fabulous so helpful and chatty, I just wanted to say a big thank you.  Samantha martin ... View more

Thanks  for the discounts  you gave me on my subscription  for my tv package, and broadband  package today  ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

My internet went down and after following the usual SKY instructions I was left with a telephone number to call. Imagine my surprise when, after connecting, the automated system told me what I had tried already and what they were going to do next. I received a text from SKY giving a link that I followed. Long and the short of it is the engineer was booked (Darren) for the next day and he sorted the problem out. No fuss, hassle, excuses just a great process and a top engineer. Thank you ... View more

Hi Lynn from Scotland helped me sort out the confusion that Dpd managed to cause yesterday when we were trying to get on you Sky Q box it all went pear shaped. Lynn took charge of it today after I phoned her. She was excellent. Took charge of the whole problem and saw it through from the start through to the finish and I really appreciate her work. Thanks thank you to Lynne.  ... View more

A big thank you to Delaine from the Sky Loyalty department for exceptional customer service🌟 Most definitely deserves a raise & promotion!  ... View more

would just like to send many thanks to your technician who had the utmost patience dealing with my problem. after 3 weeks of phone calls we finally solved the problem , cannot thank Sheila enough she was so kind and thoughtful especially dealing with an 80 year old.                                 thank you once again Sheila   Barry ... View more

Many thanks to Raol who sorted out my broadband problem and was very helpful, 10 stars! (Saturday, 24th February) P A Taylor ... View more

I was advised to wait after the FF installation and missed the offers deadline.  However Billy was supportive and tried his best to amend the agreed pricing.  Received text message the next day with his confirmation.  Top bloke. ... View more

Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable.  Outstanding Customer Service very polite and friendly. ... View more

We were looking to change our TV, Braodband and Landline from Virgin Media to SKY.   We visited our local SKY store in Bluewater and were served by Dola.  He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed.  Thank you Dola. ... View more

Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.  ... View more

I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.  ... View more

Muhammad,  You were very polite, extremely helpful 👍 we were thinking of leaving but you changed our minds. Well done ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

There is two people who have helped me in the past 24 hours. Jacquie is dealing with a nightmare billing situation for me, she is very understanding and trying her best to resolve the issue as quickly as possible. It's really reassuring that the person who is dealing with my situation is as proactive and helpful as she is.  I've also had an issue with my Netflix account. I was assisted by a lady named Lindsay, who was as nice and helpful as anyone I have ever encountered in my 10 years as a sky customer. She was extremely understanding and listened to my issue and found a resolution quickly. She really was great.   5 Star customer service from both of them! *****  ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding  SE ... View more

I would like to say thank you to your employee ID Epo86.  My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward.  Then Elaine(Epo86) took my call and the service I received was outstanding.  She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.  ... View more

Had a problem with my SIM card so I contacted sky and spoke Manoj. Manoj went above and beyond to help me out, I even came away with a new phone which he helped sort out ,absolute credit to the company so thank you Manoj.  ... View more

Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them. ... View more

I am a Sky Broadband customer and took up an offer for the sim only mobile service being a "light user". I am not certain if I can name the individual concerned but his initial is "A". I will keep it short but he was extremely helpful in explaining the situation-understood my circumstances and advised a method to retain my number which I had transferred.   ... View more

Wanted to send my thanks to Derreck (I believe his name was) for his customer service - he couldn't do enough for me and ensured that the payment for my credit agreement went through without issue. He asked me to participate in a survey after the end of the call, but unfortunately the call was disconnected before it loaded. Regardless though, it would have been 10/10 for everything and he is a credit to the sky call centre team. ... View more

I just had a call with Sam, she went beyond any call I've ever had with any customer service team. Firstly she's working on a Sunday. Secondly she organised a very prompt visit from an engineer to fix my broadband speed issue. However, most importantly, Sam asked me how my day was and led with compassion and empathy asking the sweetest follow up questions to my (maybe too honest) response to how my  Sunday was going. Sam's kind soul definitely brightened up my day and it's much appreciated!  ... View more

I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks,  Jake. ... View more

I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance ... View more

Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly.  Big thank you to Ivan. A star.  ... View more

I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team. ... View more

I've just got off the phone with a lady from your call handling in regards to my broadband ( 6/02/25 at 2:28) I cannot for the life of me remember the name of the lady but I just wanted to say thank you so much again for how the call was handled, the kindness,help and compassion given to me during the call. You've truly put a smile on my face and it was so lovely for once to have someone who genuinely cares about and wants to help you with any issues.  As I can imagine it's very hard doing calls with customers especially when they are unpleasant so THANK YOU !!! You are a credit to your job. From you fellow ASD phone twin.  ... View more

