Send Thanks to Sky

YOUR ENGINEER was FANTASTIC today . He was extremely customer orientated, explained everything every step of the way, and was very polite.  I cannot praise him enough . He sorted my wifi issue where opthers had failed.  ... View more

Had an issue with my broadband contract after moving house. Fabrice went out of his way to fix. An absolute legend who fixed my issue where others had difficulty. He was relaxed, calm and a great personality. I would be happy to stay with sky just for his excellent attitude. Thank you Fabrice, an excellent employee at Sky!! ... View more

Good Service Thanks ... View more

Dear Management Team, I would like to formally commend Colin (advisor reference: Cwa72) from the Executive Complaints Team for truly outstanding service. After weeks of unresolved technical issues across multiple departments, Colin took full ownership of my case and delivered what no one else had — clear communication, expert technical understanding, accountability, and results. He followed through on every commitment, coordinated across teams, and personally ensured that both my Sky Q equipment and broadband issues were resolved correctly. Colin’s professionalism, persistence, and genuine customer focus are exceptional. In my opinion, he represents the very best of Sky and should be recognised as a standout performer — someone who should be leading and training others. Kind regards, Anthony Lawton ... View more

Hiya,  Just a quick one to give it up to the software team behind the mysky online account and app. I find admin/forms/anything detail orientated excruciating and am currently going through a little overhaul of my bills and monthly outgoings. Compared to all the services I'm using/operating Sky is so reliable, intuitive and stress-free. I just wanted whoever responsible to know it means a lot to people for whom this kind of thing isn't as easy or seamless as it is to most.    With thanks,  Ronan  ... View more

Hi I spoke to an agent around10 minutes ago and she was amazing helped me massively if someone can please find her from your team that would be great it was technical support about my sky pucks there hopefully is some notes on my account about we spoke she was amazing helped me massively please tell her thanks from me  ... View more

As I'm aware Peter got the ball rolling and msde sure I was getting required service as my order was not 💯  ... View more

Nalee helped me with a new contract. She was very professional, knowledgeable and patient. Most importantly, she was able to reduce the price increase and I am once again a very happy customer! Thank you, Nalee. ... View more

I’d like to leave some positive feedback for Alison, who helped me resolve an issue with getting my phone after I’d previously had difficulties with other support channels with in the sky mobile customer service.   After a frustrating experience where I didn’t feel listened to or helped, Alison was a breath of fresh air. She was patient, knowledgeable, and took the time to properly understand the problem. Most importantly, she actually resolved the issue quickly and professionally, which made a huge difference.   Alison’s support completely turned my experience around, and she’s a real credit to Sky’s customer service team. Please pass on my thanks and appreciation to her. ... View more

I had a really complex issue that three other sky agents hadn't managed to fix. Also had a sky agent put the phone down on me and another not ring me back. When I was losing faith and patience with sky finally Martin took over and helped and also rang me back 3 times at the scheduled times over the last few days and made sure the issue got resolved, trying different options all the time to solve the issue. Much appreciated!!  ... View more

Just want to say thanks to the engineer Gemma who attended my home in Cumbernauld yesterday. She could not have been anymore help. It was a simple fix that I could have probably done myself if the agent on the phone had chatted this through with me so did feel bad wasting Gemma's time. She made it clear it wasn't any hassle for her and sorted out linking my sky remote to my tv so I could adjust the volume (a job I could never work out how to do!) She was so lovely and my dog adored her too!   ... View more

I have been trying to resolve my issue with sky since 2024. I have been coming off each call with no further resolution. Arvind was the 3rd person I spoke to during my call and he managed to sort every issue I had within 15 minutes. He went above and beyond to make sure that everything worked correctly and that I was happy. The whole time he managed to keep me calm and hopeful. I can't thank him enough for his patience and dedication to resolving my issue. I hope he gets the recognition he deserves! Just brilliant! Thank you again Arvind. ... View more

A few weeks ago I had an issue reordering sky stream and it was an ongoing issue but I called for an update and the girl was so helpful and kind and got it sorted quickly this is the high level of service i expect from sky and wish was more common like it used to be. I'm a customer of 16 years ... View more

