Despite being a loyal customer for over 20 years, I have had a truly awful experience with Sky, in trying to move my services between properties. There is so much about the customer service model that is truly awful.
However, the one saving grace was Sue in the cancellations team. Sue had been the only person who actually communicates effectively and gets the job done. She worked tirelessly to battle the Sky 'system' that won't allow for the correction of simple errors made by the nameless people behind the scenes. Sue actually called when she promised and provided the only rational and practical solutions needed.
Thank you Sue. If only Sky employed everyone with the kindness, empathy and practical solution based approach you had, it wouldn't have taken months, time and money to sort out, what should have been a very simple house move.
The fact that this is the only way for me to express how great Sue was, and that I don't know that Sue will actually get the recognition she deserves is testament to the radical overhaul Sky needs.
I hope Sue's manager is listening. 👂
