Send Thanks to Sky

All I did was phone Sky exlaining that as a long-standing TV, Broadband and calls customer and having changed fro Vodafone to Sky, my wife and I were very disappointed that whilst we could WhatsApp from our home but not outside. The lovely Scottish chap whose name I stupidly forgot to ask for, guided me through a 10 minutes process to put in all the right details in Access Point Names and it worked. I have never had anything other than brilliant service from Sky. That's we've been with them for 15 years or so. Thank you Sky ... View more

Thank you to the engineer that came today - John in ME9 area. He was extremely courteous and polite. Shoe covers worn the whole time, explained everything he was doing at every point and checked his work thoroughly.   very impressed.    thank you ... View more

Just wanted to share my thanks with a lovely lady called Taylor! Honestly, in the 8/9 years i've been with sky, iv'e never had anyone as lovely!! Really has made my morning, Honestly the friendliest person! The world could do with a few more alike! P.s - If you read this, Honey, and Coco say hey! 🙂  ... View more

Hi,   We recently had an issue with no signal (2nd time in a month). The first engineer was less than helpful, rude and demeaning.    The 2nd engineer who visited today was exemplary. He was professional, friendly, interacted with my 1 year old and went above and beyond. We had a small issue where the box wouldn't refresh the signal or something like that. He fixed the issue, then checked the dish and noted a tree nearby and said it wasn't getting in the way but moved the dish (and replaced for new) anyway to ensure when the tree grows we would have no issue. He noticed our remote was battered and bruised (due to said 1 yr old) and replaced it, joking with the toddler to leave this one alone.    I hope in the future sky implements a review system for your engineers as the previous one would have needed it but this one would definitely deserve his credit.  He is an assett to your company. ... View more

Just had My Sky Q setup, just wanted to give some great feed back,    The lady that cam to do my installation was lovely, it was her first sky installation with sky,  was here on time at 9am and was gone by 11 am, engineer done a fantastic job, cleaned up after herself as well as following goverment guidelines with correct ppe.    The installation was done to perfection with the cabelling and the sky dish, she also walked me through how too use sky Q,  would highly reccomend sky I'm a new customer and can fault anything,  hope this feedback gets mentioned to who installed my service.  ... View more

Hi I had a phone call with one of your adviser today around 13.30 to discuss my tv package but I never got the email or message to respond with feedback like I normally do! His name was Perry he was very professional and friendly, there was some delay with waiting for a response from his manger but he kept the conversation going and made the waiting time go really quickly rather than being put on hold, he gave me a great deal offering different services, this guy could sell water to the sea  ... View more

Called sky on 25 th nov on behalf of my father  query his bill , i got put through to Margaret who was amazing, so helpful and both myself and my father were delighted with the service and outcome that she provided . Very happy customer  ... View more

I was on the verge of cancelling my entire SKY package after weeks of calling and spending hours in Hold. I finally got through to an amazing SkY VIP team member called Debbie. She was fantastic. After spending 2 hours on the phone and really listening to what I needed I eneded up renewing everything. sky tv, broadband, line rental, x2 new phones. She was amazing. I was hoping some kind of survey would come through but it hasn't. If she is ever in need of a job in the Bristol area she is hired. Some people are naturally good with people. She is one of them. A true credit to SKY.  ... View more

Top top service from Sky engineer Wayne.  He truned up on time and could not have been more helpful. He quickly identified the main problem and sorted it out, and took the time to make sure everything was working properly. It makes such a difference when you receive a great service, which is so unusual!   ... View more

