Send Thanks to Sky

Please can you acknowledge great customer service provided by Gareth in Cardiff.  I was promised cashback when I joined Sky but this was then later declined.  I spoke to another operative who fobbed me off, then another who said they would listen to a previous call and call me back (they didn't) but Gareth did find the call, listen to it and call back as promised - resolving the issue with a credit on my account.   ... View more

Finding out how to send thanks to Sky staff has been incredibly difficult! This needs to be easier otherwise people will not bother! And your staff deserve the appreciation.   Last month I decided to review my TV Braodband package with Sky, and Talk Talk gave me what seemed a great package deal, until we got into the setting up and I realised they were incompetant and unprofessional.  I rang Sky and spoke to a staff member called Brian (server Ref no: BMA42) who not only helped me to get rid of Talk Talk and therefore the stress they were causing me, but also found me a solution to my TV needs -  a more suitable generous package with Sky (I didn't have a problem with Sky, in fact I enjoy being with Sky).  From feeling stressed, angry, and cheated by my few dealings with Talk Talk, dealing with Brian was the complete opposite.  He went out of his way to assist me, help me to understand, he listened, made me laugh, and I felt like he genuinely cared about me as a customer. What's more because of Brian I am pretty sure I will stay with Sky for many more years as I feel Sky not only offer the best service for TV and Broadband but are the easiest to talk to when there is a problem, they want to help sort it out, and they do sort it out. Please recognise Brian as a valued member of the Sky team, he has my confidence, and I have told many people about my ordeal - so I am sure you will get new customers all thanks to someone who did a very very good job.  Thank you Brian, wishing you a happy new year! ... View more

I've had problems with my Broadband ovet the last few days which was stressing me out with restarting work next week.   I spoke to Craig who was able to go through all the options and together we temporarily fixed it with further scrutinny to be made.   He stayed on the phone whilst I unscrewed the phoneline to make sure everything was okay which I would not of expected him to do.   His attitude and knowledge makes him a credit to your company.   Spoke on 31/12/16. ... View more

I have just cancelled my contract because of moving home, and i  am very happy with the Service Sky has provided me within the last five years. It was brilliant Service, and i never had any issues with the landline or broadband. The assistant on the phone Shellina, was excellent and guided me throughout the process, very pleasant to speak to her,  so please say thank you. I would like to recommend sky to anyone who is thinking of changing provider.   Many thanks and happy new year to everyone at sky.   Jozef.  ... View more

I would like to send my thanks to Harry in the Cancellation department for his assistance today. I could not be any happier with his assistance and feel his is a true credit to Sky. Roll on another year with Sky (y)   Jamie Talbot ... View more

Damien - a1dd17 What an amazing guy, best customer service I've had in a while, I think he was from the customer service team who brings back old customers but he certainly got me back, enjoying great and amazing service once again with all thanks to Damien. ... View more

Spoke to someone called Max on 28th Nov to sort out an issue with an order placed through Carphone Warehouse and he was so great I ended up placing the order directly with Sky instead. He was so helpful and I wish I knew how full name so he could get some proper recognition. Also the engineer who came to install my Sky TV was great, I think his name was Kieran. Polite, friendly, professional, knew what he was doing, did the job quickly, explained everything very well and set everything up perfectly with no problems. The installation of my broadband was a joke however and I spent £34 on phone calls to your call centre because no one else seemed to know what they were doing and it seems Sky and Openreach don't know how to communicate with each other. If it wasn't for the excellent service of Max and Kieran I would have cancelled the whole thing. ... View more

I'd like to say a massive thank you to Michelle for setting me up with my Sky TV and making the move into my new home and transferring my Internet over so simple and easy! She answered all of my questions and talked me through all of my options! She was so friendly, personable and funny, not to mention a huge fan of Criminal Minds which is always a winner in my book! She's a credit to your team and deserves some recognition for her warming customer service and bursting personality!! Thank you Michelle!! ... View more

