Send Thanks to Sky

AngieEevee · ‎22 Aug 2019

Hi, I just wanted to thank all the engineers and those involved in getting the internet back up and running yesterday, in what was undoubtedly a really stressful time for you. Thank you for your hard work and effort and you can pat yourself on the back for a job well done, i appreciate the time you took to resolve the issue and glad you can breathe a sigh of relief that it is all sorted 😁

Isabella+McFarlan · ‎22 Aug 2019

I would like to send a huge thank you to Chris Taylor a sky Engineer, he called at our property on Monday and spoke with my wife,, they spoke about her charity that helps underprivileged children, and on the Wednesday a beautiful bunch of flowers arrived for her, my daughter searched for him on Facebook to thank him, this young man goes above and beyond his job, and made my wife’s day, so sending a big thank you to him and hope sky knows what a kind and caring person Chris is.

TBlack25 · ‎20 Aug 2019

I would like to say a huge thank you to Bryan and Kirk who both helped me with my new sky mobile SIM. Bryan had a SIM sent out to me and gave me information I needed yesterday. Kirk helped me today set up my new SIM to get data working. I have had a stroke and they were both extremely helpful and made sure everything was working fine for me. I cannot thank them both enough. Best wishes Trisha

Ksanthoula · ‎18 Aug 2019

Just to say a huge thank you to customer service representative Heather for her patience, kindness and expert advice in changing my 93 year old Dad's Sky package to one more affordable yet upgraded. Super service. Everyone I have dealt with today has been very helpful. Great tip,always review your package after its expiry date.

Sitwi · ‎17 Aug 2019

I'm usually the first to complain (and probably second and third). But credit where it's due... Louisa sorted every issue I raised with her immediately over the phone, and actually compensated me beyond what I had in mind. Unfortunately it's not so easy to feed this back, so I hope this reaches the right people. If it's important, my call was on August 9 at 18:54. Thanks Louisa for your help!

xmumof3boyzx · ‎17 Aug 2019

I don’t usually leave reviews but feel the advisor I spoke to today was so kind and helpful I needed to let his manager know. His name is Mohammed and he managed to cut my bill in half 👍🏼 We also had a very nice conversation I think he could tell I was feeling down. I honestly felt like I was talking to someone I’ve known forever. We talked about why I’m feeling down and about life in general. Such a wonderful kind young man, he’s helped me feel better about things and the tough situation I am facing. Please can you let him and his manager know how happy I am with the service I received. I know I kept him on the phone for a while but he really made a difference to my mood today and I wouldn’t shut up once I started talking. Thank you Mohammed you made my day I wish you all the best for the future, hopefully we will chat again some day 😊

Anonymous · ‎16 Aug 2019

Just spoke to Paul from the broadband department. I was having to cancel as i'm moving abroad and he was brilliant! Chatty and happy and a delight to speak to. All staff should be like this!

JandMsmith · ‎16 Aug 2019

I just got off the phone with Bicky(?) She was absolutley amazing!!!!!! I've been passed from person to person, to fix an issue with my emails for the last month. 1x 30(ish)min phonecall with Bicky and its fixed. She's been fab and is so very friendly. A genuine asset to your team! Thankyou again Bicky! Mandy 🙂

Shanep1684 · ‎09 Aug 2019

Hi All, I wanted to bring some amazing customer service to your attention. The ask was not significantly difficult but Aoife one of your Customer Services representatives on the upgrades team was fantastic and a pleasure to deal with. She displayed the right balance of rapport and technical knowledge. I have worked in customer services for over 10 years and also for Sky and a numnber of other companys and have found Aoife to be by far the most helpful, bubbly and friendly person I have met / listened to (believe me i have scored thousands of quality scorecards for Sky alone). I know complaints are probably the most prominent communcations that you revieve from customer, I have been there, so wanted to ensure that my beautiful experience gets passed along. Aoife - I am extremenly grateful you anserwed my call and had such a warm and engaging conversation with me. I not only got done what I needed to but left the call informed and smiling (I rang my wife to tell her how wonderful you were). You are a credit to your employer and should be training others on how to be such a welcoming and skilled staff member. #GiveAoifeARaise Thanks again, Warmest regards, Shane Prendergast

