Re: Re: How to send Thanks to Sky - Status changed to: Mission Accomplished

I was expecting to receive a message from Sky to enable me to provide feedback  following my recent experience in trying to reduce my package.

The Sky telephone system is appalling and does everything to discourage customers from talking to anyone. I wasted so much time and a lot of money on calls just trying to defeat the awful system. If I had a real alternative, I would ditch Sky, even though I have been a subscriber for many years.

HOWEVER, once I did find a way of getting past Sky's every attempt to deflect me, I eventually spoke to the charming Kalpesh in Mumbai, who took care of my concerns and provided me with what I needed. He could not have been more helpful. I promised to reflect my feelings on his feedback form. But this never arrived. Hence my message here. I hope someone can pass this on to him?

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Sam-R
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Status changed to: Mission Accomplished
 

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