Wifi Drops out on Ring Door Bell

[Seve35]

We have had Sky Broadband and Sky Q installed since June 2022, we are experiencing WIFI disconnection on our Ring Door Bell and camera, never had the problem when on BT WIFI, anybody experienced this?

[TimmyBGood]

@Seve35 

The most likely explanation is you've experienced a drop in WiFi range due to changing from the BT Hub to the Q Hub and consequently the doorbell isn't getting an adequate signal.  Sky may be prepared to supply a wireless booster, although technicallya doorbell, being by definition outside the property, doesn't necessarily qualify.

[Seve35]

@TimmyBGood 

Thank you for your reply, we have 2 x Sky Wifi booster, with 1 literally with 2 meters of the ring door bell, and the Wifi signal by the front door is good

[TimmyBGood]

@Seve35 

In that case you might want to try the trick of separating the WiFi bands at the Hub.

As posted by @jamesn123

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser. To access the page, you'll need;

username: admin

password: sky OR your WiFi password

- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

[Seve35]

@TimmyBGood 

Many thanlks, i'll give it a go and advise outcome 👍