Today, I spoke with a sky representative named Ninad. We were directed to this colleauge after saying "contrac renewal" in the automated section of the call.   Ninad helped guide me through the process of renewing the contract and getting us upgraded to sky glass at a good price. He waited patiently as my grandson explained things to me and helped my grandson understand the process fuly to explain to me. As I am in my 80s, I often find it better to have my grandson speak to an agent.   Ninad was patient and professional, with a friendly and clear tone. During the call, Ninad ensured everything was understood before progressing and anytime we had to be put on hld he made us aware. The experience of the call with Ninad was excellent and makes me glad to have been with sky for nearly 17 years.   10/10 experience across the board ... View more

I did not receive a customer feedback form to fill out, but wanted to thank Martina from Bulgaria for her help and patience on the phone to fix a problem. Very professional, polite and helpful and a great credit to the sky team. And hope she is rewarded for her hard work in the future. Thanks ... View more

I wanted to say massive thank you to Craig, a sky engineer from Glasgow, who went above and beyond in getting me back with sky w service! ... View more

I was in a Sky Kiosk in the City Square Shopping Centre in Waterford on Friday last and dealt with a woman called Carol. I just wanted to come on here to say a massive thanks to her. She was brilliant to deal with...so patient, knowledgeable and went above and beyond to get my elderly Dad set up with his new SkyGlass TV. He'd been eyeing it up and was thrilled to finally make the purchase. She took the time to explain everything to him and get him set up.   Thanks again Carol, your service was exceptional. Sky are lucky to have you! ... View more

Sagaia I can't thank enough. Efficient,friendly, empathetic, professional and very informative. Many many thanks again. Amazing experience. Retentions department agent. Apologies if name spelt incorrectly! ... View more

On Sunday 25 January I spent in excess of one hour being transferred from pillar to post by numerous sky assts to try and confirm my email and mobile telephone numbers and trying to activate my Paramount account. Eventually I spoke to Binto or Clinton sounding name at 2.12pm on 25 January. eventually it looked as though he had sorted it out and said he would ring me back today the 26th. Jan. true to his word he rang this morning at 11.57am to make sure everything was now ok and to make sure I was alright after being stressed out with Sky yesterday. A true gentleman who went out of his way to make sure that all was now fixed, he deserves the highest of praise.                 ... View more

Just wanted to say a huge thank you to Lee, who fitted my Sky today. He called ahead to let me know his estimated arrival time, was incredibly friendly, and completed the job quickly and efficiently with minimal disruption—so I was able to carry on working without any issues.   He also went above and beyond by bravely relocating a huge spider for me! 😂 Thanks again, Lee—fantastic service all round! ... View more

I have completely forgot the advisors name, he was male and had a strong Scottish accent. His name could be Shaun. He spent over an hour on the phone today  around 1pm and was so helpful and considerate. After two previous phone calls and using the online help service I was at a complete loss and was unsure what to do next.  The adviser talked me through all my options and gave great advice. Not only did he help on a practical side, he went above and beyond to make sure I was reasurred and felt listened to! I honestly cannot thank him enough for all he has done to help. It had been a long morning of calls and no help until he stepped up! He is an absolute legend and credit to your company. I really hope you can track him down, he really does deserved the accomplishment of what a fantastic job he does! Thank you so much!  ... View more

Thank you Sky customer service  Charles in the Customer Service Department deserves credit for finally fixing my issue with Sky Stream UHD buffering and lagging Sports were unwatchable  Charles arranged for my Puck to be replaced which was delivered the next day  No more buffering or lagging  Thank you Sky Team ... View more

I had an absolutely amazing experience with the guys Noah and Shadri (Please excuse my possibly incorrect spelling) from the Cape Town Customer Support Office. I was in the market for an upgrade on my phone contract on Sunday the 18th of January roughly 8PM GMT and these lads where the greatest help ever. The dream team advised me on the best contract for my needs, and even managed to get me some great savings. They most definitely deserve a bonus for their great customer service, and they made it a seamless and amazing process. Kudos! ... View more

