Send Thanks to Sky

Carol39 · ‎21 Jan 2019

Just wanted to say that the lady (Maddie) that I spoke to on the phone today about our sky package was brilliant and extremely helpful and helped sort out our package. She was extremely cheery and helped us through explaining all the packages and ending up with a deal that we were very happy with. It was a very nice and smooth experience and would rate it a 5/5

Anonymous · ‎21 Jan 2019

Hi i just wanted to pass on my thanks regarding Dave , Sky engineer in the West Yorkshire area around Leeds. Got my Sky Service back up and running ,put anew box in place. Was professional , arrived promptly , sorted out the mini box as well. Just wanted to say thank you.. Also thanks to telephone support who tried to resolve the issue and took time and patience but it needed an engineer.

marbles195 · ‎19 Jan 2019

Thank you for reducing the price of my Sky package! The gentleman I spoke to was very helpful at customer service. A great service received

CherryTee · ‎18 Jan 2019

Hi, I’ve already thanked the man in question but I’ve just found out about this thread. A fantastic man with an amazing beard, named Darren, came to fix my internet on the 3rd January. When I say he’s a fantastic man, I mean, seriously, this man is AMAZING. He was polite, friendly, kind, explained the issue to me without a tonne of jargon but also without making me feel like I have a single figure IQ. It’s a big long winded to explain why a fast and consistent internet connection is so important in my house but it really, really is and this man has made my life so much easier, I can’t even tell you. Not just because he did his job, but because he covered all angles and did everything he could. He overlooked the state of my house, didn’t back away in horror at the state of me (I was wrestling with my Christmas tree minus a scrap of make-up - no one needs that on the third day of the New Year trust me!) he didn’t even flinch at the state of my teenage sons bedroom when he went to fit something in there, even with one of them sleeping. Seriously, this man went above and beyond. He needs a promotion, a pay rise, maybe even a Knighthood. In all seriousness, he genuinely needs some recognition, I can’t explain just how grateful I am to him.

Neale851 · ‎18 Jan 2019

The gentlemen who installed my dish today were excellent and a credit to sky.

degoonah · ‎16 Jan 2019

Hi, I would just like to say a massive thank you to Sky WIFI team especially serena or Sienna (Sorry) who works out of Sheffield. I have had a bit of a nightmare with Wifi in my home and I called to cancel my Wifi as this was not getting resolved and then I was put through to Serena/Sienna who talked me through a process on my Sky Q box. After we changed some settings my Wifi now works 100% better and I am now over the moon.... THANKS!!!!

Grandaddave07 · ‎13 Jan 2019

Hi, I’ve been trying to find the customer satisfactory email I thought I would be receiving but haven’t. Is there a way I can fill one out? The lady I spoke to on the phone earlier was brilliant, very friendly and helpful and explained everything to me and found the best possible deal, her name was Jade and had a Geordie accent, unfortunately I don’t know anymore details, over then the call was around 10:30 this morning. So thank you very much sky for great service

Anthony+cranham · ‎12 Jan 2019

I had dealings regarding my sky TV account earlier today with Nisha I tried to submit the survey report but I’m not sure that it actually sent correctly as it was a long delay please can you pass on my thanks I scored them very highly on all accounts thank you tony fisk [removed] Moderator note: Personal info

bungeedood · ‎12 Jan 2019

Hi, Just called Sky to tailor my package to my post Chritmas budget and the guy I talked to was brilliant! Ryan, thank you for saving me a few quid and getting more for my money!

Selena1981 · ‎10 Jan 2019

Just wanted to pass on some positive praise for the Sky engineer who visited my house today. He was extremely helpful, polite and warm, and fixed the two faults he found on the line. He definitely increased my positive view of Sky. If you PM me for details, I would definitely like to give you more info to be able to make sure he is rewarded.

