Send Thanks to Sky

Contacted customer service to ask if they could help with the cost of my subscription. We were both pensioners but my wife passed last September, which meant I lost the income from her pension The advisor was very sympathetic and polite, and eventually was able to offer a reduction which was gratefully received. ... View more

Good morning, I wanted to share my recent experience with sky. My sky had been crashing so they booked an engineer visit. Tuesday 11th NW10 8-10am. So my visit started with a telephone call from a lovely cheery female voice saying she was on her way (never happened before unless late) then when she arrived I was blown away by her bubbly personality and how engaging she was. We had a good conversation about what was wrong and she fixed everything. This visit was especially lovely for me as it was very comforting to have a female as I live alone. Not that male engineers are not lovely but for me this was perfect. Thankyou my lovely (sorry forgot your name). You were amazing and thankyou for your empathy and your cheery personality. You made my day.  ... View more

Had a problem with Sky mobile for over a month now all the advisors told me wrong promising me I would get a call back 5 times but nothing  , fang this morning to cancel my account speaking to Delaine told her my problem and she resolved it in 30 minutes,she was marvellous now why didn't the other advisors be like that ,she is a credit to Sky she is one of the best I have dealt with and I have been with Sky 26 years ,I would give her 100 per cent ,first class to Delaine  ... View more

Your Engineer call to my home address this morning to fix my sky q mini box. He rang me prior to arriving giving me a time he would be here. When he arrive he was very courteous and professional. He  explained to me what the fault might be abd proceeded to the repairs. I can't thank yourselves  si much for employing an Engineer who knows his job. James ... View more

I would like to give a well done to tia. She was very paitent during the whole call. She never gave up with solving the problem and was willing to try everything to get our sky q box working. She was very chatty but professional at the same time. Was lovely to be able to have someone who understood exactly what we needed help with. And able to offer the right support. Was especially lovely as considering it was late on a Sunday evening we was able to solve the problem. Best service we have ever received. ... View more

I never received a survey to complete but wanted to leave feedback 10/10. Despite contacting Sky 3 times to cancel engineer visit today, James arrived and we decided to go ahead and change over to sky q. What an amazing member of your engineers here in Glasgow. He was so friendly,  helpful and explained everything and never rushed us if we asked anything.  Extremely tidy and chatted away throughout his visit. He even stopped his van as he was leaving as saw our door open and thought there was a problem, there wasn't, I was just heading out.  Please pass this on to his team leader or to James himself.   ... View more

I have had numerous problems with services provided by Sky and discussed same with multiple call handlers who seem to either not comprehend what the issue is or, if they did comprehend,advised me that it will be escalated to a manager and l will receive a call back which never happens!! Shocking customer service care and no one apparently held to account. I work in the medical profession and if my attention to patient care was at the same level as sky call handlers l dread to think what would happen! . However, l wish to highly praise a representative from the Cancellation team based in Wales ... his name is Owen ( major Tom to ground control ) . He is friendly, professional and, most importantly, knowledgeable and helpful. He is the only person out of the huge number l have spoken with who actually resolved the problem for me ... l was honestly going round in circles and about to leave Sky after many years . So well done Owen and thank you - Sky really need to use you as an example of how customers should be managed !  ... View more

I called to cancel my TV subscription where I was transferred to Ikran, she immediately was very helpful Ikran wanted to make sure I was made aware of my options and explained everything so clearly, before I made my decision. After an amazing call with Ikran I decided to keep my TV subscription. I would like to say a special thankyou to Ikran for being an amazing Agent with suburb customer service, she is kind  understanding gives you her time you dont feel rushed to make decisions, she is an absolute asset to your company and should be recognised for how amazing she does her job. Thankyou again Ikran.  ... View more

Called in today to ask about access to an App & query billing. Annette was very informative & helpful with advice to pursue further changes to my Sky bundle providing a contact number once I had time to consider all options. ... View more

Thanks to Rangella,  and the first lady who helped me with my enquiries today, a very  satisfactory outcome, regards  Esther ... View more

I spoke to Doireann on 6 Feb at 12.26m. I am so late sending in this feedback but I wanted to pay praise to Doireann who was exceptional to deal with. I say exceptional as she was so professional, warm and efficent in helping me with a complicated matter of adding a separate TV account (one that is in my name but it is for my 86 year old Dad in a separate location to me). She added this onto my main SKY account. She was just brilliant. So much so that a month later when I realised I had never sent in the feedback that I insisted on coming on here to pay her praise. Give the girl a raise I say 🙂 All joking aside she should be acknowledged for her great service. I really hope you can track her down and that she gets this feedback. Thank you! Dervilia ... View more

