IPs have wrong geolocation ROI

[bittihuduga]

any update from any customers?

i tried contacting the support on whatsapp, live chat here and even on phone support.

everytime i contact i had to explain my problem...and i was told to do usual reset reboot disconnect ONT and modem steps

but still no luck.

i have been turning off for the whole night - no luck

i get new ip but in same range

my neighbour had similar problem but got resolved.

my ip - 51.182.x.x is the problem

neighbours got fixed with 51.186.x.x

[rafa2]

i spoke with them,, they told me that in 24-48 hours will be fixed..   but now more than 48hours and i continue to have UK IP..

sky getting the money from the bank work very more efficient than resolve the problems that they create 

[bittihuduga]

same here tired of contacting support

[rafa2]

today i cancelled my contract due sky cant delivery the service i pay. they agreed.    i been confirmed they cant resolve the issue.. so bye bye sky..

[ChrisK74]

Hi , I also have the Now TV and RTE player issue  as of last Wednesday. Still no resolution. Is there someone from Sky who can help?

[Lisa-P1987]

Hi there ChrisK74 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mick144]

• Hi Im unable to stream now tv on any device using sky broadband (new customer in Ireland). Can you please help? Thank you.  

[Rgdw]

I am having the same problem. Totally incorrect location shown for my IP address. 

Lisa-P1987 Do you have any new information?

This seems to be a widespread problem that has gone on for a very long time. 

Please can someone from Sky look into this

[RocketMan111]

@Rgdw IS the problem still happening today ?.

Can you advise what services are not working for you.

I did notice the problem over the last few days particularly with RTE 2FM on a google nest device, It started working again this morning though.

[Rgdw]

Yes it is still happening. It shows my location as approx 200 miles east of where I am. Caused me a problem because someone checked my IP address and decided I was not honest as it was so far from my stated address.

[BigReid]

Hi is there a fix for this, it's preventing me from streaming on RTE player, showing my Ip address as London when I am in N Ireland

[JimM1]

@BigReid The norm now is switch the hub off for a couple hours and see if it get's a new IP. Same as you up North of the England border but thinks i am a Londoner with the IP....

[Rgdw]

@JimM1  Sadly that does not seem to help. I am still about 200 miles away

[JimM1]

@Rgdw What sky hub do you have!