Re: Ross from glasgow - Status changed to: Mission Accomplished

I was waiting for the text to say how the call was but it never came, so thought I'd try this instead. 

I've had a nightmare with sky since October when I cancelled my subscription I was still getting charged and told I'd have to pay around another £700 In total.

I spoke with one woman who wasnt bothered at all and said she'd look into it within 10days and call me back. As it was so much money and I was anxious to sort it I rang back again a few days later and spoke with Ross from Glasgow (I think!) who did it there and then and agreed I had tried to cancel it had been inputted wrong and I'd get a full refund. He could of passed it over like everyone else and said he'd do it another day like the last one but he was great. Sorted there and then no messing with full apologies. Very thankful to him!! 

1 Comment
Sam-R
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Status changed to: Mission Accomplished
 

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