Dear Sky I wanted to say a huge massive thank you to Steven from moving home department. I have recently gone through a really tough time trying to shorten it up: I lost my 15 year old  nephiew 3 weeks ago and wasn't able to see my family or be on the funeral as they are in a different country, then this week I was about to move to new house fully furnished so I scraped our old furniture just to hear 3 days before move that it has been decided to not rent the property  after I already payed deposit and first month rent... I stayed on my own with two kids and no furniture no beds no sofa no table, as I already arranged for sky to move my  broadband to new property I had to quickly cancel that, i called Sky and I literally broke down saying about all those troubles, like working on a Covid ward wasn't stressful enough...I cried and I doubt I was making a lot of sense, Steven was so helpfully and so understanding bless him. I was really close to breaking point as at that point myself and my kids were at the risk of becoming homeless giving a leaving notice to my current landlord I litteraly felt like things gone horribly wrong and I didn't know what to do.  Steven listened to it all so very patiently for which I am so very grateful. Yesterday someone knocked at my door and left a parcel I didn't expected anything so I was slightly confused just to opened it and discover it is from Sky! Christmas parcel with biscuits mince pies and other festive treats this time I cried but not from sadness but from the fact of how kind Steven is. I wasn't expecting that at all. Dear Sky you do make things better for other people, and you are so lucky to have people with such a big heart working for you. A huge massive thank you for all  that you do and for a fact you haven't lost your heart.i have been with you for 6 years and I hope to be with you for many more years to come. If anyone ever say that Sky doesn't care about their customers this is a proof that they certainly DO care ! All the best and lots of love from me and my children you have put a smile on our face xxx       ... View more

Big thanks to Jason on the call centre today (in Glasgow) who not only was extremely helpful but got us a great deal - Thanks  ... View more

I would like to say big thanks to Chloe (her ID was CMS25) who dealt with my broadband query really well. I had called 30 minutes prior and the previous advisor was rude and basically lied to me so I had to call back. Thankfully i got through to Chloe and she was excellent. Please pass on my thanks to her and my positive feedback to her manager. 😊 ... View more

I would just like to say a HUGE thank you too a lovely scottish lady called Cathrine who my partner spoke to this evening to try and solve our query! We've had nothing but problems since moving into our new home with sky and was considering leaving unfortunately' we finally got through to somebody and got through to the lovely Cathrine who was super helpful, understanding and took her time to listen to what we were asking without fobbing us off, she was very kind and has made us want too stay with sky now. Thank you again for the brilliant customer service !  ... View more

Hi On Friday 20th November, I spoke with a gentleman in Customer Service regarding Sky Broadband. I unfortunately did not catch his name, but I really want to thank him for his help.   After the issues I have had with my previous supplier on the phone and through messenger, speaking to him was an absolute pleasure. He went above and beyond to make sure that the process was simple. He explained clearly what the package was, what will happen, what I need to do, billings, everything. He listened to my request and needs  and made sure that I got the right package to address same!  He is someone who was invested in his job and enjoyed what he was doing. I have been with Sky since 2008 and have had no issues, and this Customer Service Agent continued this. I felt as if I am being recognised as a customer, not a number. Being loyal is being recognised and not forgotten.  This agent should be recognised for his work. Should be used as a valuable asset to Sky.   Really wished I knew his name? I was speaking to the guy around lunchtime. I am from Tipperary. My name is Sean Mills ... View more

I'd like to say a massive thanks to Tara (I believe her name was and Scottish?)    she was the most helpful and amazing person I've dealt with over any customer service department and from the horrible time I had earlier getting to try and contact someone she was honestly a delight I couldn't praise her enough! As I normally don't leave reviews but honestly made my day.. helped me with everything I needed and more, it surely made me feel comforting and welcome to sky   so thank you a billion times over!  ... View more

Hi  I rang on thursday 19/11/20 regarding my sky package as my contract needed up dated got speaking to one of your team members called Laghan from the team in Wales. I just want to thank him for the great service I received throughout the phone call very friendly, helpful and he was able to get the right package deal for me. I would highly rate and recommended Laghan for his great costumer service and friendly chatting and taking the time to get me the right deal that suited me. I also had a problem with my Sky Q box and Laghan very kindly put me in contact with the technical team that i needed to speak. A great telephone experience throughout my phone call so thank you so much Laghan 😀  very highly recommend 👍 ... View more