I called Sky today to discuss my package. The agent was most helpful and explained the options in great detail. She was also cheerful amd friendly. I was expecting a survey after the call and want to give her the recognition she deserves but I didn't receive one, so I came on here to say, thanks! ... View more

Thank you so much for your help today I can't tell you how much you have made my day being disabled the TV is a link to the outside world for me so once again THANK YOU  ... View more

I rang Sky yesterday morning regarding my Bill & the lady transferred me to a helpful Irish agent to deal with my query. I didn't get his name! He had fantastic Customer Service, & helped me with my Bill to update my Sky package with Netflix. He handled my query with kindness & understanding, he went above and beyond. His a credit to your Company as it was the quickest phone call I had to get something resolved with such professionalism. Thanks Again 😊 ... View more

made several calls and eventually spoke to Pam I believe in the returns dept. knew exactly what I needed and was very very helpful,  and deallt    with the problem ,a pleasure to talk to her, well done Pam  !! ... View more

I would like you to commend one of you staff at the sky shop on market st arndale centre manchester 02/03/2026. I don't know his name but to give you a clue he is of African decent and he is taking his family on holiday to Newcastle soon!. He went up and beyond to help an old man with humour politeness and professional help to solve a problem. With tanks. ... View more

Thank you, Fiona and Kristina for sorting my problem. 5 stars to you both. ... View more

thanks  ... View more

I had Craig and Paula come to my house on Wednesday as my broadband had stopped working. The whole system with the mini boxes had been a nightmare for months, unable to pause, constant freezing, error showing no connection. I had gone on MySky and had attempted multiple times to follow the steps. I also kept calling but the virtual assistant would just send me a link that didnt help. I finally managed to speak to an advisor who sent out a sky max hub and booster. This just made it worse and we lost all streaming apps on the main box and not even a signal on the mini boxes.   I couldnt believe how complicated the whole system was. Craig did not stop working for over 3 hours trying to get everything up and running. I was so impressed with his commitment and skill set. He was not going to leave until I had everything Im paying for.  He must of got his steps in that morning just in my house. His patience was impressive and I felt so relieved to have an engineer like him to come to my house as I knew he wasn't going to stop until it was resolved. Paula kept me up to date with progress and showed me how it works and reset my MySky app. She gave me lots of tips.   I think Craig and Paula represented Sky as a company that cared, a company that have only the best engineers and a company that valued long term loyalty from me as a customer.   Please pass on my thanks and gratitude.    ... View more

Thank You so very much to the Gentleman who helped me on Wednesday, sadly I don't have his name even though he gave it to me. I had lost my phone and he suspended my account, helped with selecting a new phone that met my usage/needs and not just selling me a phone,  sorted my new contract.    ... View more

I called tonight to transfer my plan over to yourselves and my customer service advisor Aaron was a pleasure to talk to. He got everything switched over seemlessly and was polite and attentive. Thanks again Aaron!  ... View more

I moved house a couple of weeks ago and have had real problems in getting my various Sky services billed correctly following the move.  I spoke to four people at the weekend and finally on Sunday got put through to Reece (in the Broadband department I think).  He understood the problem straight away and said he could probably sort it out but he needed to speak to someone else before he could confirm definitely so he would have that conversation and ring me back.  He rang  this morning when I wasn't able to answer the call so he rang again this afternoon and he'd sorted out the problemfor me.  Genius, he should be employee of the year, truly excellent customer service when someone appreciates that there's a problem, promises they will try to sort it out and then actually does what they say they're going to do.  I hope Sky appreciates him. ... View more

Thank you Rounak for your help you are a credit to SKY 👍 ... View more

I was having issues with my gigafast plus hub not showing up on the app after endless phone calls for 5 days would like to thank the amazing Jodie at sky customer service who listened to my problem and went above and beyond to resolve my issues and as promised rang me back to check everything was working ikng ok Sky you have a pure diamond on your hands there she was amazing and definitely deserves a pay rise thank you jodie ... View more

