Send Thanks to Sky

nted to share feedback regarding my recent experience with Sky. Since moving to Sky in October, I encountered several issues & unfortunately had a very challenging time resolving them. I spoke with multiple advisors, but no one seemed to take ownership of the problem. However on Monday, Ian completely turned the situation around. He took full ownership of my issue and resolved it within 20 minutes. Ian was empathetic, listened carefully and ensured everything was addressed promptly. I am extremely grateful for his help and cannot thank him enough. Ian truly is an asset to Sky and his professionalism and dedication deserve recognition. Thank you Ian. (Ist10) ... View more

Carl our Sky engineer was informative  polite and efficient i was really impressed by his efficiency and safe working. He came to Withernsea today  ... View more

I'm in the process of moving house and spoke to a couple of people in the department that deals with moving sky services to a new address.  I was given some advice that I was sure wasn't quite right so I rang back and spoke to another gentleman called Som and he was absolutely brilliant.  He advised me how best to go about moving my broadband and landline to a new address and he dealt with everything fantastically well.  He told me I would get a feedback survey afterwards to rate how well he'd done but I didn't get it and I really want it recognised how very good he was, if you can possibly track him down.  I don't know if there would be many people with that name, I hope you can find him. ... View more

Fantastic problem free service. No hassle to arrange, confirmation sent timely. Super engineer visit, extremely knowledgeable and a very pleasant guy. It has been a pleasure to deal with Sky. ... View more

I want to say a MASSIVE THANK YOU to Nicky aka Nickolai in the help customer service team. My sky q mini box was not working an he immediately helped me and gave me the right an perfect solution that fixed the matter. He even explained the connections an where the problems would be if it says no signal or no satellite signals. We "resolved" the matter(private joke between us, as he asked me which one it was as he wanted to double check if it was solved or resolved). Overall Nicky was human! Which was fantastic - He spoke normal and his tone was helpful and polite. No script reading jus pure honest help. Thank you so much Nicky. - give him a promotion!!!  ... View more

thanks to Tommy the customer service advisor for helping me with my bill as I am experiencing financial hardship very kind and understanding and helped me have an affordable bill ... View more

9 Jan 26 1450 I have just had a phone call with a gentleman called George from Bulgaria.     Here's what gone through with me the details of going back into contract and my options.  Plus having fibre. I'm not very confident on the phone and have health issues. George however was very patient and did not make me feel uncomfortable when I had to have things repeated so that I could understand them. I was going to do the questionnaire after the call but put the phone down and did not get the questionnaire. I wanted to tell you that I was very impressed with the ease in which the process was gone through and George's kindness thank you  Denise  ... View more

Today 8th Jan 26, two young engineer guys set up my new Sky Equipment. They where respectful and left my home clean. They even offered to help me put everything back! It's lovely to see the youth working as if they where seasoned older men. They are a credit to Sky! Plus Sky recruiting and training the younger ones who are normally streets ahead with modern technology anyway. Please to meet these young men today. One guy was Rowan probably butchered his name!! And Nathan . A big thank you for the manners you both showed me  and my property today!  Miss Beverley Haynes. A platinum customer. ... View more

I want to say a very big thank you to Nick, who very patently talked me through two complicated faults, we were on the phone for 1 1/4 hours he was so patient and polite,  he didn't make me feel like a idiot. Thanx Nick From Sue Everitt  ... View more

