I had a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days. I rely on the landline for hospital calls. I phoned the first Sky Adviser on Sat 15 - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket. I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16 afternoon and spoke to another Sky Adviser - another 30 minutes explaining - who asked for serial number of Openreach box and advised he would get back within 72 hours. After not hearing anything by today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router - no male plugs required. Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough. I hope he reads these comments and sees how much I appreciated his help.