DaiOw1980 · ‎09 Jan 2019

I would like to say how impressed i've been recently with Sky. They are now really looking after their long standing customers. Since becoming a 15 year VIP customer, when i call sky, i get priority queuing (awesome) also they've given me much better deals on my sky TV package and mobile contracts. Very impressed!! Sky used to give better deals to new customers, and not look after existing. Whereas now i feel they have reversed this and really looking after their reliable long term customers!! Well done Sky!!

Garry+Bl9ck · ‎08 Jan 2019

Hello, I phoned up to cancel my sky account due to relocating to a new home, but wanted to keep sky for the new home. I spoke to John in cancellations (Scottish bloke), and never met anyone so friendly and helpful. He spent time talking through my options and chatting to me about my move. He couldn't do enough for me and my family; everybody in a call centre role should have the same training, personality and telephone manner as John, and it would make life a lot easier when making these phone calls. It has certainly made me want to stay with Sky in the future if all your operators are as good as him, genuinely nice guy! Unfortunately there should have been a survey for me to score John following our phone call, but for some reason it didn't take me through to the survey and the call went off. I would like John to receive some personal recognition if possible for the great service he provided me. Thanks John and Sky!

DavidParker · ‎04 Jan 2019

Hi, Really need to place on record the brilliant efforts of the sky engineer Tony who sorted out our problem on Wednesday morning. He was incredibly knowledgable and explained the problem so that even an idiot like me could understand. He solved the problem without any dramas at all. I was considering cancelling my contract with Sky when it expires, (particularly following the painful process of reporting the fault). Tony has given me reassurance that Sky are still capable of delivering quality customer service. He is a true credit to the company.

Lisazack · ‎04 Jan 2019

I want to thank the gentleman who assisted my call last night . I enquired about changing my package to reduce my payments and he was one of the most polite people I've spoken to at sky. He was very helpful and courteous. He made my hour waiting on hold worth it. I can't remember his name but I'm sure he was from Newcastle . Extremely helpful and professional. He deserves a gold star.

Anonymous · ‎02 Jan 2019

Hi there the phone disconnected before I could give feedback... Luke in the broadband returning customers telephone customer service team was 10/10 although I decided to not take the offer (due to the price - out of his control) he was very helpful

brians · ‎30 Dec 2018

Hi unable to reply on my mobile to rate experience of help by Lorna today. Using the 60243 link did not allow response to SKy? Would like to rate Lorna full marks, 10, for excellent service/help today in renewing contract. B Stoneman

Lauraloo · ‎30 Dec 2018

Hi, I reported a fault with my broadband via my sky account online, booked an engineer at no cost- very easy. I was amazed to see the fault had been fixed in less than 24 hours. Amazing customer service. Thank you.

Bpreed · ‎28 Dec 2018

Hung up after call, did not do the customer survey but wanted to give Barry from the cancelatiom team a thank you. Technical team did not solve an issue, I was having. Even though Barry is not part of the technical team, he went out his way to help me try solve problem I was having. I have not cancelled my broadband as planned due to Barrys customer service.

Stevas22 · ‎23 Dec 2018

Engineers arrived promptly, their workmanship was exceptional, very neat and to a high standard, very pleased. @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you! @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you! @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

Anonymous · ‎22 Dec 2018

Thank you very much! To be honest I couldn't find the correct section to post this in, the forum layout is kinda confusing.

Anonymous · ‎22 Dec 2018

So I'm in the process of moving house and I just spoke to a lovely Scottish called Laura while dealing with my account. My new property is fiber to the premises which Sky doesn't offer so I had to cancel. I'm writing this post because I didn't get any sort of email survey. I would have liked to complete the survey commenting on how good Laura was. There was complications on my account regarding a mastercard but she remained extremely nice about it and very helpful. So if nothing else, can anyone with the power to escalate, or with contact with any higher ups, please mention that Laura, a Scottish lady who spoke with me at 1:30-230pm on 22nd December was brilliant and an absolute asset to your company. Thanks

Redleader19 · ‎20 Dec 2018

We had a problem with our Sky box, I phoned Sky and was so impressed with the lovely helpful lady who organised an engineers visit at no cost. The Sky engineer was due on a given date, and the day before he rang and told us exactly the time that he would be with us. That day he rang to say that he was running a little late and he duly arrived on time. Well, he is an absolute credit to Sky, such a lovely person with a very helpful and informative manner. It really was a pleasure to have this young man in our home. His name is Chris, his I’d is FS6333. What an absolute star!!

