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Discussion topic: Lost broadband router

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Avatar for Locket1985
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This message was authored by: Locket1985

Message posted on ‎27 Feb 2025 10:01 PM

Lost broadband router

I have misplaced my router during moving. How dom I get a new me one

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Feb 2025 04:54 AM

Re: Lost broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Locket1985 

You will need to call Sky and explain the issue. Did you arrange a Sky Home Move as you may need to rearrange your engineer appointment?

For the non return of the lost hub you'll be charged up to £75 depending on which hub it was 

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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