Hi @Gavin
- We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6 slot as we had appointments in the morning. The outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.
I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.
She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.
Thanks & Best wishes to Leilla
(Sheffield office)