Pickles2U · ‎08 Aug 2019

Hi, I just wanted to say thank you for a great service, Sky mobile provides. Whenever there has been occasional problems with the network it has been appreciative of the texts or emails received and it has never flustered me. Also I noticed your network is a lot stronger and can receive a stronger network in other places that I have visited to see family or friends. The swap24 was easy to do when I upgraded and I was grateful to people's patience when I called double checking things about the process. But it was all straight forward and my statements were clear on payments. I'm very happy with my new upgrade. Lastly, I purchased a SIM card recently, as I have decided to let my daughter have a phone. It was lovely to speak with someone to explain my options and made them aware of the restrictions I wanted applied and was able to cap them on the new SIM. It has provided a great peace mind and was able to set up the SIM card easy too. I look forward to giving her a phone in couple of weeks for her hard work and achievements. I really wanted to send some feedback, as it brings a better balance to any negative. As there are happy customers too! Thank you again for all your help.

Denise+Grigg · ‎07 Aug 2019

Thank you to Fraser who was so helpful when I called to ask for my sky package to be cancelled due to my husband passing away. He organised a package at a much lower cost and sent me some beautiful flowers and chocolates which was much appreciated.

ajc2801 · ‎05 Aug 2019

I recently had an Issue with my sky and after numerous hour back and forth, my Issue was solved. I can’t thank Reece Staff ID. RDU15 for his kind words and patience with myself. He is an asset to the sky team and a very well mannered man. I hope this finds his way to both himself and his superior. Thank you again Reece

Anonymous · ‎03 Aug 2019

Hi, I rang Sky yesterday to set up a new account and package for a new flat in Scotland . I spoke to Raj who was beyond helpful. He made sure the package included everything I needed and made the whole process really simple. I didn’t realise I was meant to stay on the phone to complete the survey so wanted to pass on my thanks for his wonderful customer service! Many thanks,

Pip+and+poppy · ‎02 Aug 2019

Dear Sir/Madam, I am sending this email to express my thanks for the great, friendly service I had this morning on 2/8/19. I got through to Sky quite quickly after requesting to be put through to technical support, and I was greeted by an extremely friendly, helpful man named @Kevin. He listened to my issues that I had with my Sky service patiently, and put me on the fast track list for an engineer to call out to me, as I am going away in the next few days. Not only did he assist me in a very efficient way, but also was nice and polite and chatted with me as he was organising the engineer to call. I would recommend Kevin to be put forward as employee of the month, at least, and maybe a promotion! Thanking you for the good service. Freda Hanratty.

Lewis.d · ‎01 Aug 2019

I called up sky to add a code onto my account it took me about an hour to get to speak to the right person but when i did, Kevin was great. He helped me get the best deal and advised me on a few things which was very helpful. I would like managment to pass on my massive thank you to Kevin from the Pre-active cancellation depatrment for everything he did for me, his customer service was brilliant and made sure that everything was correctly in place for me. Kevin is a true asset to your business. From myself and my partner, Thank you.

JustFixedBroadban · ‎31 Jul 2019

I recently contacted Sky due to the internet here going down (29th July 2019). I spoke with Mark who was friendly and extremely helpful. I hope he sees this, as his service was second to none, and he also enlightened me about the loss-of-service charge (or rather, lackthereof) and promptly contacted the OpenReach engineer, all after contacting me back after I had asked him to! Thank you and well done! - JustFixedBroadban

zoezoe123 · ‎31 Jul 2019

I would just like to say a massive thank you to Elvis from the online chat service! He was a huge help when setting up my broadband and talked me through the whole process, making sure that I was aware of everything and reassuring me throughout! Unfortunately the chat cut out before I was able to thank Elvis for all of his help, but I am so so grateful! As I am moving into a new flat, this is all new to me, and to have people like Elvis there to help makes everything a lot less stressful! Thank you so much!! 🙂

Samantha3 · ‎28 Jul 2019

Had cause to ring and just wanted to pass on thanks and compliment David, ID Dan06 for all his help and excellent customer service. He was extremely helpful and knowledgeable and was able to solve our issue. He is a credit to Sky..

