Fibre installed recently and not getting speeds I am guaranteed

[LinsonLee]

So 3 days a go a got fibre installed in the house, right after installation it was tested and I was getting 90mbps down and was told it would climb to the 500mbps i am paying for. But it is still at 90 and has not went over this since the installation. Will it reach 500mbps?

[cookiemonsteruk]

@LinsonLee 

How are you testing via wifi or ethernet ?

If using a windows pc laptop check your ethernet card is set to 1000Mbps full duplex as shown below

to check what speed your card is currently set to :-

Go to the icon of the taskbar
Locate the icon Internet
Press on network and internet settings
Click on Ethernet
Click change adapter options
Double click on Ethernet. There, you get the speed, it can be 100 mbps or 1Gbps. If it is the second, we do not have to do anything, but if it is the first we have to configure the card

Then If you have a windows pc you can change the card settings as below



In the window where the speed was indicated, you have to click on properties
Check that the option Microsoft network clients is marked, if not, do it
Click on set up
We go to Advanced Options
Search Speed ​​& Duplex
Change the value to 1.0 Gbps Full Duplex
Accept

[LinsonLee]

The adapter was already set to 1.0 Gbps Full Duplex what should I do now? 

[cookiemonsteruk]

@LinsonLee 

What category ethenet cable are you using? It needs to be category 5E minimum to be gigabit compliant 

Also if you log onto your hub by entering 192..168.0.1 into the address bar of a browser and click on ethernet along the top then sign in with

Username        admin

Password         wifi password on the back of the hub

And check the ethernet is set to gigabit 

[LinsonLee]

My ethernet cable is a CAT 6 cable

Also I checked the router setting you mentioned and it was set to gigabit ethernet

[TechmanagerMal]

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@LinsonLee wrote:

So 3 days a go a got fibre installed in the house, right after installation it was tested and I was getting 90mbps down and was told it would climb to the 500mbps i am paying for. But it is still at 90 and has not went over this since the installation. Will it reach 500mbps?

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I would contact Sky Support and get them to check with OR if you are on the correct profile ie.550/75Mbps.

[LinsonLee]

Sorry what do you mean by correct profile? 

[Highlinder]

@LinsonLeeWhat speed are you supposed to be on for ultrafast 15, 500 or 900?

[LinsonLee]

I am supposed to be getting 500mbps

[Highlinder]

@LinsonLeeWhich site are you using to run to find out your speed of your connection from?

[TechmanagerMal]

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@LinsonLee wrote:

Sorry what do you mean by correct profile? 

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Ultrafast Plus is set to 550/75Mbps by OR, I am suggesting you check with Sky that it has not been set incorrectly by them (OR).

[LinsonLee]

I have used several different sites to test my download speeds, they all say the same thing. Around 90mbps

[reddwarfcrew]

Do you have a SkyQ or Sky Mini also connected via ethernet? If so there is a bug which limits the it to FAST not GigaFast.  Unplug the ethernet from the Qs and you will go back to gigafast.

[TechmanagerMal]

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@reddwarfcrew wrote:

Do you have a SkyQ or Sky Mini also connected via ethernet? If so there is a bug which limits the it to FAST not GigaFast.  Unplug the ethernet from the Qs and you will go back to gigafast.

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Not in every case, I'm afraid, I have my Q box hardwired and I still get 525/75 on Ultrafast Plus.

[reddwarfcrew]

Good to know, but worth the OP testing it out to see if they have the bug surely?