Suki helped me sort out my sky billing issue after hours of useless phone calls with Netflix and other sky advisors! He sorted the issue out in two minutes and his attitude and personality made the call very welcoming!   thankyou once again ... View more

Shirad assisted me in a knowledgeable and courteous manner with my Sky Contract.  Renewed my faith in customer services.  Hope that I encounter him, or someone like him again at Sky. ... View more

Thank you Mamohale for resolving my over payment issue so quickly and crediting my account. Great service Sky Mobile from phone agent Mamohale! ... View more

This is a message to show gratitude to the exceptional level of service we received from Abnerene. We believe she probably based in Sky's South African centre. Our household has keen ears!! We had issues with our broadband speed, its fibre mbps was consistently 40 or 50mbps on the day, less than what we were paying for. For people who work from home, the reduced bandwidth was noticeable. Abnerene was able to see us through the issues, having made her test on her end. She insisted on ensuring that everything was done whilst we were on the telephone online (which is great as you don't have call up a few hour later and have to explain to a new agent). After resolving and advising us on the broadband issue. She went even above the call, and noted that our household would could benefit from a discount to an element of our TV package. This was totally unexpected. And an indicator of great customer service. We had been shopping around for alternate TV providers (Virgin, BT etc) but this has cemented us to remain for at least another 24 months. Many thanks, Abnerene, 10/10! ... View more

I totally forgot the advisors name (sorry) but she was the last person I spoke to over the phone, I hope you can find her! I recently lost my job and I'm starting to find that money is getting very tight. Along with issues with Sky+ not working and not being able to upgrade to Sky Q due to issues with accessing my dish, I needed to cancel my TV package.   I'd had a terrible and long experience on live chat and was becoming very stressed with it all, but then I called Sky and spoke to this amazing advisor... I just wanted to thank her for being incredibly kind and caring. She understood my situation, helped cancel my TV package and even gave me further advice for saving money on my broadband package. She had such a lovely compassionate tone and 100% went above and beyond with her customer service, I'm forever grateful.   In a time where I was feeling very low and stressed, this advisor made me feel heard...I even found myself getting emotional, silly I know. It may sound like such a small thing to some, but this was a big deal to me and I just needed to say a huge THANK YOU...sending love X     ... View more

Neil from retention team! Neil I hope you see this message and I hope It finds you well. I hope you and family are well & I hope you all have a nice weekend to come. Neil thank you so much for sorting out my billing issue. I spoke to you on a Thursday and it was finished and dealt with on the following Tuesday. Showing that you did not forget me and how ever long it took you got the issue sorted. I would have expected because it took a few days to sort out you would have left it to someone else to deal with but you did not. I really appreciate the time you gave me and appreciate the conversation we had. Sky thank you for choosing the right people to deal with us the customers. Neil wishing you all the best for the new years.   Take care.     ... View more

nted to share feedback regarding my recent experience with Sky. Since moving to Sky in October, I encountered several issues & unfortunately had a very challenging time resolving them. I spoke with multiple advisors, but no one seemed to take ownership of the problem. However on Monday, Ian completely turned the situation around. He took full ownership of my issue and resolved it within 20 minutes. Ian was empathetic, listened carefully and ensured everything was addressed promptly. I am extremely grateful for his help and cannot thank him enough. Ian truly is an asset to Sky and his professionalism and dedication deserve recognition. Thank you Ian. (Ist10) ... View more

Carl our Sky engineer was informative  polite and efficient i was really impressed by his efficiency and safe working. He came to Withernsea today  ... View more

I'm in the process of moving house and spoke to a couple of people in the department that deals with moving sky services to a new address.  I was given some advice that I was sure wasn't quite right so I rang back and spoke to another gentleman called Som and he was absolutely brilliant.  He advised me how best to go about moving my broadband and landline to a new address and he dealt with everything fantastically well.  He told me I would get a feedback survey afterwards to rate how well he'd done but I didn't get it and I really want it recognised how very good he was, if you can possibly track him down.  I don't know if there would be many people with that name, I hope you can find him. ... View more

