I want to say a MASSIVE THANK YOU to Nicky aka Nickolai in the help customer service team. My sky q mini box was not working an he immediately helped me and gave me the right an perfect solution that fixed the matter. He even explained the connections an where the problems would be if it says no signal or no satellite signals. We "resolved" the matter(private joke between us, as he asked me which one it was as he wanted to double check if it was solved or resolved). Overall Nicky was human! Which was fantastic - He spoke normal and his tone was helpful and polite. No script reading jus pure honest help. Thank you so much Nicky. - give him a promotion!!!
