WOW! My thanks need to be passed to the adviser that kept his promise and called me back this evening, I think he was called David (19:11 13/06/2017). We chatted for 20 minutes like we were friends talking about box set binges and he even extended my discount on fibre for another 12 months. What an amazing guy! His friendliness alone was reason for me to stay with Sky and not transfer my broadband to another provider. This guy deserves a medal for being so genuine and kind.