Would like to give a huge thank you to ben whos with the customer sales team! Really good to talk to and very helpful! All the best for you  ... View more

I spoke to a gentleman called Tarun today for just over an hour and he was so patient and willing to help it was really refreshing. He went over information multiple times and added/deleted items from the package as I made my decision. These type of advisors are why Sky have loyal customers, after contact you truly feel valued as a consumer.  ... View more

I would like to thank the agent I spoke to today. His name was Craig and he was so helpful and understanding. I rang the sky Ireland.  I had expected a sky survey afterwards but didn't get it so jut wanted a way to say thanks.  ... View more

Work number 1 BAD 05 very helpful agent    ... View more

Hi I just like to say that I spoken to a lovely guy at sky yesterday evening the 18/11/20 named Sam, he was very help full and explained everything, a credit to sky, just wanted you to know thanks Sam  ... View more

I would like to thank Ewelina in the sky Leeds branch for all her help on my return to sky. she deserves every praise for her customer service over the phone and as i told her i have spoken to many companies and i feel they dont ever really care about their customers but more about the customers money. I believe i was put first before anything else and was given an offer that fitted me best for me and my families daily use. she explained every aspect of what my sky package included and what to expect. I can happily say that it was worth the 45 minutes over the phone and we are enjoying are skyTV package. I have recommended sky to many friends and family to which one family member will be making a call to join and i hope that they recieve the same service. ... View more

Dear Sky Team   I had received amazing service today from Garry. I will score him 11 out if 10....   He gave me crystal clear info for all parts of my queries...   Really appreciate for his efforts... Keep it up and stay safe   God Bless   ... View more

Just wanted to say a big thanks to everyone on the Sky teams, both customer service and technical. I'm joining as a new customer and have had a few hiccups but they have been dealt with fast and professionally. As a new customer I'm really pleased to have such good support. Well done everyone. ... View more

I would like to give a special thank you to the Sky costumer service advicer that I spoke to over the phone regarding my bill. He was able to respond and clarify my quiery. He showed very good costumer service was polite and friendly. This goes a long way and changes the way a costumer views the service. Thank You.  ... View more

Hi - my name is Nick, and I have been a customer of Sky for many years at various locations. I moved my contract to BT mistakingly after being sold a pup! I then had to go through a long winded process of reinstating my contract, ordering new equipment to replace the previous Sky equipment I had. I had over a month of delay waiting to receive all the kit I needed due to confusion in the system. I spoke to a. Few Sky operatives all of whom were helpful but there was still no progress. I then spoke to a lady called Marie (@MHU98 her ID which I asked for), and Marie is based at Uddinston outside Glasgow. Marie inherited a really frustrated person in me as I had spent hours dealing with first BT the Sky assistants. Marie picked up my situation, totally owned it and frequently said she'd keep in touch to check progress. Resolving things to get my final piece of equipment took a couple of weeks for her to sort, but her persistence and dedication to the task sorted things today. Throughout what was probably 5/6 separate conversations we had, Marie was a credit to your business. She was patient, thorough, and worked her way through the process keeping me informed all the way. When she said she would call me back, she did so, always at the time she had agreed. I don't know Marie, but if I had a few Marie's working in my business I'd be delighted. She was easy to talk to, always correct with security procedures and each time we spoke she was polite and charming. Her Customer service was outstanding and I am very grateful for all her dedication to help me. PLEASE MAKE TIME TO THANK MARIE FOR ME, if you have a reward or bonus system in place, Marie is more than deserving and I hope she will get some recognition for being such a good ambassador for Sky. Thanks. NICK from Herts.   @mhu98 ... View more

