Hello
I went through to the tv cancellations department today 13.05.17 and spoke with Thomas, his attitude and customer service was perfect. Thomas was really friendly, very helpful and went the extra mile to ensure the billing on my contract was correct and undo the problems linked with my account. Thomas was clear explained everything fully and made me aware of the routes I could take during the telephone call for my tv package and he understood the reasons behind my cancellation which were due to he limitations of where I live for the sky box that I have and he broadband speeds and usage and offered me suitable options to me and was able to come up with a solution that I was very happy with and felt I valued as a customer. The service I experienced today will make me confident to take sky tv again in the future as the level of customer service experienced today was excellent.
All the best, Greg
