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Discussion topic: Voice light goes amber frequently.

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This message was authored by nirishdaisy This message was authored by: nirishdaisy

Re: Voice light goes amber frequently.

@Kev205  Had no problems since my fix.  Mine wasn't  intermittent a few times a day/week.  Mine was intermittent several times an hour every hour.  Hope you get sorted soon.

This message was authored by Masher- This message was authored by: Masher-

Re: Voice light goes amber frequently.

And again. 4 nights in a row. Getting sick of it now. 
Has anyone been able to cancel their contract for this fault?

This message was authored by Digitaljunior This message was authored by: Digitaljunior

Re: Voice light goes amber frequently.

Internet went off again tonight 10pm

 

For those people having issues do you have a MESH system plugged into your SKY Router such as Linksys or Belkin ?

 

Can people reply yes or no ?

 

SKY are interested in this information.

This message was authored by SiG72 This message was authored by: SiG72

Re: Voice light goes amber frequently.

No.  Nothing except Sky's equipment. 

This message was authored by Kev205 This message was authored by: Kev205

Re: Voice light goes amber frequently.

No. I have no extension leads, adapters or any Ethernet connections. No mesh. I did think it was my security cameras trying to connect. Changed them all. Still happens. 

This message was authored by Digitaljunior This message was authored by: Digitaljunior

Re: Voice light goes amber frequently.

So based on two replies of no Mesh connected it appears its not a Mesh that causes it.

 

Anyone else have issues but no Mesh ?

This message was authored by Consider+leaving This message was authored by: Consider+leaving

Re: Voice light goes amber frequently.

What do you mean by "mesh". Sorry. After six months of sky broadband/WiFi issues having had excellent service throughout lockdown and with the 4 port router getting the amber voice light frequently at least once an hour every day with no actual proper support, I did have the router plugged in to a three point plug. If this was the issue, that would have been so simple (ish) to sort. Now with BT with extensions, plug adapters etc. 2 weeks of uninterrupted WiFi. That's my suggested solution. Did phone sky at least three times a week so they had plenty of evidence to release me from contract 

This message was authored by Digitaljunior This message was authored by: Digitaljunior

Re: Voice light goes amber frequently.

By Mesh I mean basically wifi boosters not supplied by SKY attached to the SKY router via ethernet.

 

Something like Belkin or LInksys do them to give you better Wifi coverage.

This message was authored by Consider+leaving This message was authored by: Consider+leaving

Re: Voice light goes amber frequently.

In which case no, I had a booster supplied by Sky. Thanks for confirming. Hopefully Sky can resolve this common issue for you all

This message was authored by Masher- This message was authored by: Masher-

Re: Voice light goes amber frequently.

It's almost a daily occurrence now at just after 10pm. 
I called Sky this morning after the rigmarole of finding the number within the endless loop of the help section (0333 759 2762)

 

I explained the issue and he did the usual, checked the line, asked me to reset hub and check the line again. Stable connection apparently. And then he said it's been unstable in the last few days. I disagreed, it's normally a good connection without the orange light. 

He's booked an Openreach engineer to come check the line. Seems pointless to me because the issue only happens just after 10pm, not intermittently throughout the day or at other times. 

I also asked about the "Speed Guarantee". Only comes into effect when you have a connection, so this issue doesn't cover that. 

I informed him also of the amount of people having this issue at or around 10pm. I got the impression he has a post it note on his screen to not acknowledge it! 

Have to wait now for the Openreach engineer and see what they say. 

 

 

 

This message was authored by Kev205 This message was authored by: Kev205

Re: Voice light goes amber frequently.

10pm. Booooom! Orange light. 
I'm sure if we discuss other internet providers on this feed and offers we get. I bet this thread would get looked at. Roll on December. 

This message was authored by RCV8206 This message was authored by: RCV8206

Re: Voice light goes amber frequently.

My patience with Sky broadband has finally gone because of this issue. I am switching to EE as of next week, my early termination fees will be around £250 which isn't ideal but I can't continue with the regular disconnections and no help from Sky. Just so everyone knows, EE will give you £50 towards your early termination costs

This message was authored by Digitaljunior This message was authored by: Digitaljunior

Re: Voice light goes amber frequently.

The VOIP amber light came on again at 10.05pm twice last week.  Still no solution offered.

 

I'm very close to changing to EE or BT and have given SKY 10 days to fix it.

 

SKY have said they will waive any termination fees due to the issues I have experienced so it maybe worth asking SKY to waive your fees as well.

This message was authored by Anthonyh1976 This message was authored by: Anthonyh1976

Re: Voice light goes amber frequently.

Since I have moved both my sons Xbox One X's to wifi rather than ethernet I haven't had any drop outs.

This may be a coincidence as Sky were looking at my issue and tweaking settings but I have never had any feedback from them!

This message was authored by phillipspd This message was authored by: phillipspd

Re: Voice light goes amber frequently.

Fingers crossed, but mine's been stable since switching Ethernet connections to WiFi

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