Have a recurring problem with my Sky Q service and contacted Sky on the telephone today. After a very short wait I was put through to Karen who helped me run through a series of checks and changes with my Sky Q box and Mini boxes.  Just wanted to thank Karen for her sterling efforts to get things sorted for us. She was very helpful and patient with me and showed a really thorough understanding of the equipment and systems. Excellent and friendly service which is a real credit to Sky and could teach many other organisations a thing or two! Many thanks Karen!   Best Regards - Ray Widdicks      ... View more

We were giving very positive feedback for a Sky employee named  Michael in the cancellation dept  (we don't know his surname but we do know he is a Celtic fan).  We were seriously thinking about cancelling our contract because of a problem but Michael was extremely understanding and very professional.  He  sorted everything out for us and we are happy to say we are staying with Sky.  He is a credit to your team. If you are able to forward this feedback to either him or his manager we would be very grateful. Thank you Steve & Julie Flann   ... View more

Hi, I had some issues getting Sky to work through my new smart TV and called up today to see if anyone would be able to help and I spoke to the most helpful man, I'm sorry I didn't catch his name but really wanted to pass along how helpful and friendly he was. Hopefully through my account you can see who I spoke to? He really was fantastic and managed to fix all my issues, eventhough I may have gone through to the wrong department as think he would usually deal with people leaving or changing their subscriptions! He really deserves some recognition for being so great! Thank you  ... View more

Life has been very tough of late for many ,a lady at Sky put my faith Back into human kindness.I have been having a few problems with the sky broadband and Nichola who works for Sky has gone above and beyond   to help me.She had monitored the job ,checked up ,communicated with me,spoke to me and has taken so much anxiety away with her kindness and proffessionalism .Im sure Sky get complaints but I think it's so important to let Sky know their staff have been great trying to figure out the fault,Nichola in particular ,you have a 5star member of staff there Sky,please look after her they are hard  to find. Engineers have been great also .Thankyou Karen Golding  ... View more

Just got off the phone with Colin. My contract had run out and he couldnt of been more helpful with explaining and sorting out my account going forward. A genuine pleasure to talk to and wish every phone call was as easy as this one. Thank you again. ... View more

Just spoke to a Bulgarian man about problems with the WiFi. Would just like to say thank you very much for his help. He was very nice and helpful. He deserves a promotion asap ... View more

Hi,   I phoned up this evening re. An issue with apps on my sky box. I called at 18.35 today, and it was the 2nd person I was transferred to, I sadly didn't catch his name.  But he was amazing, and really deserves some recognition, he was on the phone to me for over an hour. But he fixed my issue and we had a really good conversation about Star Wars and Witcher among other things whilst we waited.  He said I was a 10 out of 10 customer. He was a 12/10 advisors, please let him know he's brilliant.    Thank you 🙂  ... View more

I would like to say a huge thank you to your engineer who called yesterday. He was most polite, helpful and patient in resolving my problems with broadband and my hi hi set up. Whilst it took some time to get an engineer to call, the visit was very positive, especially in these COVID times. His name is Mark from Lowestoft and he is certainly a credit to your organisation. Can I be assured this feedback is directed to his manager please. Kind regards john ... View more

Hello   I recently upgraded to the new iPhone 12 Pro online. But there was an issue with my swap returns packaging and rang up to ask to have a new envelope sent out. I spoke to a guy called Carl in Glasgow and he was super helpful. He even took ownership of the issue and sent me text messages to update me with the replacement packaging process and let me know by text when it was sent out to me.    Safe to say the following day the returns packaging arrived and I'm able to complete my swap with ease now. It's rare to have an advisor take actual ownership of a situation and show that they care beyond just the time they're on the phone to you for. Having working in a contact centre before it can be disheartening not hearing you've done a good job so I wanted to make sure he got the recognition he deserved. I feel he really went the extra mile with my query and got it sorted quickly and understood the detriment I'd be under if I wasn't able to send my old handset back in time to retain the value and quote given to me at the time of the swap.    So thanks very much Carl. I appreciate you taking the time out of your days to update me on the case by text. Once again great service from Sky - 10/10 - Adam ... View more