Mid December I contacted Sky to kick off as to why my bill was going from an extortionate £60+ / month to just shy of £100. My initial call was purely to negotiate a better deal, but I got so sick of the awful AI / chatbots near impossibility of actually speaking to customer services I decided I was going to cancel the whole lot - that's how sick of it I was.   I then eventually spoke with a competent agent that put me on Sky Glass and sorted Sky Broadband - which overall was going to save me money.   Spin on to receiving Sky Glass (the TV screen quality itself was good but the casing is very cheap / plastic). It turned out Sky Glass was no good for the family as elderly parents are obsessed with recording and winding back etc. and Sky Glass doesn't really support that.   At this point Laura is introduced to the story. Laura in the Glasgow Cancellations Office (or whatever they do in Glasgow) was incredible. She arranged free collection of Sky Glass equipment, negotiated another sky mini box and got my monthly bills down really low (it helps I have been with Sky for 14 years).   I specifically asked to be able to leave her positive feedback and promised I would, but unfortunately no feedback forms came through.   I have now tried virtually every means possible to leave this positive feedback - and ironically have found myself stuck in the mire of poorly coded AI bots and a business that appears to have no way to properly pass positive feedback to good staff.   This is my last / best chance of hoping that someone in Sky picks this up and passes it on to Laura and or Laura's bosses ahead of appraisals. ... View more

Just want to say a huge thank you to Yvonne (lady with a Scottish accent, apologies if Im wrong) from the Cancellation team. I was quite frustrated and she reassured me and also gave me ad free account for 2 months as a thank you from her. Really appreciate that as she didn't have to do that and she did anyways. Thanks Yvonne and apologies if I sounded frustrated ... View more

Thanks to the various community comments on this subject. I've sent photos to evidence switching charge and payment to the email address and hopefully get credited soon. BTW over Christmas offer was up to £200 switch limit.  ... View more

Great service from a lovely Sky engineer who visited my home and took the time to ensure our new hub and boosters were fully set up and working properly. She was incredibly helpful, explaining everything clearly and thoroughly, and was friendly and respectful of my property throughout. Very impressed, thank you!   ... View more

Called to discuss renewing my contract, gentleman very helpful,I accidently got cut off before doing the survey so wanted to say 10/10 for help thanks  ps originally lady very nice too but we got disconnected early on  ... View more

Hi sky. I spoke to a beautiful soul on your customer service team a few days ago. Her name is Nolo. I wanted to leave feedback for her after the call was finished but the line just dropped. I called back and spoke to someone else from customer services and said I wanted to leave feedback for a lady called Nolo. They said I will receive a message in a few days asking how my interaction went but still I have not received anything. Nolo I hope you are well and happy new year to you and your family. Thank you so much for being the person everyone needs in their life. Sky, she took her time to understand my worries and questions. She didn’t try to sell me package without my feelings or understanding. Did not rush with anything. Helped me so much that even til today I am so thankful to her. What an experience she has given me to remember her and sky with. Nolo I hope you see this. You are always in my prayers and I thank you a million times everyday. Thank you Nolo & Sky for the pleasant experience I had.    ... View more

I had switched my phone provider  to Sky Mobile about 6 months ago, and delighted with the service. My wife finally decided to do the same, and ordered the phone 29th December in the evening, the phone arrived first thing 31st Dec by DPD.   The change over from Vodafone to Sky just took a matter of minutes and new sim activated. Delighted! 👍👍   Well done, Sky. Great, hassle free service.    Cheers, Brian  ... View more

Sky Glass a revolution, its brilliant.Ive had it a week know and the quality of television and apps are superb. Sky you have done it again number 1 tv at its best thank you. P.S love Sky news x. ... View more

Huge thanks to Parth Krishanan for resolving my issue. After what felt like an endless back and forth with multiple advisors trying to arrange an equipment collection — including waiting all day for no one to turn up — it turned out the collection had never been set up correctly in the first place. Parth swooped in to save the day and arranged the collection properly straight away (I even received a confirmation email this time!). He was friendly, quick to respond, refreshingly straightforward, and efficient. Thank you very much for turning a frustrating experience into a positive one. ... View more