Brinksway.48 · ‎28 Jul 2019

Hi i have recently come off the phone to Margaret (phoned 03442 414141) feeling de-stressed and greatly relieved. My husband Barry had a stroke last year and has communication difficulties which means I have to do all the sorting out of anything that now goes wrong. Barry lost his access to e mails on his I iPad and phone as the system wouldn't let him sign in with his password. Not being very well up with technology it appears we had to change his password to get the e mails back. Margaret was so patient with me and talked me through step by step how to do this via @Anonymous.com and at last I managed with her help to get the email access again. This may seem a small thing but as Barry uses his e mails and not the phone it was a major breakthrough when we got it back. What a lovely lady Margaret is and she is a credit to your team; I wish all companies had a "Margaret" when I need help. Thank you once again please pass on my thanks to her personally if you can? Regards shirley Shannon

Anonymous · ‎24 Jul 2019

@Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you! Moving home from my current to my parents address, phoned up Sky to sort out cancelling the current policy at my current address; this was superbly handled by 'Sharon' with a Scottish accent(!) at the cancellations department within 7 minutes of calling up. I was expecting to take much longer. A rare example of outstanding customer service, I'll stay with Sky in the future. I'd appreciate it if you could forward this to 'Sharon'.

Carlaluke · ‎19 Jul 2019

Hi, I just want to thank a gentleman I spoke to this evening - his name is Declan and he works in cancellations. I have been a customer service manager for an established internet retailer for a number of years and I cannot remember a better example of service from either Sky or anyone else. An absolute credit to your company and stopped a certain cancellation and turned this into a secured customer for a number of years. I hope that Declan is rewarded for this - if you require any information to determine who I spoke to then please don't hesitate to contact.

Ksren+scott · ‎16 Jul 2019

I spoke to Abby this morning - she helped me through my mini box problem, tuning my remote controls etc. She was so kind and very explicit with her instructions and help! Just so pleased I got to speak to her. Big thank you Abby!

Wickers1 · ‎16 Jul 2019

Hi, Just wanted to say well done on how you've handled the Yahoo mail security risk. Have received emails, texts and a letter through the post informing me about it and advising what needs to be done. Can't fault the communication. These things happen and you've done everything that was needed to ensure people know and understand what to do. Thanks

Kirstyleanne2019 · ‎16 Jul 2019

Thank you so much to Emma Robertson from the Hood team. I’m over 37 weeks pregnant and contacted sky via the app after stressing over my broadband signal dropping which meant my boyfriend couldn’t work from home. Thanks to Emma’s help, my issue appears to of been resolved. Emma was continuously so upbeat, friendly and helpful when I was stressing over over the issue and it was such a lovely gesture to send flowers the following day. This really brightened my day 😊 💐.

Markie36 · ‎16 Jul 2019

Sheldon you are amazing!! A MASSIVE thank you for your patience while we tried to log back into our sky account after the security breach by Yahoo! We can't commend you enough and were hoping for a way to pass on our feedback but there doesn't appear to be any other route than this one. You are a credit to the sky team and deliver an excellent level of customer service. We hope you get rewarded for your hard work. Thank you again. 😄

hinkleyhill · ‎13 Jul 2019

I called earlier this week and spoke to John- he was absolutely brilliant. Not only did he give a great service, but it was like speaking to an old friend. Could have spoken for hours! Huge credit to the Sky customer service team. Wish I knew his username, but hope someone can pass this on. Don’t know how we got into speaking about our kids, but I hope we do meet up for a pint one day and that offer to come riding with your 2 (Samantha and Luca) will always be open #ponies #whensheasksdadforahorse !!

Blue888 · ‎13 Jul 2019

Thanks so much to Tyler, the Sky Engineer who fitted my Sky dish and completed my Sky TV installation this morning. He is a great asset to your team!

