I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in.
From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should.
Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service.
Thank you, Lori — you made all the difference today.