I've had five conversations with various people at Sky over the last two days.  I moved house recently and suddenly my bills were forecast to increase significantly although I'd not been told that my contract with Sky would change because of moving house - and I think therefore changing broadband providers - and that I would lose my existing deals on broadband and landline, despite the fact that my contract with Sky runs until May 2027.  I couldn't understand how Sky could change my contract unilaterally and was shocked that no-one told me that it would happen. I spoke to five different people about it over two days and none of them could help but eventually one of them put me through to Sophie - I don't know what deparment she was - maybe broadband, possibly customer complaints? - and she was brilliant.  She has seemingly managed to restore my contract, for which I'm hugely grateful.  Sky should be proud of having such a very good person dealing with customer service, it makes a huge difference to the way I view Sky to be able to speak to someone who was willing to listen and to help. ... View more

Just wanted to give thanks to Angela (maybe not her real name) who helped me today. She spent many minutes helping me with my router speed....we got cut off after I reset my router....she was super helpful and polite. ... View more

Spoke to Ajit about increase to price on my account. As pensioners struggling with cost of living Ajit understood and sorted out the issue for us . its nice to speek with a person (Ajit) who listens and understands people's issues and he added a further surprise with a follow up call most impressed a credit to the Sky organisation  ... View more

I've had a complaint open with Sky for around 7 weeks. After getting nowhere with it, Morgan from the Cardiff office saved the day. She took the time to review my complaint and came back with a suitable resolution, avoiding an Ombudsman complaint. She is an absolute credit to the company, very professional and clearly experienced in the role. She has restored my faith in Sky and deserves a mega promotion. Thanks a lot. Posted the same on Trustpilot ... View more

YOUR ENGINEER was FANTASTIC today . He was extremely customer orientated, explained everything every step of the way, and was very polite.  I cannot praise him enough . He sorted my wifi issue where opthers had failed.  ... View more

Had an issue with my broadband contract after moving house. Fabrice went out of his way to fix. An absolute legend who fixed my issue where others had difficulty. He was relaxed, calm and a great personality. I would be happy to stay with sky just for his excellent attitude. Thank you Fabrice, an excellent employee at Sky!! ... View more

Good Service Thanks ... View more

Dear Management Team, I would like to formally commend Colin (advisor reference: Cwa72) from the Executive Complaints Team for truly outstanding service. After weeks of unresolved technical issues across multiple departments, Colin took full ownership of my case and delivered what no one else had — clear communication, expert technical understanding, accountability, and results. He followed through on every commitment, coordinated across teams, and personally ensured that both my Sky Q equipment and broadband issues were resolved correctly. Colin’s professionalism, persistence, and genuine customer focus are exceptional. In my opinion, he represents the very best of Sky and should be recognised as a standout performer — someone who should be leading and training others. Kind regards, Anthony Lawton ... View more

Hiya,  Just a quick one to give it up to the software team behind the mysky online account and app. I find admin/forms/anything detail orientated excruciating and am currently going through a little overhaul of my bills and monthly outgoings. Compared to all the services I'm using/operating Sky is so reliable, intuitive and stress-free. I just wanted whoever responsible to know it means a lot to people for whom this kind of thing isn't as easy or seamless as it is to most.    With thanks,  Ronan  ... View more

Hi I spoke to an agent around10 minutes ago and she was amazing helped me massively if someone can please find her from your team that would be great it was technical support about my sky pucks there hopefully is some notes on my account about we spoke she was amazing helped me massively please tell her thanks from me  ... View more

As I'm aware Peter got the ball rolling and msde sure I was getting required service as my order was not 💯  ... View more

Nalee helped me with a new contract. She was very professional, knowledgeable and patient. Most importantly, she was able to reduce the price increase and I am once again a very happy customer! Thank you, Nalee. ... View more

I’d like to leave some positive feedback for Alison, who helped me resolve an issue with getting my phone after I’d previously had difficulties with other support channels with in the sky mobile customer service.   After a frustrating experience where I didn’t feel listened to or helped, Alison was a breath of fresh air. She was patient, knowledgeable, and took the time to properly understand the problem. Most importantly, she actually resolved the issue quickly and professionally, which made a huge difference.   Alison’s support completely turned my experience around, and she’s a real credit to Sky’s customer service team. Please pass on my thanks and appreciation to her. ... View more