Fantastic problem free service. No hassle to arrange, confirmation sent timely. Super engineer visit, extremely knowledgeable and a very pleasant guy. It has been a pleasure to deal with Sky. ... View more

I want to say a MASSIVE THANK YOU to Nicky aka Nickolai in the help customer service team. My sky q mini box was not working an he immediately helped me and gave me the right an perfect solution that fixed the matter. He even explained the connections an where the problems would be if it says no signal or no satellite signals. We "resolved" the matter(private joke between us, as he asked me which one it was as he wanted to double check if it was solved or resolved). Overall Nicky was human! Which was fantastic - He spoke normal and his tone was helpful and polite. No script reading jus pure honest help. Thank you so much Nicky. - give him a promotion!!!  ... View more

thanks to Tommy the customer service advisor for helping me with my bill as I am experiencing financial hardship very kind and understanding and helped me have an affordable bill ... View more

9 Jan 26 1450 I have just had a phone call with a gentleman called George from Bulgaria.     Here's what gone through with me the details of going back into contract and my options.  Plus having fibre. I'm not very confident on the phone and have health issues. George however was very patient and did not make me feel uncomfortable when I had to have things repeated so that I could understand them. I was going to do the questionnaire after the call but put the phone down and did not get the questionnaire. I wanted to tell you that I was very impressed with the ease in which the process was gone through and George's kindness thank you  Denise  ... View more

Today 8th Jan 26, two young engineer guys set up my new Sky Equipment. They where respectful and left my home clean. They even offered to help me put everything back! It's lovely to see the youth working as if they where seasoned older men. They are a credit to Sky! Plus Sky recruiting and training the younger ones who are normally streets ahead with modern technology anyway. Please to meet these young men today. One guy was Rowan probably butchered his name!! And Nathan . A big thank you for the manners you both showed me  and my property today!  Miss Beverley Haynes. A platinum customer. ... View more

I want to say a very big thank you to Nick, who very patently talked me through two complicated faults, we were on the phone for 1 1/4 hours he was so patient and polite,  he didn't make me feel like a idiot. Thanx Nick From Sue Everitt  ... View more

Mid December I contacted Sky to kick off as to why my bill was going from an extortionate £60+ / month to just shy of £100. My initial call was purely to negotiate a better deal, but I got so sick of the awful AI / chatbots near impossibility of actually speaking to customer services I decided I was going to cancel the whole lot - that's how sick of it I was.   I then eventually spoke with a competent agent that put me on Sky Glass and sorted Sky Broadband - which overall was going to save me money.   Spin on to receiving Sky Glass (the TV screen quality itself was good but the casing is very cheap / plastic). It turned out Sky Glass was no good for the family as elderly parents are obsessed with recording and winding back etc. and Sky Glass doesn't really support that.   At this point Laura is introduced to the story. Laura in the Glasgow Cancellations Office (or whatever they do in Glasgow) was incredible. She arranged free collection of Sky Glass equipment, negotiated another sky mini box and got my monthly bills down really low (it helps I have been with Sky for 14 years).   I specifically asked to be able to leave her positive feedback and promised I would, but unfortunately no feedback forms came through.   I have now tried virtually every means possible to leave this positive feedback - and ironically have found myself stuck in the mire of poorly coded AI bots and a business that appears to have no way to properly pass positive feedback to good staff.   This is my last / best chance of hoping that someone in Sky picks this up and passes it on to Laura and or Laura's bosses ahead of appraisals. ... View more

Just want to say a huge thank you to Yvonne (lady with a Scottish accent, apologies if Im wrong) from the Cancellation team. I was quite frustrated and she reassured me and also gave me ad free account for 2 months as a thank you from her. Really appreciate that as she didn't have to do that and she did anyways. Thanks Yvonne and apologies if I sounded frustrated ... View more

Thanks to the various community comments on this subject. I've sent photos to evidence switching charge and payment to the email address and hopefully get credited soon. BTW over Christmas offer was up to £200 switch limit.  ... View more

Great service from a lovely Sky engineer who visited my home and took the time to ensure our new hub and boosters were fully set up and working properly. She was incredibly helpful, explaining everything clearly and thoroughly, and was friendly and respectful of my property throughout. Very impressed, thank you!   ... View more