IMB · ‎20 Dec 2018

First class service from Kirsty yesterday who sorted out my account. I hope this thankyou gets to you mo

Wayne+Beal · ‎19 Dec 2018

Had my skyQ installation cancelled today after booking an unpaid day from work. I spoke with someone called Michael who at first I gave a bit of a hard time (I was a **bleep** ) I cancelled my subscription then cancelled that . Through out the whole conversation he was incredibly professional and a credit to sky and also worked nearly an hour pass his finish time to complete a process I messed up. Please pass on my opopgies first and then my thanks, I owe him a pint!! Merry Christmas (if he doesn't get paid overtime I am happy to cover it) thanks again wayne/cassie Beal

odonopj · ‎19 Dec 2018

Hi, we had Sky Q installed on Friday the 7th of December and can’t praise the engineer enough. We got an installation slot between 3pm and 5pm and altough he arrived just before 5pm due to previous jobs overrunning, his politeness and enthusiasm was great. He was really helpful and took ownership of the installation as he told us to ring him direct if we had any issues in the following day, which he haven’t by the way. One are we we have found for improvement is with the Netflix service. Whilst we really like the fact we have sky and Netflix all in one place, we would like to see better integration in the future so that we can use the other functions of the Sky Q service whilst watching Netflix, e.g. pressing the home button and browsing the TV guide whilst still watching the Netflix program in the mini screen. Something for the Sky elves to think about! Seasons Greetings!

Gurps10 · ‎19 Dec 2018

Hello, i wanted to send a massive thanks to neil the sky broadband engineer that visited my property on the 12/12 he was lovely and we were talking and i told him about the robbery at my home where all the valuables i owe had be stolen, he was really nice and was showing me a security doorbell and sympathising with our situation he also told me about sky fibre which i also upgraded to. Today me and my family recieved a hamper from Neil and Sky and i was gobsmacked, but i thought it was so lovely that he wanted to do that to restore our faith in the world, massive thank you to Neil such an amazing person and asset to Sky!!

Anonymous · ‎19 Dec 2018

I phoned to cancel my Sky TV package and had John on the line helping me through it. His customer service was excellent and even helped me cut down the price of my broadband. Very lovely and helpful man!

Anonymous · ‎19 Dec 2018

Hi, I just wanted to say a thank you to Rosie who I called regarding my upcoming sky engineer visit. She was so helpful and polite (which is something I did not experience with my last supplier) and it made me very happy that I've made the decision to move to sky. Great customer service so thank you!

odell110479 · ‎18 Dec 2018

To Whom it may concern over the past 2-3 weeks I've had terrible problems with my Broadband and altogether a total of 7 Engineers had to come out to fix my problem and Touch Wood the last Engineer that came out has finally fixed the problem and I'm really grateful.I can finally use my Broadbamd again and therefore I can finally get back to my Online Banking and Social Media.I don't recall the name of the Engineer which came out to see me but he was fantastic.He couldn't fix the problem on the first visit but he came out the next day and it's working better now than it ever was and I can't thank him enough.My name is Andrew O'Dell and I live just outside of Camelford and if this helps to find the Engineer then I really want to say a massive thank-you to him and all of the other Engineers who came out to attempt to fix it but especially the young man who finally fixed it I am now back online and it's wonderful so thank-you again and have a wonderful Christmas and New Year best wishes and kind regards from Andrew O'Dell