I'd just like to say that today (06/02/2025) I have signed up to Sky to consolodate some of my Bills across multiple Services. I spoke with a Customer Services Rep based in Leeds/Bradford called Dan, I was awaiting a feedback survery but as of yet this hasnt come through and before I forgot (as is my way) I just wanted to send an email to let you know how good he was. Thorough, genuine and an absolute pleasure to deal with on the phone, he sorted everything and went above and beyond to ensure it was an easy journey for myself from start to finish. An absolute asset to your team and I would love for this message to reach him. I can provide SkyID and Tel Number in order to identify my acc and the phone call easier if needs be. Thanks very much Dan, I hope you receive the recognition and all the best for yourself in the future!  Take it easy, Chris. ... View more

I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!! ... View more

We had a 20+ minute chat with Shelley tonight (after issues with your system this morning when trying to do similar). Shelley was fantastic. She listened, understood and worked out the best deal moving forward for the 3 Sims we have with Sky. Thankyou Shelley - a credit to Sky and pleasure to deal with!!   Allie and Lorna   ... View more

Everything went wrong when we were switching to full fibre. From orders not going through to open reach putting it in the wrong place.  I got through to a man called Memo who said he would assist until all issues were sorted. He contacted open reach and pushed until the problem was sorted. They came back the day after he contacted them and sorted everything exactly as he had told them. I missed his call back to check everything had been completed. Thank you Memo you really are doing a great job.   ... View more

Spoke with Lori, believe she was working in Cardiff. Wonderful customer service, first class, extremely professional and friendly. I can honestly say that it is the 'BEST' customer service experience I can remember from any company, a credit to Sky and herself. Many thanks Lori . ... View more

I had a enginner visit to install my sky mini bix and also my sky tv as we hadn't set them up when we moved to our new home. My house is a new build and the electrics are complex. The engineer went above and beyond to help restore our services and never left until the problem was resolved. I really appreciate how considerate he was of my home, wearing protective gear on his feet and he was extremely courteous. Thank you so much for going the extra mile to understand the exact needs of our family. You deserve recognition and certainly a pay rise!! Date of visit 23/01/25 @ post code. Please let him know!! 🙂 ... View more

I had a call with Robert this afternoon responding to my cancellation request as my bills have significantly increased over the last few years. Robert was great and got me a above fair deal to retain my custom. I have been with sky for over a decade and will more than likely stay given this service. I appreciated his help today and would be great if he could get some recognition. Thanks  ... View more

Wanted to send thanks to Nicola from the inbound technical team. They worked through all my many questions, helping to answer them all in such a friendly and polite manner with very detailed and informative responses.   Thanks to Nicola for their exceptional customer service, we spoke on the phone today at 4pm ish and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this. The conversation flowed was, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Nicola, I hope you get this extremely positive feedback. ... View more

Special shoutout to Junior from the inbound sales team. They worked through so many possible options for me and helped me sign up, so I think they should be recognised and appreciated. Cheers to Junior for their exceptional customer service, we spoke on the phone today at 7pm til 8pm and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this and say you are the reason I'm with Sky. The conversation was flowing, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Junior, I hope you get this extremely positive feedback. ... View more

Good afternoon - I contacted Sky VIP loyalty on 31/1/25 (14:28) and spoke to a lady called "Michaela".    Her service was superb, very clear and concise. understood my points and assisted each point individually.     She was polite, jovial and efficient. Customers can easily complain but few send positive feedback.    Personally I feel she is an asset to your business and wish her success.   hopefully she will be recognised for this feeedback.   kind regards   Mark Hibbs  ... View more

I got put through to Ashley in the loyalty team this morning on the 31/01/25 around 9am, who helped with my mobile and tv questions. She couldn't have been nicer and more helpful - I phoned up thinking of cancelling my phone but she worked out a deal that suited perfectly! Wanted to ensure she is recognised in case the feedback email doesn't come through.  Many thanks  Emma  ... View more

I was fortunate to speak with Muhammad last week.  He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience.  Thank you Muhammad. ... View more

To my call to SKY.on 29/01/2025 I had a competent profecional understaning and suport from Nick   I was kindlly aske explained with profecionalisam on the issues and resoving them in due time. On my previous call to SKY I spke to Gabie Gabriela charesmatic entusiastic presentative with quality like no other. Thanks Gabriela, Thanks Nick I was lucky call you. All the best is the list I can say to you   ... View more

Many thanks for all the help today from the sky operator. He was brilliant and reduced my bill. Very helpful and polite @ scatter 298 ... View more