I get error Your hub's WiFi is switched off

[Shaji+N]

Hello all,

I moved my broadband from "Sky Broadband Ultrafast 1" to "Sky Full Fibre 300" and "Sky WiFi Max" a couple of days ago..

With the new white hub, I get error "Your hub's WiFi is switched off".

The diagnostics takes me to link "https://www.sky.com/productsettings/bb-and-talk/advanced-security/disable-wifi" but I get message "Whoops, there's been an error".

Also, the Sky Q box cannot be connected using the WPS option; instead I connected it using 3rd party router option with password.

How to resolve this issue?

Thanks in advance, and best regads,

Shaji

[Shaji+N]

To add,  under product settings --> Broadband and Talk Settings --> I get message "Come back when your Sky Broadband's been activated" for options Broadband Shield, Advanced Security and Advanced Settings..

[Shaji+N · Accepted solution]

All,

After talking to Sky Support Team over the phone, the issue was resolved when I re-checked the next morning.