Anonymous · ‎16 Dec 2018

Hi. I just finished my call with a helpful and pleasant chappy who asked me to give feedback survey which I was happy to agree. I thought this was going to be emailed but maybe I should have stayed on the line. I feel bad as as it must have seemed that I hung up on him ☹️

Shaunoxenhope · ‎15 Dec 2018

Your engineer Jon attended my home on 13 December, did a good job in getting my signal better on TV, but high winds caused a further issue. I rang him direct and he attended in the middle of Storm Deidre on 15 December, moved the dish, spent 2 hours late afternoon in freezing rain, and has done a sterling job. What an example of exemplary service. Hope he gets this specific feedback and his manager also. Top man.

Anonymous · ‎12 Dec 2018

Hi. When credit is due, it needs to be given so that these exceptional persons are recognized. I went online this morning to enquire about your broadband service. I was persuaded into getting the service and one hour after I became a new member. There were several issues i faced while trying to get the service. All of them being my own fault. I would like to thank Mustak who patiently assisted me with every step via the online chat. Please distribute this info accordingly. Thank you Mustak !

Anonymous · ‎08 Dec 2018

Hi I didn't receive a customer feedback text questionnaire after speaking with a member of the broadband tech team, so I just wanted to say what a fantastic experience it was. The person I spoke to (sorry, I can't remember his name) was so helpful and even called back some minutes later, after looking further into our account/issue, so that he could book an engineer. He was very polite and really wanted to help achieve the best outcome for me. Thank you, he was an asset the the sky brand!

Anonymous · ‎05 Dec 2018

I wish to commend a gentleman called Lincoln from Bangalore who was very helpful last night sorting out a Sky box issue. He was patient, courteous and nothing was too much bother for him. And he sorted out the problem. Thank you Lincoln.

Beccy0912 · ‎01 Dec 2018

I would like to thank Liam, from Sky 3 I believe. Despite an incredibly frustrating day with Sky, he was calm and professional and gave me all my options. Of all the people I’ve dealt with today he was by far the best. A credit to your customer service.

Anonymous · ‎01 Dec 2018

@Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you! I would like to thank Elizabeth who helped on Thursday 28th November and the young man unfortunately didn’t catch his name who helped on Friday 30 th November night both were polite friendly efficient and helpful .

Anonymous · ‎01 Dec 2018

I would like to thank Elizabeth who helped on Thursday 28th November and the young man unfortunately didn’t catch his name who helped on Friday 30 th November night both were polite friendly efficient and helpful .

RPB · ‎30 Nov 2018

Hey all I just want to say thx to Sky for the recent changes to my package (added Netflix) and a decent price as I am an 18-year customer! Am really enjoying Netflix and having blitzed a few series already, I am currently hammering the Narcos series'. Awesome, love it. One small moan - I have the original Sky Q touch remote which is rubbish and even worse when trying to rewind Netflix. It's so slow at responding as the Netflix UI, I feel, is very poor when compared to the Sky Q UI. I may have to invest in the newer version of the Sky Q touch remote sometime in the future.

Lindsayy · ‎26 Nov 2018

Just got off the phone with Mark from Sky, a chap that I had been dealing with due to account issues cropping up as you may see from my other thread. LOVE getting put through to UK Call Centers, I usually have issues with heavy accents so its great when I can call before UK centers shut.

Anonymous · ‎24 Nov 2018

I spoke to Diane at the cancellation department and she was AMAZING!!! She was very helpful and polite with my request. We had the best conversation, she wasn't to pushy to try and make me keep my broadband even though I have been frustrated with it for years and she has an amazing talent with customers. She should definitely keep it up and is an asset to your company. Please give her my regards and make sure she books Thailand!! 🙂 Let her know that I didn't get the survey so I thought ill do it this way instead. If you could make sure she gets this, I would be grateful.

