My 88 year old mum had a no signal message today which I tried, and failed, to sort by myself. After a stroke mum's language skills are limited but she does understand and enjoy Strictly, and the final is tomorrow. Around 1 o'clock, maybe 1.15 I phoned for assistance (a POA is is lodged with Sky) I spoke to Fiona, who was friendly, patient and knowledgeable and she talked me through the steps to resolve the issue. She was so incredibly helpful and was determined to solve the problem - and she did! My mums face when she saw it was fixed was a picture- she even shed a few happy tears!
Thank you Fiona, I really appreciated you help.