Andyvonchris · ‎12 Jul 2019

I have been with Sky for over 20yrs - my first SKY Box had 16 Channels (large white dish) and was epic - Watched a few Wrestlemanias too which were not Box Office. I have always had a positive experience with Sky customer service - always helpful and polite. Installations faultless, replacement equipment made easy too. Very happy.

DDUG · ‎12 Jul 2019

Hi, I just got off the phone today 12th July 2019 at 14.40 to one of the most helpful & friendly people i have spoken to in a long time. The ladys name was Karen, she was so personable and chatty and helped me get my bill down to an affordable price which will really make a difference to me, I work in customer servcie myself and know how important it is to have people like Karen on the team and that sometimes they dont get the praise they deserve as its easier to complain than say thank you She made my day, please pass on my thanks to Karen and she deserves to be called out for her outstanding customer servcie and friendly manner. Thank you!

Lou590 · ‎11 Jul 2019

I phoned yesterday evening around 7 to cancel my tv account but wanted to keep the phone and broadband. The lady I talked to was so helpful and easy to talk to. I had beeen thinking about cancelling everything but now will stay as she made me feel like a valued customer I can’t thank her enough.

Nick+Gosport · ‎07 Jul 2019

Good Afternoon Sky, I would like to pass on my thanks to one of the members from the Fareham/ Gosport team in Hampshire. Today I had issues with the HD part of my sky box. When the engineer phone to say she would be round, I was met with a totally professional, courteous and polite young lady. She went above and beyond all that was required of her to ensure I had a picture. I congratulate the Manager of SIAN EDWARDS for producing such an excellent, well rounded professional at such an early stage in her obviously rising career. Please pass on my thanks to her. As a Health and Safety Manager myself, her Safe System of Work and correct PPE worn at all times was a credit to her. Thank you SIAN for all your help. Kind Regards NW

Jarch · ‎05 Jul 2019

Thankyou to Rachel RWA49 in your customer team. She was incredibly helpful and friendly setting me up with a new package. Kind regards J. Archer

Anonymous · ‎04 Jul 2019

Just want to say a HUGE Thank You to Ester in your Dublin service centre..Never ever have I had the pleasure of trying to disconnect only to do a full 360 because it was brilliant to know I was being listened to and dealt with by someone that actually cared enough to go above and beyond to help me .. I definitely can't commend this girl enough...... so much so I was hoping a survey email might come through to me so I may actually Thank Her and show my appreciation... no sign of the mail .. but just had to search and came across this forum, so hoping you can pass on my gratitude.... She is a total credit to the sky team and brightened my day no end .... So Thanks Again Ester for the info and the lols 😁😁, hope you get to read this mail Ohh and a pay rise for keeping another customer 👍🏼👍🏼 @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

Cg+johnstone · ‎03 Jul 2019

sorry for typos: Daniel is a credit to sky!! He is now going to show me how to use remote.....

Cg+johnstone · ‎03 Jul 2019

My thanks to Daniel engineer west of Scotland. Came to set up sky q. Most pleasant and helpful person who is still here but doing an excellent job. He is a crest to sky. No he is going to show me how to use it!

Anonymous · ‎03 Jul 2019

I would like to say thank you to. Louise Pender and she’s a Service Excellence Consultant, Customer Support – Sky Guest List Team, BskyB Customer Operations. I have been in contact with the sky with regards to our problem at Southbank Tower Flat and I have not given a proper answer/explanation on what is happening why the sky is not working properly. After a few attempts to get someone to help, I finally came across this lovely lady called Louise and didn’t let me down, she keep me posted through phone calls and email regularly on how to fix our sky problems., very helpful, cheerful and kind too. Louise is a lady that has the full knowledge of customer service. Well done Louise and God bless👏🏻👍🏻🙏🏻💐

