Huge thanks to Parth Krishanan for resolving my issue. After what felt like an endless back and forth with multiple advisors trying to arrange an equipment collection — including waiting all day for no one to turn up — it turned out the collection had never been set up correctly in the first place.
Parth swooped in to save the day and arranged the collection properly straight away (I even received a confirmation email this time!). He was friendly, quick to respond, refreshingly straightforward, and efficient.
Thank you very much for turning a frustrating experience into a positive one.