I had a really complex issue that three other sky agents hadn't managed to fix. Also had a sky agent put the phone down on me and another not ring me back. When I was losing faith and patience with sky finally Martin took over and helped and also rang me back 3 times at the scheduled times over the last few days and made sure the issue got resolved, trying different options all the time to solve the issue. Much appreciated!!  ... View more

Just want to say thanks to the engineer Gemma who attended my home in Cumbernauld yesterday. She could not have been anymore help. It was a simple fix that I could have probably done myself if the agent on the phone had chatted this through with me so did feel bad wasting Gemma's time. She made it clear it wasn't any hassle for her and sorted out linking my sky remote to my tv so I could adjust the volume (a job I could never work out how to do!) She was so lovely and my dog adored her too!   ... View more

I have been trying to resolve my issue with sky since 2024. I have been coming off each call with no further resolution. Arvind was the 3rd person I spoke to during my call and he managed to sort every issue I had within 15 minutes. He went above and beyond to make sure that everything worked correctly and that I was happy. The whole time he managed to keep me calm and hopeful. I can't thank him enough for his patience and dedication to resolving my issue. I hope he gets the recognition he deserves! Just brilliant! Thank you again Arvind. ... View more

A few weeks ago I had an issue reordering sky stream and it was an ongoing issue but I called for an update and the girl was so helpful and kind and got it sorted quickly this is the high level of service i expect from sky and wish was more common like it used to be. I'm a customer of 16 years ... View more

Today, I spoke with a sky representative named Ninad. We were directed to this colleauge after saying "contrac renewal" in the automated section of the call.   Ninad helped guide me through the process of renewing the contract and getting us upgraded to sky glass at a good price. He waited patiently as my grandson explained things to me and helped my grandson understand the process fuly to explain to me. As I am in my 80s, I often find it better to have my grandson speak to an agent.   Ninad was patient and professional, with a friendly and clear tone. During the call, Ninad ensured everything was understood before progressing and anytime we had to be put on hld he made us aware. The experience of the call with Ninad was excellent and makes me glad to have been with sky for nearly 17 years.   10/10 experience across the board ... View more

I did not receive a customer feedback form to fill out, but wanted to thank Martina from Bulgaria for her help and patience on the phone to fix a problem. Very professional, polite and helpful and a great credit to the sky team. And hope she is rewarded for her hard work in the future. Thanks ... View more

I wanted to say massive thank you to Craig, a sky engineer from Glasgow, who went above and beyond in getting me back with sky w service! ... View more

I was in a Sky Kiosk in the City Square Shopping Centre in Waterford on Friday last and dealt with a woman called Carol. I just wanted to come on here to say a massive thanks to her. She was brilliant to deal with...so patient, knowledgeable and went above and beyond to get my elderly Dad set up with his new SkyGlass TV. He'd been eyeing it up and was thrilled to finally make the purchase. She took the time to explain everything to him and get him set up.   Thanks again Carol, your service was exceptional. Sky are lucky to have you! ... View more

Sagaia I can't thank enough. Efficient,friendly, empathetic, professional and very informative. Many many thanks again. Amazing experience. Retentions department agent. Apologies if name spelt incorrectly! ... View more

On Sunday 25 January I spent in excess of one hour being transferred from pillar to post by numerous sky assts to try and confirm my email and mobile telephone numbers and trying to activate my Paramount account. Eventually I spoke to Binto or Clinton sounding name at 2.12pm on 25 January. eventually it looked as though he had sorted it out and said he would ring me back today the 26th. Jan. true to his word he rang this morning at 11.57am to make sure everything was now ok and to make sure I was alright after being stressed out with Sky yesterday. A true gentleman who went out of his way to make sure that all was now fixed, he deserves the highest of praise.                 ... View more

Just wanted to say a huge thank you to Lee, who fitted my Sky today. He called ahead to let me know his estimated arrival time, was incredibly friendly, and completed the job quickly and efficiently with minimal disruption—so I was able to carry on working without any issues.   He also went above and beyond by bravely relocating a huge spider for me! 😂 Thanks again, Lee—fantastic service all round! ... View more

I have completely forgot the advisors name, he was male and had a strong Scottish accent. His name could be Shaun. He spent over an hour on the phone today  around 1pm and was so helpful and considerate. After two previous phone calls and using the online help service I was at a complete loss and was unsure what to do next.  The adviser talked me through all my options and gave great advice. Not only did he help on a practical side, he went above and beyond to make sure I was reasurred and felt listened to! I honestly cannot thank him enough for all he has done to help. It had been a long morning of calls and no help until he stepped up! He is an absolute legend and credit to your company. I really hope you can track him down, he really does deserved the accomplishment of what a fantastic job he does! Thank you so much!  ... View more