Well where do I start !   After getting sky fibre installed on the 30 th September the Wifi was horrendous from that moment   After contacting sky a number of times  over the course of nearly seven weeks and getting past on to numerous agents , on one occasion I got past on to 3 different people then the line went dead after nearly 2 hours on the phone 😔 You  can imagine my frustration , but was always carm and polite 😊   I got sent out a new hub to try but with no luck and WiFi speeds were hitting just over 50 mbps sometimes less,  in nearly every room , movies buffering , mobiles to jump to mobile data , couldn’t watch my multi room ,  the list went on 😩   Eventually spoke to a manager and she ran some tests and tbh was the first person to sound interested in helping and promised to ring back a week later to follow up on further tests and see if there was any change , that call never happened which by this point I felt really deflated  as nobody wanted to help😔   As well as the issues with WiFi etc my billing was completely wrong too , I sound like the customer from hell 😂 I promise I wasn’t 😂😂😂   I rang sky again repeating myself again for what felt like the hundredth time and then I was connected to the lovely Billy WELL what can I say ……   After nearly 7 weeks of been messed about I finally found a guy who made me feel hopeful From our first conversation to the last Billy was a ⭐️ he listened while I had a rant and listed my issues and he started from the top and ticked every box until everything was sorted 🙏🏻 He arranged a WiFi engineer to come out to fix the issues ( who by the way was fantastic ) Billy booked appointments in to ring me to check progress which he always followed through and always gave great advise and clearly very good at his job👏👏👏   I really hope you get to read this Billy and I know I have already thanked you but honestly you have been amazing throughout Your such a happy , funny and very knowledgeable guy and we definitely need more people like you and I hope by reading this it puts a even bigger smile on your face because you deserve it 😊 Its so nice to be appreciated in your job 👏👏👏   Have a awesome Christmas 🎅🏻 and all the very best for 2026 🍾🥂⛄️🎅🏻🎄🎉   Kind regards   Julie   P.S I didn’t get a customer feedback email so tried a different way, hope you get this Billy 🤞 ... View more

I spoke to Upendra on 22nd November regarding my final bill, as I had to move and could not take the services with me due to the landlord.    Upendra was very patient with me and kind, reassured me and resolved my queries. He made me confident in using Sky again in the future, also informed me about Sky and did check if I was certain about leaving. Very knowledgeable and enthusiastic about Sky and providing customer service with a smile.    Keep up the good work Upendra, you are a great individual and employee, may your path ahead be blessed and filled with joy. ... View more

My 88 year old mum had a no signal message today which I tried, and failed, to sort by myself.  After a stroke mum's language skills are limited but she does understand and enjoy Strictly, and the final is tomorrow. Around 1 o'clock, maybe 1.15 I phoned for assistance (a POA is is lodged with Sky)  I spoke to Fiona, who was friendly, patient and knowledgeable and she talked me through the steps to resolve the issue.  She was so incredibly helpful and was determined to solve the problem - and she did! My mums face when she saw it was fixed was a picture- she even shed a few happy tears!  Thank you Fiona, I really appreciated you help. ... View more

Thanks to Lind for both checking back on my continuing broadband issue but most of all for the incredibly fast replacement of a dodgy Stream puck when a call on Wednesday afternoon meant I had the replacement by 8.40 on Thursday morning. Accept the timing was fortunate but respect to Sky's logistics team for a rapid turn tound at this time of year.  _ ... View more

I would like to send thanks to both engineers that has visited my property they were both kind and courteous and explained everything to me to better understand how the systems works.  ... View more

Had a great call with Ivan Ivanoc he took time to listen and connect on a human level on this call. So few operators take the time. Made what could have been a difficult and boring call enjoyable and tried his best to resolve the issue. Enjoyed speaking with him immensely. Keep up the good work.  ... View more

Dear Sky Customer Service Team, I hope this message finds you well. I am writing to share my heartfelt appreciation for the exceptional service I received from one of your customer service representatives, Siobhan. I recently contacted Sky regarding some concerns with my bill, and I must say that Siobhan’s professionalism, empathy, and dedication truly stood out. From the moment I spoke with her, she listened attentively to my concerns, acknowledged my frustrations, and reassured me that my issues would be addressed. Siobhan not only resolved my billing issues as promised, but she also did so with a level of care and understanding that made a significant difference. Thanks to her efforts, I have checked my account this morning a month after speaking with her and can confirm that everything has been rectified as discussed and promised. Her exemplary service has not only restored my confidence in Sky, but it also played a major role in my decision to remain a customer. After being with Sky for 30 years, I had been considering leaving, but Siobhan’s assistance has convinced me to stay. She is a true asset to your team, and I believe her outstanding customer service deserves to be recognized. Please pass along my sincere gratitude to Siobhan and her manager. She has truly made a positive impact, and I am grateful for her support. Wishing you and your team a very happy Christmas and a wonderful new year.   I would be grateful if you could please confirm that this feedback has reached her and her manager. ... View more