8/12/16                  Called customer services today at 2.20pm and spoke to a young irish lady concerning introduce a friend. Sadly i didnt catch her name but was really happy with the way she handled the call and her cheeery disposition. I was staying on  the phone to do a customer survey about the call but for some reasonn it didnt come through, so, would like to just say now, thank you for your help and explaining what was happening and solving any issue i had.  ... View more

Yesterday i phoned sky about taking box office off my subscription in the New Year, Customer Service Advisor Craig could not have been more helpful.  Towards the end of the call he asked if there was anything else he could do to help.  I explained that i have never had access to Catch Up or On Demand, he proceeded to talk me through the set up instructions. We were unsuccessful so he then put me through to Thomas.  Thomas went out of his way to guide me through the set up instructions, eventually closing down the system and restarting it.  The end result is that i now have Catch Up in time for Christmas, i am very thankful. Excellent customer service from both Craig and Thomas, i hope that my feedback will be passed on and their outstanding customer service recognised by their higher management.  Thank you.  ... View more

I was dealt with by a guy called Sharif from your sky retention team and just wanted to say a massive Thank you, he was lovely and polite and really helpful a real asset to your company Thank you ... View more

Just like to say a huge thank you to Joel from the sky New customers..he was fantastic and beyond helpful...he explained everything in a simple way..and didn't rush..and give great advice from his experience with his own sky q and made a fantastic deal which all my family was happy with...and he stayed to complete my deal as people started to leave and head home...on a Saturday too..he deserves a reward for his fantastic customer service and his sense of humour..thank you Joel..have a happy Christmas.x ... View more

Thanks to Debbie for the precious help. Nice, friendly and efficient! I hope the feedback will be passed on to the Manager!   Costanza ... View more

I would like to take this opportunity and publish a HUGE thank you to David (enquiry KMM35127726I15977L0KM).   He has followed my line installation and kept us updated on a progress weekly even though it wasn't sky, it was openreach delaying things.    He's been simply AMAZING, he has followed up with the phonecalls, and he has shown a genuine interest. I really appreciate "human" touch, and not "tick off" attitude!   I hope this feedback gets across to his manager! You're lucky you've got David in your team! Thank you!!! ... View more

I just want to say thank you so much to Ben who works in your Cardiff office. We are having trouble with our broadband and he has taken full ownership of my issue after some other members of staff just passing me around. He has arranged calls with me for when he is in work for follow ups and done everything in his power to make sure I get everything sorted. He is an amazing asset to your Cardiff team and I really hope he gets to see this! ... View more

I rang yesterday about 10.15 am and was put through to LEUAN  who was really helpful I would like to thank him . It was about my sport package so hope this finds the correct dept ... View more

Please can you pass on my thanks to your IT people - I think it was James that I spoke to today after my internet connection kept dropping. He talked me through some tests, and identified the source of the fault, then gave me advice on how to fix it. Very professional, knowledgable and a credit to your company. Thank you so much! Excellent customer service. <removed>. As you can see, we're back online now. Very happy.   Moderator Note: Removed sensitive info ... View more

I would like to thank Shaun from Sky for his AMAZING customer service.   A BT engineer came to our flat but not only did he not solve the problem but he also said the problem was way more complicated than it was, which then resulted in the next appointment being December 20th (which was over 3 months away from the date we were calling from). Shaun read all the notes and understood our problem and fought on our behald to get a date before the 20th December. He would give me updates regularly and I can definitely say that if it was not for him we would not have internet now, 1 week after we called. All other people we spoke to from sky would only read the screen and say "sorry it says December 20th" but Shaun went the extra mile to give us the best support we could get.    I have his ID number and would like to share it (in private) so this "thank you note" could reach him (and hopefully his manager too as sky needs more people like him!) 🙂   Many thanks! Cristina ... View more

