How To Send Thanks To Sky

[Anonymous]

Just wanted to make you aware of the excellent customer service I received today from a couple of your members of the retention team.  I called initially, in order to cancel my subscription and by the end of the two phone calls in question, i'd added broadband and calls to my package and signed up for another 18 months.  I originally spoke to Ryan, who allowed me to explain my reasons for cancelling, without even attempting to change my mind.  Ryan explained the inevitable cancellation charges for ending my contract early and even offered to decrease my package for the remainder of it, in order to keep the monthly costs down.  It wasn't until I myself brought up the subject of offers from rival providers, that Ryan then looked into how he could try and help me work out a better deal.

Ryan then gave me time to discuss it with my Wife and on ringing the sky contact number for a second time, I was very keen to be put back through to him but that wasn't possible.  However, Ryan had taken the time to jot every single detail down from our earlier conversation, so when I later spoke to his colleague Alison, she was able to continue the conversation where we left off. 

To my suprise, Alison was equally helpful, an excellent listener and adviser and showed no interest in trying to sell me anything or question any of the offers Ryan had previously proposed to me.  I felt under no pressure what so ever speaking to her and honestly felt like she was trying her damndest to get me the best possible deal she could.  

Like I stated previously, I was so impressed with the service I received today from these two, I even agreed to upgrade my package.  Not only that, it was for £10 more a month, than what I was offered by the rival provider in the first place.

Thanks to this amazing customer service, I managed to shave £20 of my monthy bills for Broadband, Calls and TV,