Thank you Sky customer service  Charles in the Customer Service Department deserves credit for finally fixing my issue with Sky Stream UHD buffering and lagging Sports were unwatchable  Charles arranged for my Puck to be replaced which was delivered the next day  No more buffering or lagging  Thank you Sky Team ... View more

I had an absolutely amazing experience with the guys Noah and Shadri (Please excuse my possibly incorrect spelling) from the Cape Town Customer Support Office. I was in the market for an upgrade on my phone contract on Sunday the 18th of January roughly 8PM GMT and these lads where the greatest help ever. The dream team advised me on the best contract for my needs, and even managed to get me some great savings. They most definitely deserve a bonus for their great customer service, and they made it a seamless and amazing process. Kudos! ... View more

Suki helped me sort out my sky billing issue after hours of useless phone calls with Netflix and other sky advisors! He sorted the issue out in two minutes and his attitude and personality made the call very welcoming!   thankyou once again ... View more

Shirad assisted me in a knowledgeable and courteous manner with my Sky Contract.  Renewed my faith in customer services.  Hope that I encounter him, or someone like him again at Sky. ... View more

Thank you Mamohale for resolving my over payment issue so quickly and crediting my account. Great service Sky Mobile from phone agent Mamohale! ... View more

I totally forgot the advisors name (sorry) but she was the last person I spoke to over the phone, I hope you can find her! I recently lost my job and I'm starting to find that money is getting very tight. Along with issues with Sky+ not working and not being able to upgrade to Sky Q due to issues with accessing my dish, I needed to cancel my TV package.   I'd had a terrible and long experience on live chat and was becoming very stressed with it all, but then I called Sky and spoke to this amazing advisor... I just wanted to thank her for being incredibly kind and caring. She understood my situation, helped cancel my TV package and even gave me further advice for saving money on my broadband package. She had such a lovely compassionate tone and 100% went above and beyond with her customer service, I'm forever grateful.   In a time where I was feeling very low and stressed, this advisor made me feel heard...I even found myself getting emotional, silly I know. It may sound like such a small thing to some, but this was a big deal to me and I just needed to say a huge THANK YOU...sending love X     ... View more

This is a message to show gratitude to the exceptional level of service we received from Abnerene. We believe she probably based in Sky's South African centre. Our household has keen ears!! We had issues with our broadband speed, its fibre mbps was consistently 40 or 50mbps on the day, less than what we were paying for. For people who work from home, the reduced bandwidth was noticeable. Abnerene was able to see us through the issues, having made her test on her end. She insisted on ensuring that everything was done whilst we were on the telephone online (which is great as you don't have call up a few hour later and have to explain to a new agent). After resolving and advising us on the broadband issue. She went even above the call, and noted that our household would could benefit from a discount to an element of our TV package. This was totally unexpected. And an indicator of great customer service. We had been shopping around for alternate TV providers (Virgin, BT etc) but this has cemented us to remain for at least another 24 months. Many thanks, Abnerene, 10/10! ... View more

Neil from retention team! Neil I hope you see this message and I hope It finds you well. I hope you and family are well & I hope you all have a nice weekend to come. Neil thank you so much for sorting out my billing issue. I spoke to you on a Thursday and it was finished and dealt with on the following Tuesday. Showing that you did not forget me and how ever long it took you got the issue sorted. I would have expected because it took a few days to sort out you would have left it to someone else to deal with but you did not. I really appreciate the time you gave me and appreciate the conversation we had. Sky thank you for choosing the right people to deal with us the customers. Neil wishing you all the best for the new years.   Take care.     ... View more

nted to share feedback regarding my recent experience with Sky. Since moving to Sky in October, I encountered several issues & unfortunately had a very challenging time resolving them. I spoke with multiple advisors, but no one seemed to take ownership of the problem. However on Monday, Ian completely turned the situation around. He took full ownership of my issue and resolved it within 20 minutes. Ian was empathetic, listened carefully and ensured everything was addressed promptly. I am extremely grateful for his help and cannot thank him enough. Ian truly is an asset to Sky and his professionalism and dedication deserve recognition. Thank you Ian. (Ist10) ... View more