Hey,   Sky customer service is incredible. I'd like to send my thanks to Shalina in the Customer Retentions department whom I spoke to on 8/10/2016   She was incredibly helpful in helping me upgrade to fibre. She was very thorough and friendly in what she did and covered all the questions I had, in addition to making sure I was fully aware as to how payments would be structured.    I am very happy with the customer service I have received overall - second to none. Was with BT 2 years ago and Sky's customer service is definitely so much better.   I would be very grateful if someone could make her department aware of this feedback. I was going to fill one of the feedback surveys after my phone call with her, but I didn't receive an option to.    Thank you again Shalina! ... View more

Quite possibly the best customer service experience I've ever had.   No dial tone on home phone, phoned customer service at lunch time, got through within a minute, Irish customer service assistant was incredibly knowledgeable and helpful, by the time I got home from work less than four hours later the problem was fixed. Easy as that.    Rewind to two years ago when I was with BT and had the exact same problem. I was banded about different foreign call centres & told to do the same tests on all of my equipment more than five times. Not one person I spoke to understood what was happening and had no interest in my situation. I was sick of being told my equipment at home was at fault. I had three different Open Reach engineers come out to do tests on the equipment in my home, days were wasted waiting for them to show up, sometimes not showing up at all. I eventually had to complain to the executive complaints department and write a letter to my local MP to help resolve the situation. It took TWO MONTHS for them to solve the same problem that Sky managed to fix in under four hours. Unbelievable.    Thank you Sky Customer Service, incredibly efficient ... View more

I dont normally complete feedback forms, infact im normally one to complain however I want to give some great feedback to go to Bruce who's an installer in Norfolk as after my famous last words 'It will be an easy job' it was anything but! From working with Sky prior I know they work hard and he made a priority to come back to fix our freesat boxes after a newly installed box initially messed up the connection to my father-in-law's TV. After making the dreadful mistake of going with EE i would have been in terrible trouble if the TV hadnt been fixed any later. Think its only when you experience technical issues you find out how good a company is and Sky have really come up trumps so thank you. Really 1st class service ... View more

Fantasic service this morning, 5th October 2016  from Pridyush from your technical team?  He was  pleasant, patient, informative and put me at ease.  No matter how many questions l asked he knew the answer or tried to find a solution.  This is what l call great customer service and why l will continue using Sky.  One person can make a difference to your customers staying with you and today that person was Pridyush.  Well done! ... View more

Big THANK YOU to Gavin for all the help I received from you today! Your customer service is outstanding, and we are extremely appreciative that you went the extra mile to ring me back (despite me missing your call 5 times) and sort an appointment for a broadband problem we where otherwise unaware of. Thank you very much. Sky employee of the month 🙂 🎈 ... View more

id c4mm17, thanks sir for your help although job haven't done yet but really appreciate your support and help. i hope whatever efforts you put in won't be waisted and the next team would be as good and helpfull as you were .thanks again. regards. hkha ... View more

I signed up for this account to say how great of an experience with your customer service I had regarding my faulty broadband. A member of your call centre called Kane (time 7:30-8ish today) who deals with broadband faults was probably the best person I have ever dealt with over the phone from any company. I work in a call centre myself (not sky) and the atmosphere among workers is nothing short of suicidal. Kane was the total opposite, genuinely helpful, positive and patient as I kept him on the line for long periods whilst running around my house checking connections. I will be seriously annoyed if no one gives him credit for this, these jobs aren't easy when you're dealing with aggressive morons on a daily basis and maintaining the temperament he had deserves recognition! Will recommend friends due to this, compared to certain phone companies who I will not name, he was far superior in every way. ... View more

HI.   I recently used your online chat service to cancel my sky order and was dreading it. I have done this many times before with Sky and other companies and usually hate every minute.   However... I was met by Thomas who shared a lot of the same interests as myself and we chatted about the Sky account as well as our shared interests in gaming and i actually enjoyed the experience.   Please pass on my Thanks to Thomas as i was unable to complete the questionaire after the chat and i would like him to be acknowledged for making it less traumatic. Oh... and he persuaded me to renew my Whole package 😄   Regards Dave.     ... View more

