Broadband engineer hasn't turned up

[Evans8284]

My brother was expecting the broadband engineer to set up his broadband today between 1pm and 6pm, but the engineer hasn't arrived and on his tracking order it says it was completed. He had no updates or even a message from the engineer to say when he was arriving. So my brother has been indoors waiting all day. He still waiting for his Hub also to be delivered.

[Highlinder]

@Evans8284  Is there any tracking information about the hub delivery? Also which type of broadband was getting installed?

[Evans8284]

He's broadband is superfast and it says sky hub delivery coming soon, but it say sky engineer completed 

[Highlinder]

@Evans8284  And the activation was supposed to be today? Is the phone line working. Can you check that Sky have the line by dialing 17070 and you should get a greeting saying welcome to Sky followed by the phone number of the line.

[Evans8284]

Yes it was supposed to be activated today but he hasn't received sky hub and when you check on his orders it says sky hub delivery coming soon 

[Highlinder]

@Evans8284Does the phone line work and does this have a dial tone? If it does can your brother please dial 17070 and tell us the greeting that they get.