Thank you very much to the Sky engineer who came out last Sunday to do my instal. I cant believe I get text messages to ask out the phone customer services but not the engineer, well done sky installations. ... View more

Hi   i just wanted to say big thank you to the last sky advisor I spoke to.  my broadband is working great and just wanted to say Thankyou to him   thanks  ... View more

I've had occasions when I've felt badly let down by Sky's systems and customer service but this week the engineer and his local area manager provided outstanding service and I want to convey my appreciation and thanks to the two employees and to Sky. ... View more

I have just had my sky HD boxes upgraded to sky q signature pack. Thrilled with the product offering and pack. Moreover the service and professional customer service provided by the engineer was first class. Mark was my engineer here in Rushden today (4/11/20), he was very clear on his plans, covid secure procedures and answered all my questions on the new service. Mark is a credit to the company. ... View more

After spending days trying to fix my WiFi connection, I spoke to one of your colleagues who gave me some tips and my wifi signal is now excellent!   Not only he was very helpful, but also perfectly efficient, intuitive and understanding- excellence in action.  Unfortunately I was not able to catch his name, but it was regarding my account [removed] please pass on my thanks! I have attached a photo of the time I called in, hoping that you will be able to find the advisor and thank him for me!  He is a true asset to your company!    Moderator note: removed personal information ... View more

Hi,   Rang up to make some changes to my Sky TV package and spoke to Lauren but I hung up before giving feedback at the end. She was really helpful and dealt with my request quickly and effictively, 10/10. ... View more

Hi I want to say a massive THANK YOU to Jacq sky engineer who came out to my house on the 2/11/2020. Did call me me in advance to let me know what time she coming, she was professional kind and helpful showed me how to used sky Q and also was brilliant with everything thank you again Jacq hope you gets this message.  ... View more

I started a phone conversation with the intention of cancelling my Sky TV subscription, and indeed my Sky mobile, I was so angry about how difficult it was to find a solution to my issues - a faulty SkyTV box. I got caught up in a never-ending loop, only ever being told that "90% of customers find solutions...". You do not seem to want to help the 10% that can not find a solution therein.   By stating my intentio to cancel I found myself  talking to your agent, Ikran. She was very good at trying to resolve my issue, and I really wanted to let her managers know how very good she is. However I hung up before I remembered to stay on the line to do the feedback thing, and I have not had a routine follow up, either by text or email to do so.   Accordingly I am using this route in the hope that my appreciation is registered, and her skill and charm is recognised appropriately.   kreg Peter ... View more

Hello, just wanted to send some praise to Jimmy who we called today to help sort our WiFi connection out. He was fantastic and an absolute delight to talk to, we hope he has a lovely day!  ... View more

A massive thank you to Charlotte from the sky customer service team who has gone above and beyond to set me up with sky tv and broadband. She was polite, professional  and bubbly, lovely to talk to, and has left me feeling happy and confident with my contract with sky after being let down by many other companies. Thank you Charlotte! Keep doing what you're doing 🙂 ... View more

I just wanted to say a big thank you to Niamh from the Home Move Team who helped me with a big conundrum this evening! I rejoined Sky recently and it had somehow got set up for my old address and I was having kittens trying to get through and either stop it/switch it to my actual address! Finally, there was Niamh! She helped me with all the relevant info and told me the best steps we could take to get it resolved. She's even going to ring me back on Sunday and start everything from scratch to make sure I get my Sky services at correct address. Thank you Niamh! 🖤 ... View more

Hi    I would like to say thank you to a member of the Sky Team: Simon Hepburn (ID: SHR32). I spoke to him yesterday about sorting my dad's account for my mum after my dad died at the beginning of October. Simon was really helpful yesterday, said he would call me back and even though he was unable to do that due to being delayed with another customer he texted me to apologise and said he would call today which he did. I spent a long time on the phone with Simon today who arranged for my mum's mobile contract to continue given the circumstances and tv account to be transferred over to her with some changes to the package.    Simon was brilliant, explained each step of the process and did everything he could to make the process as simple and straightforward as possible, which is especially important at the moment given the situation.    Simon is a credit to the company and I hope to deal with him again in the future. ... View more

