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Discussion topic: Phones keep disconnecting from WiFi

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Nicola148
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Phones keep disconnecting from WiFi

‎25 Feb 2025 08:41 PM

WiFi cutting off. Have tried turning it off and on again. Not sure what else to try. 

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caesarome
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Re: Phones keep disconnecting from WiFi

‎25 Feb 2025 09:51 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nicola148 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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