While I reserve my judgement on Dermot Gallagher who is too referee oriented, I want to praise Jay Bothroyd on Ref Watch who is honest funny truthful and a total breath of fresh air.  ... View more

I rang Sky about midday on Saturday with a view to revising my contract and removing the Sky Sports which I had agreed to in error.  The young lady I spoke to couldn't deal with all my issues so she referred me to Raj who was very patient, understanding and knowledgeable.  He has resolved all our issues and we are very grateful.  I cannot thank or praise him highly enough.  He is an excellent ambassador for Sky.   Thank you ... View more

I wanted to give a big thank you to Rema from India.   She helped me cancel my broadband very swiftly & smoothly. She also made me feel appreciated by asking how my day was & asking questions about my next venutures in life that led me to cancel the service.   Her professional & courteous assistance made the experience feel very easy & her explanations of what we went over left no confusion about what was to happen with my plan. Thank you Rema!   Helped me from 1200 - 1230 IST. ... View more

Harsha has been amazing at explaining how to use sky mobile abroad. I am very pleased with the information offered and with her professional approach. Thank you kindly ⭐️⭐️⭐️⭐️⭐️ ... View more

No help offered so far but Sky Community member very helpful. Thank you. ... View more

Lynn answered all the questions I was going to ask  ... View more

Despite being a loyal customer for over 20 years, I have had a truly awful experience with Sky, in trying to move my services between properties.  There is so much about the customer service model that is truly awful.    However, the one saving grace was Sue in the cancellations team. Sue had been the only person who actually communicates effectively and gets the job done. She worked tirelessly to battle the Sky 'system' that won't allow for the correction of simple errors made by the nameless people behind the scenes. Sue actually called when she promised and provided the only rational and practical solutions needed.  Thank you Sue. If only Sky employed everyone with the kindness, empathy and practical solution based approach you had, it wouldn't have taken months, time and money to sort out, what should have been a very simple house move.  The fact that this is the only way for me to express how great Sue was, and that I don't know that Sue will actually get the recognition she deserves is testament to the radical overhaul Sky needs.  I hope Sue's manager is listening. 👂      ... View more

I never expected such a difference in the speed since the visit today. Moved things around, got the speed up from 10 mb to now 150 in the conservatory.   Great work, efficient and polite.    ... View more

I'm so sorry because I have forgot the ladies name, I thought I would get a txt to rate the experience however I hope you can find from you records who support me in renewing my Sky package - the best service I've had in a long time, credit to Sky! ... View more

I called sky C/S  with regards to 2 payments coming out my account, it was handled efficiently and with understanding and respect. I spoke to Aleena who was amazing, she sorted the issue with minutes, she then  offered myself help in getting a better deal with what i was paying, being with sky for over 16 years i was using old sky equipment and Aleena proceeded to  help with a new box, new services and better experience, she was fantastic! i usually panic with things like this and am not great with modern technology but she was brilliant! not once did i feel anxious or worried, she did everything! Everything was efficient and she was super happy and polite! This fantastic service is why i have been with sky for so long!! please thank Aleena for her help! fantastic service ... View more

