I would like my thanks to be passed on to Alan Graham. I am pretty sure that was who I spoke to! I have had lots of problems with my broadband, with many other staff being incredibly unhelpful. I nearly cancelled my sky broadband contract to chose another provider, but Alan went the extra mile to help resetting the account correctly and sending out a new router for the next day. His customer service was amazing, some of the best I have experienced recently. If only all sky employees were like him!!! Thanks Alan!
Regards
Alex
