Solved - connection to Wiser heat hub Sky WiFi Max

[Alsy933]

My Wiser heat hub lost connection to Wifi after changing to Sky Wifi Max, I had no control of the heating or h/w through the app.

After a lot of toing and froing with the very helpful Drayton technical help desk, they solved it by doing the following

1) Disable all wifi boosters

2) Follow the change wifi instrcutions on the app - from memory

a) press the set up button on the heat hub

b) the app asks you to open wifi settings on your device and select the Wiser xxxxx network

c) accept connect without internet

d) return to app it'll ask you to connect to your sky wifi

e) select Sky wifi and enter the password

f) you should then connect and a green tick will be displayed

g) I think the heat hub setup light should now be solid green

3) In wifi settings on your device - return to Sky wifi

4) You should now be connected to the heat hub through your sky wifi

5) You can now turn your boosters back on

Worked for me but don't know what the answer is if you don't have boosters

NB I deleted my account before doing this due to reading another help post somewhere - don't do this unless absolutely necessary, it's a real pain to set everyting up again

Hope this helps

Moderator note: subject of thread updated to better reflect the conversation

[KevNewMedia]

Hi @Alsy933 

Thanks for sharing and welcome back 😀

When you say you switched your boosters off, what were these? Sky boosters, Sky WiFi Max pods, or 3rd party boosters/powerline?

[Alsy933]

HI,

Don't know the exact name but they are the lozenge shaped things that plog into a 240v 3 pin socket

[Markrobsky]

My experience, changing from BT to Sky, Wiser could not find the sky wifi, even put in manually. Read your post so I gave it a try, and to be honest it was no different with booster switched off. One step away from a large hammer, I tried taking the wiser control panel off the backplate and putting it back on, basically switch it off, switch it back on, or a hard reset, or whatever you want to call it. Still with the booster unplugged I tried again and it found the new wifi immediately. All sorted, whether or not it had anything to do with the booster I don't know, but thank you for posting this, I'm glad it's not just me that has problems.