I just wanted to say thankyou to a member of the Sky team I spoke on the phone with a short while ago, as I haven't been sent the feedback text to respond to.
I spoke with a Scottish guy called William who renegotiated my contract for me. He was incredibly helpful and friendly, and is a credit to the Sky team. Often customer service interactions can be an unpleasant experience but William was cheerful, efficient, affable and generally a pleasure to deal with, so I wanted to to commend him on a being a great member of your staff.