Hello  I was booked in for sky broadband to be installed on 3/12/25.  Unfortunately I had been admitted to hospital with viral meningitis and was seriously unwell, so it was husband who was at home for Scott's visit - it's normally me who oragises these things . Scott was thorough and efficient and very personable.  He was concerned over my welfare and my husband was singing his praises.  I was discharged from hospital a few days later and came home to a parcel with my name on. I opened it wondering what I must have ordered - as Christmas is approaching I wondered if I'd lost track of my present buying! I was so surprised when I opened it up to realise it was a get well gift of chocolate for me. A lovely selection full to bursting! I then read the card inside and it was from your engineer Scott. Wishing me well with my recovery. This made me cry, that someone who was just "doing their job" really has a heart of gold and was so caring.  So thank you Scott! I really appreciate the gesture and your kindness. Positive vibes all the way to aid my recovery. Please ensure he is thanked and the message gets to him. I wish him and his family all the best! He really is an asset to your company. Thanks again, Sarah W       ... View more

I spoke with Jay on the phone on 04/12 who helped me upgrade my package to a Sky Glass package. He was extremely helpful and explained things in great detail for me. He managed to also get me a good price which i really appreciated. I had spoken with someone earlier who was not as helpful so i am glad i called back another day. Great experience and i wanted to say thank you him for helping me and being so patient! ... View more

I want to send out a massive thank you to AJ (Arjun) from the customer loyalty team! I've had an issue with Sky, which started over a year ago and has had a domino effect that has resulted in poor customer service and no resolution.  However, I spoke to AJ and the issue was resolved very quickly. AJ was both professional and friendly, and truly listened to my complaint. If there were misunderstandings on my side, AJ carefully, and respectfully, explained things so that I understood. When necessary, AJ escalated to management on the call and constantly provided updates (instead of leaving me in the dark like previous call handlers).   AJ is a great asset to the team and our conversation was delightful. I finally felt heard.   Thank you, AJ! ... View more

Wanted to take my Now broadband with me to my new home but was fortunately connected to Sarita who was really helpful and patient. Sarita explain all the details I needed for moving forward with Sky full fibre instead, and am now signed up with Sky.   Wanted to give her full marks for her customer satisfaction survey but I must have hung up too soon.... 10/10 customer service! Please convey my thanks to her! ... View more

Thank you for all your help with the issue I had earlier.   My internet is working well and the engineer from Open reach was so friendly as he had the filter sorted and tested the router.   The best thing is that he came early and I quickly explained what happened. He never scolded or anything, he very patient and kind. Thank YOU once again to Harithia (sorry if I misspelled the name) for understanding my issue on your virtual assistant early on Tuesday morning and responding so quickly to my query.   Greg from Open reach should get a shout out because he did the work quick. I appreciate all of you... remember that.     ... View more

My sky q box and two mini boxes kept shutting  down. I managed to get a visit from a lady sky engineer. I don't have her name, she was great! Can I please somehow thank her most sincerely for sorting the problem. From: Ravenshead Nottm area ... View more

I would like to send a Big thank you to Jan who  assisted me on Sunday and then again on Tuesday.  Jan was simply amazing.  This was the best customer service experaince I have ever received from any organsaiation.  Well done sky what an asset Jan is to your team.     ... View more

I was trying to work out the best possible deal for SkyTV and a customer rep by the name of Gunwanta was super helpful. She helped me work out the best possible deal and help me finialise it all within 15 minutes. She also gave me a summary of all costs etc. 10/10 service  ... View more

I spoke to Mubashir on 29th November to discuss my Sky TV package and whether to renew.  I was contemplating not renewing or downgrading my package, but Mubashir was able to find a deal for me that meant I renewed my package and also signed up to Sky broadband because the overall deal actually saved me money. I don't appear to have received the feedback email, but wanted to reach out to make sure he was recognised for his help & professionalism.  ... View more

We visited the sky lounge before Gladiators. Justina greeted us and noticed that my family of 4 weren't sat together. She went away and got seats all together. She was kind, warm, friendly and helpful. Thanks for enabling us to sit together and have truly great pre-mas gathering!  ... View more

Peter from Bulgaria helped me through the process of resetting broadband connection and apps in such a patient and friendly manner. He was extremely professional and despite process taking some time he never rushed me or made me feel silly with the questions I was asking. He gave excellent customer service. ... View more

I would like to say a big Thank you to Stuart in the Glasgow office who dealt with my enquiry last night. i have been a Sky  customer for over 30 years and felt Stu dealt with my enquiry professionally and respectfully 10/10 ... View more

