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Discussion topic: TP Link AC2100 Problems

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This message was authored by Lovedayuk This message was authored by: Lovedayuk

TP Link AC2100 Problems

Evening all.

 

I've been having issues with wireless connectivity with my Sky Q Modem. 

 

I've decided to replace the Q modem with a TP Link AC2100... this is where my problems started.

 

I've followed the instructions and replaced the Sky Q modem. But unfortunately I'm not getting an interest connection to the new modem. When setting up the box through the 192.168.1.1 etc I've tried Sky and also Sky(mer). 

 

Any suggestions would be appreciated. 

 

Thanks

 

Chris 


Best Answers
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty Answer

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Lovedayuk 

I'm not sure the settings show correctly when using a phone, unless you've requested the desktop version.
Are you able to connect directly to the device via an ethernet cable?

 

**edit with set-up notes

  1. Plug in your TP-Link to a power supply and connect the grey DSL cable to the corresponding port on the back of your router.
  2. Connect the other end of your DSL cable to the micro-filter that comes with the router and connect it to your phone socket. If you already have a micro-filter, replace it with the new one.
  3. Connect the network cable to port 1 on the router, then connect the other end to your laptop.
  4. Open a browser window and navigate to http://192.168.1.1.
  5. The TP-Link will ask you to set an admin password – make sure you use something secure.
  6. Once in, the TP-Link setup wizard will start:
    • Input your location and time zone. Click Next.
    • Select Sky(MER)_VDSL from the ISP list. Make sure it’s this one, as this is Sky fibre. The other Sky option in the list is for Sky Broadband and will not work for fibre connections.
    • In the username field, enter abcdefgh@skydsl
    • In the password field, enter 1234567890abcdef
    • Click Next, then set up your wireless network how you see fit.
    • The TP-Link will then test the Internet connection and you should see a success message. If you do not, wait for the DSL light to stop flashing and try again – it should work just fine.
  7. That’s it! You're now connected to Sky fibre via your new TP-Link router.
* * * * * * * * * * * * * * * * * *
"Sometimes, the only choices you have are bad ones, but you still have to choose"

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Lovedayuk
Topic Author
This message was authored by Lovedayuk This message was authored by: Lovedayuk

Re: TP Link AC2100 Problems

Just clarify once I've selected Sky (MER) the next page does not have an option for me to input the username: abcdefgh@skydsl etc.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Skull+Treaty 

 

Calling on your expertise. Been a while since i saw a tp set up and can't find any of your posts 🤞👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Lovedayuk 

Are you using the tether app or the quick set-up via a laptop/pc connected via Ethernet cable?

Is it the VR2100 AC2100 device? 

* * * * * * * * * * * * * * * * * *
"Sometimes, the only choices you have are bad ones, but you still have to choose"
Lovedayuk
Topic Author
This message was authored by Lovedayuk This message was authored by: Lovedayuk

Re: TP Link AC2100 Problems

Thank you for the quick reply. 

 

I'm trying to set up the modem with my phone through wifi via the 192.168.1.1  etc. I manage to log in to the settings and complete the set up. But there is no option to input the username and password as above.

 

Yes, I'm using the Archer VR2100 Ac 2100.

 

Thank you

 

Chris

 

 

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty Answer

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Lovedayuk 

I'm not sure the settings show correctly when using a phone, unless you've requested the desktop version.
Are you able to connect directly to the device via an ethernet cable?

 

**edit with set-up notes

  1. Plug in your TP-Link to a power supply and connect the grey DSL cable to the corresponding port on the back of your router.
  2. Connect the other end of your DSL cable to the micro-filter that comes with the router and connect it to your phone socket. If you already have a micro-filter, replace it with the new one.
  3. Connect the network cable to port 1 on the router, then connect the other end to your laptop.
  4. Open a browser window and navigate to http://192.168.1.1.
  5. The TP-Link will ask you to set an admin password – make sure you use something secure.
  6. Once in, the TP-Link setup wizard will start:
    • Input your location and time zone. Click Next.
    • Select Sky(MER)_VDSL from the ISP list. Make sure it’s this one, as this is Sky fibre. The other Sky option in the list is for Sky Broadband and will not work for fibre connections.
    • In the username field, enter abcdefgh@skydsl
    • In the password field, enter 1234567890abcdef
    • Click Next, then set up your wireless network how you see fit.
    • The TP-Link will then test the Internet connection and you should see a success message. If you do not, wait for the DSL light to stop flashing and try again – it should work just fine.
  7. That’s it! You're now connected to Sky fibre via your new TP-Link router.
* * * * * * * * * * * * * * * * * *
"Sometimes, the only choices you have are bad ones, but you still have to choose"
Lovedayuk
Topic Author
This message was authored by Lovedayuk This message was authored by: Lovedayuk

Re: TP Link AC2100 Problems

Thank you. A quick change from mobile to Web and it worked a dream. 👌

This message was authored by Dil1990 This message was authored by: Dil1990

Re: TP Link AC2100 Problems

Hi I am trying to do this using an Ethernet connect to my laptop but it still doesn't work for me.  I followed all the steps you have mentioned except I have a filtered socket so I don't need to use micro filter provided. 

any suggestions?

This message was authored by Dil1990 This message was authored by: Dil1990

Re: TP Link AC2100 Problems

Also not sure if it is relevant but I don't see the dsl indicator light on the router. It only ever lights up when the router is switched on and then goes away

This message was authored by Coolguy666 This message was authored by: Coolguy666

Re: TP Link AC2100 Problems

Hi there I have a tp link ax 1800 router, but do have fttp connection would this setup work for me?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Coolguy666 

 

For tp link on fttp this should work

 

Tp link AX is on latest firmware



IPV6 on (advanced menu option)

Dynamic IP (SLAAC/DHCPv6)

advanced settings: DHCPv6

prefix delegation enabled

DNS address: get dynamically from ISP



IPv6 LAN



SLAAC + stateless DHCP

MAC Clone: Use Default Mac address

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Coolguy666 This message was authored by: Coolguy666

Re: TP Link AC2100 Problems

Oh my! just returned my tp link router today as the wifi speed were really terrible, on the access point configuration. I tried switching off the wifi on the skyhub and just connected the wan port from tp to sky hub. Anyway I have returned it to get the modem router 2800vr,  would it be the same steps for a router with modem too?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Coolguy666 

 

For tp vr dsl modem routers :-

 

1. Connect the network cable from the FTTP wall box to port 4 (labelled LAN/WAN)

2. Login to the router and click advanced at the top.

3. Click Operating Mode and change to "Wireless Router Mode" press "Save"

4. Once ready, while on the "Advanced" setting again, go to "Network" -> "Internet"

5. You will see an empty table, click "Add" in the top right above said table

6. Change Internet Connection Type to "Dynamic IP"

7. Ensure IPv4 remains ticked.

8. Tick IPv6 (wont be selected at the moment)

9. Do not clone mac

10. Press Save

11. Wait, it can take a minute or two but should eventually show connected.

12. Enjoy a better wireless experience

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Coolguy666 This message was authored by: Coolguy666

Re: TP Link AC2100 Problems

Thank for replying, just out of curiosity should I be connecting to the ont directly when performing this steps or should I still be on access point mode.

Thank you.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: TP Link AC2100 Problems

Posted by a Superuser, not a Sky employee. Find out more

@Coolguy666 

 

Direct in wireless router mode

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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