Paulo+6781 · ‎02 Jul 2019

I would like to thank the engineer who visited us today and provided an exceptional level of customer service. He went way beyond the call of duty to sort our fault and ensured we did not require a further visit. He he is a credit to your company. Please pass on our thanks. @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

jackie+123 · ‎29 Jun 2019

Wanted to send thanks and a great review for David our Sky engieener who came out to set us up with Sky Q this morning. He could not have been more helpful and thought of a solution to make sure we could have the set up we wanted with the boxes hidden. No rushing away and no excuses. He stayed till job was done and then checked everything was working. A real assett to Sky and a very nice chap indeed. Hope he gets recognised for his excellent service !! Jackie Lennox

Customer+feedback · ‎28 Jun 2019

Sky customer feedback I wanted to say a huge thank you and well done to gorge... He helped me today with a sky mail problem.. His knowledge and patience were simply amazing!!! Such an asset to sky to have such fabulous people giving fantastic service!!! Thanks again Diane Gooding

Anonymous · ‎25 Jun 2019

I spoke to Paul at cancelation today regarding an issue I had with my sky broadband account and he was amazing, I wanted to pass my thanks on because he was awesome

Emilyat · ‎25 Jun 2019

Hi i didn’t have a chance to do the official feedback but I really wanted to let you know how wonderful our customer services representative was this evening. She was called Jenny (a Scottish lady) and she was brilliant. Did everything she could do to get us deals and discounts and really explained everything well. She was so lovely and I am sad that I didn’t get to give her the official feedback so I really hope she gets it here. Thanks Jenny 🙂

Anonymous · ‎22 Jun 2019

My brother wanted to join sky he left it up to me to get it sorted. I called sky.sales team got through to a gentleman named Danny. He was extreamly helpful happy and understood what i wanted and offered me the package best suited. So me and my.brother (rezaul islam) would like to thank danny for his amazing customer service and we request he gets the recognition he deserves. Thank u 😊

Samiamgreeneggs · ‎22 Jun 2019

Emma was awesome, 22/6/19 at 12:35pm I would like you to pass on thanks, high praise and recognition to Emma who was unbelievably helpful and fast acting on an issue I called with today. I explained I was calling from overseas and that the three previous unresoved calls to Sky were costing me a fortune, she was amazingly quick off the mark resolving my issue, leaving me stunned quite honestly. I am mid relocation back to the UK, Emma is the most on the ball, proactive and helpful person I have come across, amid all that an international move requires. The local council definitely need training and guidance from Emma. Its also worth pointing out it is really not easy to find a way to complement and leave feedback, but so many ways to easily access compmlaints procedure which is a shame. Please resolve this. Thank you

ClaireEx91 · ‎19 Jun 2019

Had a really good call with someone called Martin 19th June 2019 really helpful and friendly. Really wanted to say thank you! And hope he listened to Liam Gallagher

ailsa+g · ‎17 Jun 2019

Hi to the Sky Team, Would just like to say well done for the screening of Chernobyl a wonderful insight into what really happened in 86 the acting and screen sets were so well played out, for those who were not born then or were to young to remember we came so close to causing so much irriversible damage to this world but for some very brave souls who perished trying to protect us. They were depicted wonderfully well inthe programme .Super TV viewing

Anonymous · ‎14 Jun 2019

I spoke with Stephen today in retentions. He was really nice and handled my frustrations very well. Great job and thanks for all your help.

Rachael4906 · ‎13 Jun 2019

I had two engineers at my house today to install Sky Q. They were absolutely delightful, really helpful and easy to talk to.

ShaneyW · ‎11 Jun 2019

Ryan needs to be promoted!! I rang into your customer service department this evening after previously raising a complaint that had been raised and then closed by the previous agent I had spoken to who was most unhelpful. I called in to chase my complaint after 3 weeks with no response and got through to Ryan. He was able to help me with my original query which would have prevented me raising a complaint in the first instance. Ryan explained everything I needed to know and reassured me that he would do everything he could to help and he did! I was dreading calling in and speaking to someone that was as unhelpful as the last agent that I spoke to but after speaking to Ryan I am reassured that there are agents that are actually willing to treat us like loyal customers!! I would love this feedback to be given to Ryan and he should definitely be utilised in a customer relations role! I didn’t catch his surname but if it helps, I called in on the 11/06 at 18:20

leeneil · ‎11 Jun 2019

I just set up Sky for my new flat and the customer advisor could not be more helpful. Unfortunately i cannot remember his name. Best customer service i have received. So understanding to my needs. Explained everything clearly and even when his system went down, there was no stress. He called me back within 10 minutes to sort everything else out. Delighted with this service and delighted with the deal i got. Thank you so much.

