So on 26th January I spent 1 hour 30 minutes on the phone trying to connect my new router and mini boxes speaking to Paul (not his actual name as he told me I would be able to pronounce it) in Bulgaria. He was an absolute angel! So friendly and helpful, he couldn't do enough to help me he had the patience of a saint dealing with an inpatient customer. I'd tried 3 times to do this myself but kept getting the same message 'no internet connection' eventually I gave up after going online and still nothing. We spoke about everything from the weather to COVID-19. This guy deserves some sort of bonus for his tremendous work, this is what you want when your frustrated, a none patronising person that understands why you feel frustrated. Paul.... the beers are on me!