Anonymous · ‎22 Nov 2018

I spoke with Vicky today about cancelling my TV subscription as my old deal had ended and I hadn’t been informed. As the new deal wasn’t competitive which I was offered the day beforehand (by a less than helpful advisor) I was looking to cancel and see what other tv deals I could get. After explaining to Vicky this morning she took the time to look into what had happened and explained to me why. She was fantastic and a credit to your company. I was prepared to cancel my TV subscription when I made the call but after a long conversation and some great service I was more than happy with the new subscription I had taken out , and also had managed to save on my mobile phone contract as well as my TV. Vicky made me feel really appreciated as a customer and I genuienly felt she was giving me the best service she could. I wasn’t looking for anything for nothing , just value for money and great service. So from a possible loss of my custom , I have now subscribed to a new TV package and a new mobile package as they both worked out well for me. Please pass on my thanks to Vicky!

Michael+gs · ‎21 Nov 2018

Just like to say big thanks to sky member who helped me very helpful and very easy to talk to put my mind at rest nice to see they want to help thanks michael

PaulGSmith43 · ‎20 Nov 2018

Thanks to the 2 guys who came to me in Nuneaton last Friday 16 Nov to solve a problem I had getting on ultra HD. They were skilful, friendly and professional and solved my problem. Thanks also to the guy on the phone who set up the visit. Sky support service is great.

Anonymous · ‎20 Nov 2018

Hello, Just got off the phone with Dan a few minutes ago. (I believe that's his name, I do not know anything else other than that he has an Irish accent, his mum went to see Pink and that he's an early riser.) I was going to cancel my Sky subscription, until he offered a "Pick and Mix" package that is the Entertainment package. He was very, very polite and helpful in talking me through the options and prices available. It was nice for him to take his time to explain the contract and what it entailed, including the VIP service in which Sky offers for events. 10/10, I would definitely recommend his services as he was very patient in talking me through the offer. Thank you so much, and I apologise that I didn't ask for you to repeat your name! I hope he gets this praise for his services. Thank you!

malta100 · ‎19 Nov 2018

Had a Engineer call today to install Sky Q He arrived on time,was very friendly and polite,Talked us through everything Was another Great service from Sky

Louisa22 · ‎18 Nov 2018

Hi, Can I please send my thanks to Steve in Scotland in the broadband team who was lovely and helped me sort out my new broadband deal!! (I recommened the 2nd series of The Sinner to him) I hope this message can be forwarded on. Thanks Louisa

Anonymous · ‎18 Nov 2018

I have just had to change my subscription due to personal circumstances, and couldn’t of asked for a better person to be on the other end of the phone to help me and be as understanding and caring as Mr Dave Robinson was. This gent is an absolute credit to your team and should be rewarded/recognised for his outstanding customer service skills and ability to show empathy to his customers and make them feel at ease an relaxed when going through the processes. He also managed to make me smile/laugh quite a lot which makes a refreshing change to most people I get on the end of the phone! Genuinely nice person who has managed to help me with my problems, take stresses away and help with my situation! Thank you very much Dave, From Connor!

Anonymous · ‎17 Nov 2018

I just wanted to feedback on the excellent service provided by your engineer who installed our Sky Q on 16 / 11. Not a standard set up that required extra work, but nothing was too much trouble and everything working very well.

Njs+80 · ‎16 Nov 2018

I would like to say a massive thank you to your team member Kirsty she was absolutely brilliant.. she dealt with my situation outstandingly and gave me so much advice.. being in customer service myself I know it’s not easy but she really was the best

Anonymous · ‎16 Nov 2018

I would like to say a big thank you to Dylan who has been an amazing help. He has always phones when he said he was going to do and always had an answer for me. He was polite and a pleasure to speak to. He is a credit to your company. My problem was resolved quickly and it's all thanks to Dylan. A great big thank you again Dylan you have been an amazing help from the first phone call to the last.

