I would just like to thank Wayne, who managed to guide me and my wife through altering our settings. He kept his calm and good humour, even though we are both technophobic pensioners. He used plain, simple language (didn't lose us in technical terms that meant nothing to us but showed off the users knowledge of computer slang). He should either be a supervisor for this reason or teach new staff his method of customer support as it is very off-putting for those who can't grasp the words used and frustrating for those who use them, on the other end of the phone and can't understand why we can't get what they mean.