I spoke to a really nice Scottish man called Kenny this evening who helped me with my concerns and helped with my sky box, I would just like to say thank you for all your help and patients with me! He shown fantastic customer service and was very helpful.. Thank you Kenny! ... View more

I rang about sky shield and spoke to a lady she was extremely helpful and spoke to me like a normal person was pretty stressed out but by the time i finished the call it put a smile of my face 🙂 thankyou would it be possible for her to deal with my sky account if i need anything ... View more

Hi,   I have spent the day trying to get a better deal to stay with Sky than I could get switching to Virgin media. I have found it quite difficult all day dealing with Sky except throughout the whole experience there was one person, Lynn in the Broadband/phone retention team who I thought provided an excellent service. Whilst she couldnt provide a deal close to matching what we needed for remaining with Sky to be viable she was the one person I have dealt with that I felt was really trying to help and was making the whole process easier.  I am sure you can identify her from my customer record, she was the one member of staff that did you proud today.   Thanks   Dave ... View more

Hello,   Big thanks to Scott from Glasgow, call refference: 595411919 - Scott is part of the cancellations team I believe,   His notes may not be on there but he did deal and was part of the cancellations team, managed to keep me in contract with you guys through his excellent support and information, it's so good to know that people like him are part of your team and make your service so great.   - Waqaar.  ... View more

I would like to say thank you to Rachael from Sky Q Broadband for dealing with our Broadband issues experienced last weekend. Rachael was excellent and was assisting us with resolving our broadband connection issues. She took the time to understand the issues we were experiencing, talking us through various checks to isolate what was causing the connection issues, calling back at agreed times to check progress and ensuring that we were completely satified with the resolution. It took several attempts to get the issues full resolved but we are now fully back online with a better speed than we had before. Rachael is a credit to Sky, she is really friendly, keeps promises and goes beyond her remit to ensure she can help. Thank you so much Rachael. ... View more

I left Sky after nearly 30 years of being a customer about a month ago, coping with Freesat & Freeview in the meantime, had a letter the other day offering me 50% off any package for 12 months, decided to give this a go, phoned up the number given and got my TV package down to paying barely anything with Sky Go and multiroom thrown in for free, so have got to give Sky a bit of credit for hanging on to their existing customers a little longer by offering some great deals! (Shame it seems you have to cancel before these deals for older loyal customers become available!) ... View more

I would like to say a big thankyou to Janice from the broadband call centre in scotland who yesterday sorted out an issue I had with my broadband. After having a less than expected customer expereince from 2 previous call centre handlers (who both need retraining in my opinion) , plus not being called back from arranged call back appointments which included Gordon a mgr from the broadband tech team - I managed to connect with someone who  - a)Listened to what I was saying b)owned my issue c)really wanted to help me d)went past her "hometime" to ensure she sorted me out e)kept smiling all the way through Janice should be taken as a shining light of how to deal with customers who have issues with their broadband. I am now awaiting a Openreach engineer visit to fix an issue which I knew needed a BT engineer in the first place as it's a recurring issue, but what do I know! Good on you sky , bonus the good and retrain the not so good. yours simon ... View more

I just want to say a HUGE THANKYOU to MATTY at Sky for his amazing service and dedication. He is an absolute star. I have been having problems getting WIFI at my new home but MATTY has sorted everything and with a lovely personality too . He called me back twice today! An absolute gem. Thanks MATTY from a very happy new SKY customer ... View more

Hi,   I just called and changed my package and the guy was ever so helpful, how do I leave good feedback? He gave me his reference for him.   Thanks ... View more

My husband, Mr Abdul Hannan, is a new sky customer and only had my account open since 16th July. However, we are now moving (30th July) and I have been speaking with Stephen at the customer service team for home move. In my opinion, he is an amazing asset to the Sky Home Move team. He was an absolute pleasure to speak to and has been extremely helpful at this very difficult time in our lives. A big thank you to Stephen (STE20) from myself and my husband, Mr Hannan.   I would also like to thank the lady I spoke with who has arranged the transfer of my phone and internet to my new home. I believe her name may have been Debbie. @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   ... View more