Just want to thank Paul who dealt with my request to cancel yesterday. I am really happy with the deal he offered me.  He was just great, thanks Paul. ... View more

I would just like to say thank you to a lady called Rebecca from Scotland rang today to sort my mum sky package out and she was brilliant did everything I needed and more, great personality and humour, please can someone tell her thank you from me and my mum, great service  ... View more

Today, I spoke to a Sky advisor called Jay, and I just wanted to mention how helpful and patient he was.  Just based on his customer service alone I would definitely recommend Sky to others! ... View more

I'd like to send a massive thank you to Rhea (apologies if the spelling is incorrect). The level of  customer service provided was by far the best I've ever experienced, very exceptional. Such a kind, polite, knowledgeable and super friendly person. Definitely an asset to the sky team 👍🏻👍🏻  Thank you so much for all your help! You've been absolutely amazing 😊😊😊😊 ... View more

I just wanted to send thanks for the call I just had with a Sky employee who helped with moving my Sky broadband and phone to a new address, and also signing up to Sky TV & Cinema. I am sure customers can be quick to send complaints so I wanted to send some thanks. The representative that assisted me was clear, helpful, friendly, and answered all my questions. He helped me sign up for a plan that works best for me, and I am really appreciative of his expectional service and time. Sorry I do not have his name to pass along, but just wanted to say a big thank you!! ... View more

Many thanks to Kirsty who help me sort out my account today, she went the extra mile and was very friendly.  Full marks for her attitude and efficiency.   A real credit to Sky!  😊 ... View more

I just would like to say a big thank you to John and Ian (Manchester) the enginers that fix my Sky tv viewing problems today 21/10/2020. They were ever so lovely, friendly and helpfull, as well as also very good with social distancing and methods to make me feel very secure.    Thank you!!! 😍 ... View more

I want to send a thank you to Jamie Henderson in the Home Moves Support team... after originally being given some wrong information about my move, Jamie called back to correct it and get my move booked in within a reasonable time frame!   Exactly the service I expect from Sky, so my faith is maintained!   Great job, Jamie! ... View more

Had a Sky Q installation on 10th Oct. MDU engineer (can't remember his name!) was with a  phone call 10 min prior to give me notice. He was quick, knows his stuff and put in the right equipment (plug-in adaptor and PSU) into the shared system and even spent time on cable management to make sure the cables are tidy. Got me set-up and working right away. Also explained to myself and the property manager what to do for the other block. Great guy!  ... View more

Good Afternoon  I just wanted to say a big thanks to one of your customer service staff called Brian Awoto, currently working from home  but is from the Stockport branch. I have been a SKY customer for approx 30 years over 2 addresses and having spoken to Brian on Monday 12th October 2020 it is by far the best customer services I have received ever, not just SKY, he is a credit to your company and just wanted you to know what a fantastic employee you have, he not only sorted my problem with my new SKY Q but was such a lovely person, chatting to me while fixing the problem then when he asked why I hadn’t used my Sky VIP I explained wasn’t sure how to do it he went through everything with me, then sent me one of the gifts in the post. In a time where everyone is quick to complain I wanted to let you know what a great job he has done. Please pass on my thanks to Brian. also just an observation that there are lots of signposts on how to complain but nothing much to praise your staff, I hope this gets back to his line manager. Thanks Tracey ... View more

After cancelling the household sky account due to it being in my ex partners name I was in two minds whether to continue using sky. I had a negative perception of sky until I spoke with Steve and Paul in Eldon Square, Newcastle today. They discussed the various options and offered a good skyQ package that they tailored to suit us. Above all they were very friendly and made the whole process enjoyable. I recommend anyone to stop by their stand.  ... View more