Anonymous · ‎14 Nov 2018

Just like to thank the programme planners for restoring redzone to sky sports mix instead of showing the tennis on two channels and gazumping redzone to the red button which I can’t watch due to it being unfair on the family (I know there is options but it’s just easier to record and watch through the week) so thank you. Yours Anthony.

becks007 · ‎14 Nov 2018

I would like to say that Scott whom helped me when I was actually looking to cancel my sky. He helped me to upgrade and get sky q and was very helpful friendly and professional. His department was referrals

roseoftralee · ‎13 Nov 2018

Would like to say a very big Thank You to the very polite and cheerful young man who came to our home last Saturday to fit a new Sky dish. The weather was appalling with heavy rain but he never complained and just got on with job, even covering his shoes every time he came in the house. Didn’t receive a link to leave comment so hope he will receive this.

Anonymous · ‎13 Nov 2018

Spoke to Sky yesterday to see if I could get even better value from my Sky Package. I spoke with a lady called Julie from the Billing Department. Not only did she get me a good deal but also did this with a high degree of professionalism coupled with excellent producy knowledge. At no time did I feel that I was being pressured in any way and her humour and inter-personal skills were second to none. Julie is a real assett to Sky and her department and the maximum award of 10 does not come close to my appreciation. Well Done

JonW42 · ‎10 Nov 2018

I had an issue with my Sky TV. I used chat to talk to someone. I taked to Yogini and he did a brilliant job getting my problem sorted. I want to give Yogini a big Thanks for this.

Anonymous · ‎10 Nov 2018

On Friday the 9th of November, 3 lovely guys came to install my sky, all 3 of the men were, polite, kind and was very quick at installing everything, I didn’t get all three of the guys names but I do believe one of them was called Dave and he was quite new to the sky team, but he did an excellent job and was also a nice guy just wanted to pass on how much of a fab job they all did, pleased I chose to go with sky!

Anonymous · ‎05 Nov 2018

Hi, this evening I was experiencing some troubles with my sky broadband and therefore called into sky the sky broadband department and got through to a spokesman called graham. He was very easy to talk to, helpful and knowledgeable while being exceptionally nice and kind at the same time. I was very impressed by his professionalism and patience and would highly recommend him to his authority hence this comment. Thank you very much for your help graham it was a joy to speak with you.

jollyjewels · ‎01 Nov 2018

hi I recently came back to sky and I believe the name of the guy who.helped me and welcomed me back is sam! he explained everything so well and in such a friendly manner. nothing about it was a hassle just straight talking and easy. he recommended everything that I needed in a great sky package so I hope i do have his name correct but I am sure you all can find out by looking at my new account. thanks again. A Very satisfied customer Mrs J O Hanlon.

Anonymous · ‎01 Nov 2018

What can i say today i had the pleasure of speaking with Linda, i dont no her last name and really hope this gets back to her, she made my day Linda is a legend and a credit to sky, she help me move my sky rebooked everything anyway it's not really about that its about the way she wemt out of her way to help, her brillant customer service, lovely lady really did make my day silly as it sounds we had a laugh normal moving house and Bill ect is stressful but i can honeslty say if there was a Linda at the end of the phone everytime, id move every day 😂👍 anyway id really like to buy her a bottle of wine for her to say thanks you so if there is anyway i could make this possible sky please get back to me and Linda keep doing what your doing amigo

Anonymous · ‎01 Nov 2018

I used the text messaging service yesterday as I was having trouble accessing my emails via my phone. I was talking to a man named as only Calum, he was so patient and helpful, our conversation started at 15.00 and he kept helping me until 20.30 that evening. He was so helpful and can not thank him enough for helping me with my problem, I even said to him id buy you a drink if I could for all that he done, He did not give up and fob me off to anyone else like most companies do! So again Thank you Calum for all your help Top man 👍🏻

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