Called to discuss renewing my contract, gentleman very helpful,I accidently got cut off before doing the survey so wanted to say 10/10 for help thanks  ps originally lady very nice too but we got disconnected early on  ... View more

Hi sky. I spoke to a beautiful soul on your customer service team a few days ago. Her name is Nolo. I wanted to leave feedback for her after the call was finished but the line just dropped. I called back and spoke to someone else from customer services and said I wanted to leave feedback for a lady called Nolo. They said I will receive a message in a few days asking how my interaction went but still I have not received anything. Nolo I hope you are well and happy new year to you and your family. Thank you so much for being the person everyone needs in their life. Sky, she took her time to understand my worries and questions. She didn’t try to sell me package without my feelings or understanding. Did not rush with anything. Helped me so much that even til today I am so thankful to her. What an experience she has given me to remember her and sky with. Nolo I hope you see this. You are always in my prayers and I thank you a million times everyday. Thank you Nolo & Sky for the pleasant experience I had.    ... View more

I had switched my phone provider  to Sky Mobile about 6 months ago, and delighted with the service. My wife finally decided to do the same, and ordered the phone 29th December in the evening, the phone arrived first thing 31st Dec by DPD.   The change over from Vodafone to Sky just took a matter of minutes and new sim activated. Delighted! 👍👍   Well done, Sky. Great, hassle free service.    Cheers, Brian  ... View more

Sky Glass a revolution, its brilliant.Ive had it a week know and the quality of television and apps are superb. Sky you have done it again number 1 tv at its best thank you. P.S love Sky news x. ... View more

Huge thanks to Parth Krishanan for resolving my issue. After what felt like an endless back and forth with multiple advisors trying to arrange an equipment collection — including waiting all day for no one to turn up — it turned out the collection had never been set up correctly in the first place. Parth swooped in to save the day and arranged the collection properly straight away (I even received a confirmation email this time!). He was friendly, quick to respond, refreshingly straightforward, and efficient. Thank you very much for turning a frustrating experience into a positive one. ... View more

Well where do I start !   After getting sky fibre installed on the 30 th September the Wifi was horrendous from that moment   After contacting sky a number of times  over the course of nearly seven weeks and getting past on to numerous agents , on one occasion I got past on to 3 different people then the line went dead after nearly 2 hours on the phone 😔 You  can imagine my frustration , but was always carm and polite 😊   I got sent out a new hub to try but with no luck and WiFi speeds were hitting just over 50 mbps sometimes less,  in nearly every room , movies buffering , mobiles to jump to mobile data , couldn’t watch my multi room ,  the list went on 😩   Eventually spoke to a manager and she ran some tests and tbh was the first person to sound interested in helping and promised to ring back a week later to follow up on further tests and see if there was any change , that call never happened which by this point I felt really deflated  as nobody wanted to help😔   As well as the issues with WiFi etc my billing was completely wrong too , I sound like the customer from hell 😂 I promise I wasn’t 😂😂😂   I rang sky again repeating myself again for what felt like the hundredth time and then I was connected to the lovely Billy WELL what can I say ……   After nearly 7 weeks of been messed about I finally found a guy who made me feel hopeful From our first conversation to the last Billy was a ⭐️ he listened while I had a rant and listed my issues and he started from the top and ticked every box until everything was sorted 🙏🏻 He arranged a WiFi engineer to come out to fix the issues ( who by the way was fantastic ) Billy booked appointments in to ring me to check progress which he always followed through and always gave great advise and clearly very good at his job👏👏👏   I really hope you get to read this Billy and I know I have already thanked you but honestly you have been amazing throughout Your such a happy , funny and very knowledgeable guy and we definitely need more people like you and I hope by reading this it puts a even bigger smile on your face because you deserve it 😊 Its so nice to be appreciated in your job 👏👏👏   Have a awesome Christmas 🎅🏻 and all the very best for 2026 🍾🥂⛄️🎅🏻🎄🎉   Kind regards   Julie   P.S I didn’t get a customer feedback email so tried a different way, hope you get this Billy 🤞 ... View more

