Please can you pass thanks to the customer services operator in Derry I talked to last night at about 8.30pm and also Sammy the engineer who came out today to our house to offer suggestions about how to fix our broadband. They were both brilliant. With their help we got things done. I didn't get a feedback form but I'd like to be able to rate them both 10/10. Also please pass my compliments on to their managers. Both went the extra mile. The man last night had an interesting chat with me while the tests were running and made me feel a valued customer. Sammy rang me before visiting to explain the new COVID rules and to investigate the problem beforehand. He then on site managed to fix the problem remotely. Fantastic work both of them.