Was served by Mir in Bulgaria this morning who made a 1+ hour call feel like 10 min! Outstanding professionalism and warmth - really left a lasting impression on me (thank you Mir!).  ... View more

Thank you Scott for your excellent service today  You fixed my WiFi issues quickly and efficiently regards John ... View more

I would like to give a huge shout out to Sanket ( I believe in the technical team ).    After many weeks of phone calls and emails Sanket has restored my faith in Sky customer support.    I think a lot of your team could learn from his customer service skills.    He resolved my issues even though it was not his department as I was transferred to the wrong team.    Huge thank you 🤩  ... View more

both came in to my home under the agreed 2 hours window. They introduced themselves and did a wonderful job on increasing a quite low speed at my home and my office.  The visit was from Nick and Angela and they came in on 26th of November between 8-10am in Milton Keynes   THANKS BOTH! ... View more

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in. From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should. Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service. Thank you, Lori — you made all the difference today. ... View more

This is to say a HUGE Thank You to Laurie who is in the Retentions Department. I called to check out my contract & see if I could get a better deal & price on my current package. She was amazing, listened to me & then did her best to get me a better deal. So very polite, friendly & helpful, I was really pleased with her handling of my query & her expertise. ... View more

I was having problems solving an issue with my router, and trying to disable the wifi. After hours of trying myself, I decided to call the customer support line. I had, and I dont say this lightly, the kindest and most helpful customer service person ever. I believe her name was Stephanie (I really hope I'm remembering her name correctly), and she deserves the best. Sky are very lucky to have someone so friendly and helpful on their team, and I cant say enough kind words about her. My issue was solved within minutes, and I am very thankful for her help.  I want to wish her a great rest of the week, and for her to know she's the best. ... View more

I can't quite remember her name but I spoke to a lovely Irish lady on the phone who was very helpful and friendly! Thank you very much.  ... View more

I just wanted to say many, many thanks to Randip Sangha. We wanted Sky broadband. We rang him via my mobile phone, and I told him I was disabled. He was very patient with me and my mum, and he explained all about the different subscriptions. He did all that we asked for, and he explained it all in an easily understandable way. His manner was very respectful, and to both of us, I would give him 20 stars out of ten. I always feel it hard to speak to people on my mobile because of my disability, so I would highly recommend him to talk to if they find it hard to talk to people via the phone. He puts you at ease again. 20:stars out of ten. I wanted to express my sincere gratitude to Randip Sangha. We were looking for Sky broadband and reached out to him on my mobile. I mentioned that I am disabled, and he was incredibly patient with my mum and me. He walked us through all the different subscription options and did everything we requested, explaining everything in a way that was easy to understand. His manner was very respectful, and I would give him a perfect score of 20 out of ten. Since I find it difficult to speak on the phone due to my disability, I would highly recommend him to anyone who struggles with phone conversations. He puts you at ease again. 20:stars out of ten.      ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️           ... View more

Ikran helped sort a great renewal package for my Dad who unfortunately suffers with Dementia which has changed his viewing habits. She was very kind and understanding, and saved us money too! ... View more

I want to send a massive thank you to Craig who I spoke to on Friday 21st November at around 18.30. He calmed me down straight away as I was angry when I rang. He explained everything to me so clearly and sorted the mixed up with my new email address. He was so kind and understanding. He is a real asset to Sky and I really hope Sky know this. Please pass this message onto him. As I wasn't aware the survey expired after a day. Yours Sincerely  Jenny Sargeant  ... View more

Hi Sky team,  I would like to thanks Olly for sorting out the problem of upgrading sims it was really generous of her that she went through the all contract briefly and ensure that all the information in the contract was right regarding the payment price of monthly contract sims! Also, that she stayed on the call whole time while she was organize the contract and ensure that I could see the correct payment detail on the Sky app.  Therefore, I would like to say thank you so much for her help and support 😊😊!  Thank you,  Harpreet Kaur  ... View more