I spoke to Upendra on 22nd November regarding my final bill, as I had to move and could not take the services with me due to the landlord.    Upendra was very patient with me and kind, reassured me and resolved my queries. He made me confident in using Sky again in the future, also informed me about Sky and did check if I was certain about leaving. Very knowledgeable and enthusiastic about Sky and providing customer service with a smile.    Keep up the good work Upendra, you are a great individual and employee, may your path ahead be blessed and filled with joy. ... View more

My 88 year old mum had a no signal message today which I tried, and failed, to sort by myself.  After a stroke mum's language skills are limited but she does understand and enjoy Strictly, and the final is tomorrow. Around 1 o'clock, maybe 1.15 I phoned for assistance (a POA is is lodged with Sky)  I spoke to Fiona, who was friendly, patient and knowledgeable and she talked me through the steps to resolve the issue.  She was so incredibly helpful and was determined to solve the problem - and she did! My mums face when she saw it was fixed was a picture- she even shed a few happy tears!  Thank you Fiona, I really appreciated you help. ... View more

Thanks to Lind for both checking back on my continuing broadband issue but most of all for the incredibly fast replacement of a dodgy Stream puck when a call on Wednesday afternoon meant I had the replacement by 8.40 on Thursday morning. Accept the timing was fortunate but respect to Sky's logistics team for a rapid turn tound at this time of year.  _ ... View more

I would like to send thanks to both engineers that has visited my property they were both kind and courteous and explained everything to me to better understand how the systems works.  ... View more

Had a great call with Ivan Ivanoc he took time to listen and connect on a human level on this call. So few operators take the time. Made what could have been a difficult and boring call enjoyable and tried his best to resolve the issue. Enjoyed speaking with him immensely. Keep up the good work.  ... View more

Dear Sky Customer Service Team, I hope this message finds you well. I am writing to share my heartfelt appreciation for the exceptional service I received from one of your customer service representatives, Siobhan. I recently contacted Sky regarding some concerns with my bill, and I must say that Siobhan’s professionalism, empathy, and dedication truly stood out. From the moment I spoke with her, she listened attentively to my concerns, acknowledged my frustrations, and reassured me that my issues would be addressed. Siobhan not only resolved my billing issues as promised, but she also did so with a level of care and understanding that made a significant difference. Thanks to her efforts, I have checked my account this morning a month after speaking with her and can confirm that everything has been rectified as discussed and promised. Her exemplary service has not only restored my confidence in Sky, but it also played a major role in my decision to remain a customer. After being with Sky for 30 years, I had been considering leaving, but Siobhan’s assistance has convinced me to stay. She is a true asset to your team, and I believe her outstanding customer service deserves to be recognized. Please pass along my sincere gratitude to Siobhan and her manager. She has truly made a positive impact, and I am grateful for her support. Wishing you and your team a very happy Christmas and a wonderful new year.   I would be grateful if you could please confirm that this feedback has reached her and her manager. ... View more

While I reserve my judgement on Dermot Gallagher who is too referee oriented, I want to praise Jay Bothroyd on Ref Watch who is honest funny truthful and a total breath of fresh air.  ... View more

I rang Sky about midday on Saturday with a view to revising my contract and removing the Sky Sports which I had agreed to in error.  The young lady I spoke to couldn't deal with all my issues so she referred me to Raj who was very patient, understanding and knowledgeable.  He has resolved all our issues and we are very grateful.  I cannot thank or praise him highly enough.  He is an excellent ambassador for Sky.   Thank you ... View more

I wanted to give a big thank you to Rema from India.   She helped me cancel my broadband very swiftly & smoothly. She also made me feel appreciated by asking how my day was & asking questions about my next venutures in life that led me to cancel the service.   Her professional & courteous assistance made the experience feel very easy & her explanations of what we went over left no confusion about what was to happen with my plan. Thank you Rema!   Helped me from 1200 - 1230 IST. ... View more

Harsha has been amazing at explaining how to use sky mobile abroad. I am very pleased with the information offered and with her professional approach. Thank you kindly ⭐️⭐️⭐️⭐️⭐️ ... View more