Broadband / MS Teams issues

[ChocolateTeapots]

Moved to Sky BB from EE few weeks back and have been struggling with MS Teams ever since.  Messages are either delayed, or send in the wrong order and images pasted into the chat rarely send.  Everything else other than the Sky router/ISP remain the same.  Have also isolated the issue to the network given I can use Teams reliably from my phone/hotspot.  Have spoken to Sky and they tried to convince me it was the laptop, nope.  They are sending an engineer and plan to fit a bunch of the Max Pods to improve the WiFi signal.  I am unconvinced.  Anyone else seen something similar / have any idea before I start battling to leave and go back to EE.

[jamesn123]

@ChocolateTeapots 

Have you tried disabling Sky Shield?

[ChocolateTeapots · Accepted solution]

Turns out it was the advanced security session which needed to be changed back to "WPA2".

[runningboy]

We're these setting in the BB router or laptop being used for Teams. I've had no problems with BT but since moving to Sky my MS teams calls lose connection but then I get reconnected after a short while, really frustrating and sky telling me no issues and it's my works laptop.