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Discussion topic: tv lagging and slow

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This message was authored by KirstyJones This message was authored by: KirstyJones

tv lagging and slow

I have moved the tv onto the back wall of the kitchen and now it's lagging and slow constantly. I can only assume the signal isn't reaching the tv anymore as it is the furthest point from the router. it's not a large hosue just average size though, would the distance be the issue?

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: tv lagging and slow

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: tv lagging and slow

Posted by a Sky employee

Hi there

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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