Richard,Amelia · ‎07 Jun 2019

Hi, I just wanted to leave some feedback on a chap called Robbie/ Robin. He was working in the Value Department I believe an d helped me renew my Sky contract. He was very friendly and professional. I rarely leave any sort of feedback but I thought he should be commended. Thanks

Vervain · ‎05 Jun 2019

Thank you to Darren who installed my Sky Q couple of week ago. Such a nice man, easy to talk to and provided excellent customer service. There was a slight problem with getting a Sky Q mini subscription at the cheaper price which resulted in a call to the contact centre. But we got there in the end. Really happy with Sky, still learning the system but overall a happy new customer 🙂

roland+jenkins · ‎04 Jun 2019

Hi, we had Sky Q , installation today, by your engineer, Becky, first class , service , she was extremely efficient, installation and explanation, was explained in detail, she is an asset to you and your company, thanks, Roland...

AMuzza · ‎04 Jun 2019

After hours on the phone to various agents and departments over the past few days I was finally grateful to get through to a very helpful lady called Nicola in the cancellation team who managed to sort my problem out, help me reduce bill and offered a good Will gesture too. She went above and beyond to help recognising how much stress it’s caused me. Thank you!

Asifinho · ‎04 Jun 2019

Hi... i just wanted to give positive feedback to an engineer named Rob on 27/05/19 at 8 am... He was really friendly and done a thorough check on the problem, which we had at the time... The problem we had had totally gone and we are very thankful of his services... Please if you could pass this message on to him... That would be great...

Andrea+C. · ‎30 May 2019

Hello, I'd like to thank the rep. at the customer value team who helped me in upgrading my account to fiber yesterday. Unfortunately I did not receive the survey at the end of the call 😕 nor I recall his name...the only thing I remember is that he was playing Diablo III on playstation 😛 Thank you, I believe services like yours should be recognized by your company. Good job Sir! Andrea.

Dazonline · ‎29 May 2019

Many thanks to Keith from the Sky Tech Team! After one telephone call the issue I was having was fixed in a matter of minute. A swift and helpful service!

another-user-name · ‎28 May 2019

Been having Broadband problems for many years - all intermittant and until today unresolved. Spoke to Lyle in CS last Friday who arranged for an Open Reach engineer to call today. He went over and above to find the fault - even climbing the telegraph pole opposite our house to find a faulty connection at the top of the pole. So far so good. Hopefully this is now fixed for good.

Anonymous · ‎26 May 2019

I've just got off the phone with the house moving department, i didnt get his name! 😞 He was an awesome guy who explained everything to me clearly and straight to the point, felt like he went out of his way for me as a client to make my experience better as a whole! Because of this I have a whole different perspective of the company! Thank you very much

happyred · ‎25 May 2019

Thank you to everybody who helped sort out a problem an elderly relative was having switching over from BT to SKY, at 90 yrs old she was left with no working telephone line, after contacting SKY on her behalf the matter was fixed within hours. You’re doing brilliant work SKY, long may it continue. Thank you all.

MadMama · ‎24 May 2019

I would like to take this opportunity to Razvan who helped me yesterday to make a move from my previous supplier. He was patient and kind and honest which helped me to decide straight away if I want this change. Razvan is truly an asset to your team, he went through different options to help me find the package that I could benefit most from. His personal opinion and reccomendation made me think that he is confident in the product he’s selling and overall it’s been pleasant 45minutes. Thank you Razvan, you made my day 🙂

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