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Discussion topic: Gigafast broadband speeds are not what you guarantee

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This message was authored by chanman This message was authored by: chanman

Gigafast broadband speeds are not what you guarantee

Gigafast broadband not at speed you guarantee its running at 91mps to 99mps

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Gigafast broadband speeds are not what you guarantee

Posted by a Superuser, not a Sky employee. Find out more

@chanman 

 

What device are you using to check speeds and are you using wifi or ethernet .

 

Could you run an ethernet test using fast.com or nperf.com with nothing downloading on other devices

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Gigafast broadband speeds are not what you guarantee

Posted by a Superuser, not a Sky employee. Find out more

@chanman how are you measuring speeds? Unless you have the new Wifi Max hub wifi will top out around 600Mb/s close to the hub but will be lowerfurther away. If using ethernet a gigabit connection should deliver around 900Mb/s but use a device with a Fast Ethernet port you will only get 91Mb/s give or take. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Gigafast broadband speeds are not what you guarantee

Posted by a Superuser, not a Sky employee. Find out more

@chanman 

 

In addition to @Chrisee comment if you are using an ethernet device on a windows pc/laptop follow the instructions below to see what the ethernet card is set to and to see if you can change it to gigabit

 

to check what speed your card is currently set to :-

Go to the icon of the taskbar
Locate the icon Internet
Press on network and internet settings
Click on Ethernet
Click change adapter options
Double click on Ethernet. There, you get the speed, it can be 100 mbps or 1Gbps. If it is the second, we do not have to do anything, but if it is the first we have to configure the card

Then If you have a windows pc you can change the card settings as below



In the window where the speed was indicated, you have to click on properties
Check that the option Microsoft network clients is marked, if not, do it
Click on set up
We go to Advanced Options
Search Speed ​​& Duplex
Change the value to 1.0 Gbps Full Duplex
Accept

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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